Check in was difficult as I got asked 4x if I was sure I had the right name, I spelt both my first and surname and on her 4th attempt she said "Oh it's there NOW".....like it wasn't there before. Sadly I wasn't advised of my room inclusions eg Valet parking etc....it's not just Skycity. I then walked across to Concierge as there is no-one outside for Valet and I was told my bag would be delivered...90mins later I called them as it was obvious I'd been forgotten. Check out was also a problem as the receptionist went to charge me for Valet and I had to tell her that it was included in my room rate. She didn't apologise at all and just carried on....fail on both checking in and checking out(first and last impressions)...
The room thankfully was lovely and everything else was good. All other staff I came across through the casino, the eateries, valet and room service were great.
Order the milk and cookies on the Room Service menu....More