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“Ignored”
Review of Vaniye Patisserie

Vaniye Patisserie
Price range: $10 - $20
Cuisines: French
More restaurant details
Restaurant details
Dining options: Takeout
Neighbourhood: Parnell
Description: Vaniyé has been awarded in 2019 and 2021 Best French patisserie/bakery and cake shop in New Zeland by the French NZ Chamber of Commerce. We create birthday cakes, handmade chocolates, French pastries, macarons, French desserts. We deliver in Auckland and NZ wide.
Reviewed 14 February 2020 via mobile

We went here for coffee and stood at the counter. We were completely ignored - barista didn't make eye contact and the lady serving made no effort whatsoever to acknowledge us. We have travelled around NZ for four weeks and have never had such dreadful service! We left and went to one of the many other cafes in Parnell. Avoid..

Date of visit: February 2020
2  Thank Nicola B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lolotxt, Owner at Vaniye Patisserie, responded to this reviewResponded 16 February 2020

Dear Nicola,

Thanking for bringing this to our attention. On behalf of our entire team, my sincerest apology for the negative service that you have received during your Valentines visit.
As the owner and chef, it is important for me to maintain our high standard of quality and service at all time despite how busy or quiet it may be.
Almost all of the reviews we received in the past for our Front of House service are very positive, so obviously this is very upsetting. I have shared your comment with everyone in the team, both front service and kitchen, to remind us all how important it is to make sure our client are treated well no matter what the situation, and how is essential it is to acknowledge the presence of new customers walking in even if we are busy serving or talking to other customers.

We hope you can accept our apology and that you would consider giving us a second chance if you visiting Parnell again in the future.
Sonia.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (113)
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5 - 9 of 113 reviews

Reviewed 3 December 2019 via mobile

The cake is delicious without any doubt. My friends told me this is one of the best cake she had. The service is also good. A e-mail came to follow up with details. I thought this is best service far above average.

Date of visit: December 2019
1  Thank 201911Year
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2019

the presentation and delivery timeframe and overall service was top notch, as well as the cake itself was beautiful and yummy.

Date of visit: November 2019
    • Value
    • Service
    • Food
Thank Ateshbhej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2019 via mobile

I ordered a Tiramisu cake for my daughter’s birthday and it was great. Light and not too sweet. Beautiful.

Date of visit: October 2019
Thank nuritz2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2018 via mobile

This has become my regular coffee since starting work in Parnell. The coffee is always perfect, and the pastries are fresh and just like in France. Pre-work pep and bliss.

Date of visit: October 2018
1  Thank MelD65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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