We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
$309
Fully refundable before Fri, 26 Apr
No prepayment needed
Expedia.com
$309
Fully refundable before Thu, 25 Apr
No prepayment needed
Get rewarded with One Key
Hotels.com
$309
Fully refundable before Thu, 25 Apr
No prepayment needed
Get rewarded with One Key
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (1,650)
Filter reviews
1,650 results
Traveller rating
1,199
312
94
31
14
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,199
312
94
31
14
Show reviews that mention
All reviews loft suite lovely boutique house bar small hotel central location sky tower auckland waterfront
Selected filters
Filter
Updating list...
7 - 12 of 1,650 reviews
Reviewed 16 January 2024

We enjoyed our stay at this unique hotel. The location was walking distance from everything we needed to do/see and the extra amenities were nice like the free welcome drinks at the hotel bar. We appreciated the friendliness of the staff, especially in the restaurant. Good value for your money and easy location.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank melissahK4591XG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jess Singh, Guest Services / Front Office at Hotel DeBrett, responded to this reviewResponded 12 February 2024

Kia Ora, melissahK4591XG

Thank you for your positive review!
We're delighted to hear you enjoyed your stay and found our location convenient. It's great to know you appreciated the extra amenities, including the free welcome drinks at the hotel bar. Our team is thrilled to be recognized for their friendliness, especially in the restaurant. We strive to provide good value for your money and a hassle-free experience. We look forward to hosting you again in the future!
Ngā mihi!
Jess Singh
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2024 via mobile

Amazing location and easy to get to. Super convenient to get to all the best restaurants and bars - walking distance to the harbour and shopping. Staff are super friendly and the rooms are well appointed. A good starting point for a New Zealand adventure!

Date of stay: January 2024
Trip type: Travelled as a couple
Thank maxeenl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jess Singh, Guest Services / Front Office at Hotel DeBrett, responded to this reviewResponded 3 January 2024

Kia Ora, maxeenl

Thank you for sharing your positive experience!

We're delighted you enjoyed our great location, friendly team, and well-appointed rooms. It's fantastic to hear that our hotel served as a good starting point for your New Zealand adventure. We look forward to welcoming you back for more memorable moments!

Ngā mihi!
Jess Singh
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2023

We had a fairly disappointing stay at the Hotel DeBrett. When we arrived and checked in, the one lift was broken. The staff and manager was apologetic and helped us with luggage. The room (Courtyard Suite) was cute, but very dark. The hotel does have a nice boutique vibe. The rest of my family arrived the next day. As I went down to reception to greet them, the manager was telling my brother that the lift had unfortunately just broken that day and it was about to be repaired (I wonder how long it had been broken).
We were given coupons for a free drink at the bar (this comes with the room), and when we went to get a drink, it took ages to find someone to wait on us. That should have been an indication of things to come.
The staff at the restaurant at breakfast is perhaps the most incompetent I have ever encountered. When we all went to breakfast (that we pre-paid for) on they day we were leaving, we placed our orders, and all but one of the orders arrived. We checked with no less than 4 different staff members (our original waitress multiple times) to find where the last plate of food was, and each person left the table to check on it, never to be seen again. We twice went up to kitchen to inquire about the order, as we watched about 20 plates of other people’s breakfast be sent out to different tables. 30 minutes later - still no plate food. When the hotel manager appeared in the dining room, we asked him. He was very apologetic and finally helped - all of our other inquires had done nothing, and the breakfast still hadn’t been prepared. It finally appeared on the table 45 minutes after the rest of us received our breakfast. By the way, the food tasted mediocre at best. It soured our experience at the hotel.

Room tip: Do not get food at the restaurant.
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 540amyg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jess Singh, Guest Services / Front Office at Hotel DeBrett, responded to this reviewResponded 3 January 2024

Kia Ora, 540amyg

We apologize for the disappointing experience during your stay at Hotel DeBrett.

We're truly sorry about the broken lift and the delay in resolving it. The service lapses, especially during breakfast, are unacceptable, and we appreciate your feedback. Your concerns will be addressed with our team to ensure improvements. We understand how crucial a seamless stay is, and we're committed to making things right. We would very much appreciate the opportunity to rectify this. If you can please send us an email to hotelmanager@hoteldebrett.com with your contact details, we would like to be in touch with you and address your concerns in more detail.

We hope you give us another chance in the future to provide you with a much-improved experience.

Ngā mihi!
Jess Singh
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2023 via mobile

Hotel Debretts deserves many more than five stars!
This hotel is the absolute best place to stay and you can see why it has such a great
reputation.
The front desk staff especially Ruchi and Nigati Bhuta truly take the time to make you feel welcome.
This is our last stop to an amazing country
and am so delighted with my last choice, Hotel DeBrett.
The hotel is located in the center of town.
The service, friendliness and accommodations are top notch.
This is a VERY special place.
Thank you everyone here for making our Auckland experience so amazing.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Ellen G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jess Singh, Guest Services / Front Office at Hotel DeBrett, responded to this reviewResponded 21 December 2023

Kia Ora, Ellen G

Thank you for your glowing review! We're thrilled to hear that Hotel DeBrett and our dedicated staff, including Ruchi and Nigati Bhuta, made your stay in Auckland memorable. We appreciate your kind words about our service, friendliness, and accommodations. It was our pleasure to contribute to your amazing experience in our wonderful city. We look forward to welcoming you back to Hotel DeBrett in the future!

Ngā mihi!
Jess Singh
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2023

Good location and comfortable room get the rating of 3 but beyond that, disappointing. Room had no external view, frayed carpet on the stairs, free tea and coffee in room but $5 for a small biscuit. Breakfast was fine but we were allowed a beverage and one item from the menu. Best bit was the takeaway breakfast for an early departure. Our cheese and ham croissants and pastries had obviously been frozen about 2 weeks before and defrosted for our enjoyment! This is a self-styled luxury hotel...

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Gareth J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jess Singh, Guest Services / Front Office at Hotel DeBrett, responded to this reviewResponded 23 November 2023

Kia Ora, garethj643!

Thank you for taking the time to share your detailed feedback. We're delighted that you enjoyed the location and found comfort in your room. We sincerely apologize for any aspects that didn't meet your expectations, including the view, carpet condition, and pricing concerns. Your feedback on the breakfast experience is valuable, and we're actively investigating the issues raised to uphold our standards.

Your input contributes to our continuous improvement, and we look forward to the opportunity to provide a more satisfying experience in the future. Please feel free to reach out to me at hotelmanager@hoteldebrett.com. I'll also attempt to contact you directly in the meantime.

Best regards,
Jess Singh
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews