Just not good. Attempts to renovate left us in stitches - overpainting, new draws which didn’t close etc. no warning on website that the ‘restaurant’ wasn’t open and indeed was just a few tables a giant a wall outside lifts. Bed low and uncomfortable. Weird ‘grease’ spots on curtains - seriously what?
Not their fault (?) very close to CBD but very steep hilly streets.
Worst thing? Hot water in shower scaldingly hot - should never be that high.
We stayed at the hotel for two nights which had all been pre paid through a travel agent. On arrival we provide the credit card for a security bond, which is standard when checkin in to a hotel. On checkout we were advised all was good. Four days later they took $1200.00 out of our credit card. Both the travel agent and I needed to make several phone calls, over several days to receive our refund. There was no explanation or an apology for the mistake.
Never ever stay here, I would give them minus 5 stars if I could !!!!!!!!!!!!
Our holiday was all pre-paid with our travel agent. Hotel take your card details when you check in. This hotel then used our credit card 4 days after we left and charged us nearly $1000 and also charged fellow guests we were travelling with. When we queried the charge they said they accidentally charged us instead. THE ROOMS WERE NOT $500 A NIGHT. (Lucky to get 3 stars)We stayed 2 nights. They then gave us the run around to get our money back until we threatened to involve police. If you have stayed here check your credit card statements!!!!!!!!!!!!
I feel compelled to write this review to warn others who might have specific needs, such as a functional gym, when choosing accommodation. I recently attended a conference in Auckland and went with the accommodation options recommended as part of the conference package. Only one of the 4 options offered an in-house gym facility. Unfortunately, while the Quadrant Hotel accommodation and location were adequate for my needs, the advertised “high-tech” gym is woeful and fits into the false advertising category. I had to laugh when viewing the in-house TV spiel on the range of high tech fitness equipment and the property not being held responsible for any personal injury caused from the use of the equipment. The non-electronic exercise bike was at least 10 years old and broken, the rowing machined was broken, but the ancient treadmill did work (I preferred to walk outside in fresh air). Calling the ancient, limited scope multi-function workout station a modern piece of equipment was truly laughable. The only free weights were an ancient adjustable dumbbell set that were broken and unusable. Expressing my concern to the front desk was met with complete indifference. Unfortunately I had already paid upfront and could not get any joy on a refund.
Booked 2 rooms, 1 car but charged 2. This is despite all cars are valet parking and it was plainly obvious we came in 1 car. Still waiting for refund.
Comfortable, good location. Friendly front desk staff. One of our rooms was upgraded.
Comfortable and good size rooms with large kitchen. Rooms were, however, non-descript and lacking in decor. Totally lacking in ambience. The entire party was a tad surprised as we were advised one of their best rooms.
