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grazee312
Hamilton, New Zealand

5 star hotel with no complimentary water to drink.

4.0 of 5 bubblesReviewed 7 Jan 2025via mobile
It’s a 5 star hotel but would give this a 4/5 review.
Room was small although comfy and clean. Location is perfect, central to everything, shopping and viaduct harbour.
The downside of this hotel is, they don’t provide complimentary water. Not even a water dispenser in the hallway. They want you to drink water from your sink in the bathroom/toilet🥹 and it’s a 5 star hotel with a 5 star price. Also, at the reception when we asked for something to drink because we were parched, the answer was , you have to go to your room as we don’t have any here. Really???
Breakfast is just so so, not many options nor choices.
You have a great view though overlooking the harbour.
Date of stay: November 2024
Room Tip: Bring your own bottled water if you can.
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SEAN SLATTERY, General Manager at Mövenpick Hotel Auckland, responded to this review
Responded 12 Jan 2025
Kia ora grazee312

Thank you for taking the time to share your feedback with us. We appreciate you highlighting the positive aspects of your stay, such as the convenient location and comfortable accommodations.

We sincerely apologize for the shortcomings you experienced, particularly regarding the lack of complimentary water and the breakfast selection. Your feedback is valuable to us, and we are constantly striving to improve the guest experience.

We are currently reviewing our amenities and services to ensure they meet the expectations of our discerning guests. Your comments regarding complimentary water and the breakfast options will be shared with the team for consideration.

We hope to have the opportunity to welcome you back to the Movenpick Auckland in the future and provide you with a more enjoyable experience.
Ngā mihi
Sean Slattery
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 December 2024 via mobile

Compact but clean and comfortable down town hotel. Bathroom was tightly packed but shower head had excellent water pressure and soothing on tired body. Night light was missing and desired few type C outlets for newer phones but rooms are modern. Ambiance is cozy with a stuffy toy and marble lions at entrance. Breathtaking view of Auckland and plenty of choice for breakfast on 13th floor.

Room tip: enjoying surroundings. A Christmas tree decorated with dynamic LED mural lights was amazing. Don’t miss a breakfast treat with the views
Date of stay: December 2024
Trip type: Travelled as a couple
Thank UpperCapeResident
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SEAN SLATTERY, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 13 December 2024

Kia ora UpperCapeResident,

Thank you for your review.

Sorry we couldn't get the the full 5 stars from you but very happy to hear you enjoyed your stay.

All the best for the rest of the year.

Ngā mihi
Sean Slattery
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2024

Great location. Great staff. We arrived early and left baggage at the reception. Very good view of the harbor area from 13th floor restaurant. We had drinks and appetizers there. The wait staff were welcoming and nice. Hotel is somewhat old. However was comfortable.

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MMTourer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SEAN SLATTERY, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 26 November 2024

Kia ora MM Tourer

Thank you for your review.

Great to hear you enjoyed our location and restaurant. Our team prides themselves on service and wonderful to also hear such glowing praises about them.

We hope to see you again in the future.

Ngā mihi nui
Sean Slattery
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2024

This hotel has no business claiming it’s a five-star accommodation. Upon arrival, no form of identification was checked. Not my passport or even the card I used to book the reservation. When I questioned the hotel about this later, they said it was because I prepaid for the hotel. It’s not reassuring to know that anyone could’ve been given my reservation and access to my room that I already paid for. In addition, my partner and I were handling four luggages, and we weren’t even offered help up to our room.

The room was not impressive at all. The queen bed was uncomfortable, and I could hear all the street noise from outside. In addition, the rug was old and the linens were rough. There were scuffs on the wall, and the sink was scratched up. This definitely wasn’t what I was expecting from a so-called luxury hotel.

On the second day of my stay, my partner was feeling sick, and we asked the hotel if there was a spot to heat up some of our food. It took twenty minutes for the front desk to answer their phone, and they told us we could heat up our food on the thirteenth floor. When we got to that floor, we were questioned what kind of food we were heating up. The workers were disdained that we wanted to heat up Filipino food. They said we couldn’t heat up our food there due to regulations, but they could give us plates and cutlery to eat with. We gladly accepted and started eating our leftovers in the dining area.

Another worker then came over to us and yelled that we couldn’t eat in that space and we had to take the food back to our room. I asked if we could take the desserts that were given out as part of their free chocolate hour back to the room with us and I was met with a resounding no. I understand there are certain regulations, but there’s no need to be rude about it. When I brought my complaints up to the deputy manager, he said that I only had these complaints because I’m American. My nationality has nothing to do with me expecting cordial and respectful service.

Housekeeping was also slow, but Elli provided great turnover service. That and the location are the only good things about this hotel. Save your sanity and book a room at the Four Points by Sheraton in Auckland. They provide exemplary service and secure accommodations.

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julia P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SEAN SLATTERY, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 1 November 2024

Kia W9759CSjuliap

We sincerely apologize for the negative experience you had at our hotel. Your feedback is invaluable to us as we strive to improve our services.

We understand your concerns regarding the check-in process and security measures. We assure you that we do not discriminate against any guest, regardless of their nationality. Our goal is to provide a safe and comfortable stay for all our guests. We will review our check-in procedures to ensure that all guests feel secure and welcomed.

Regarding the room condition, we apologize for the discomfort and inconvenience caused. We will investigate the issues you raised, including the bed comfort, noise levels, and room cleanliness. We will take immediate steps to address these concerns and improve the overall guest experience.

We also apologize for the inconvenience you experienced with the food heating request. We understand that it can be frustrating when your needs are not met promptly or respectfully. Our staff have been trained to ensure that all guests are treated with courtesy and respect, regardless of their background or dietary preferences.

We appreciate your feedback on the housekeeping service. We are glad to hear that Elli provided excellent service.

Thank you again for sharing your experience. We hope to have the opportunity to provide you with a more positive experience in the future.

Ngā mihi nui
Sean Slattery

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2024

Was in Auckland for work with colleagues and we booked and stayed at the Mövenpick and was great. The rooms were well appointed and the stay were very helpful and the amenities are great as well

Date of stay: October 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Drew3434
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SEAN SLATTERY, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 22 October 2024

Kia ora Drew,

Thank you for your fantastic review and great feedback.

We do hope you and your work colleagues stay with us again in the future.

Ngā mihi nui.
Sean Slattery

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2024

This hotel comes out as a bit pretentious and aspirational and as such overpriced. It is fantastically located Downtown Auckland so position wise it is extraordinarily great. Rooms clean, comfy beds and pillows front desk attentive and service-minded. Dining room experience was however an utter letdown. Staff running, lack of attention to details not responding well on issue with food (we were very discrete) snotty at afternoon chocolate hour etc let our otherwise excellent stay in Auckland somewhat down. Would we stay again not sure about that.

Room tip: We would not recommend you to dine here ...
Date of stay: October 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Molly M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SEAN SLATTERY, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 14 October 2024

Kia ora mollym

Thank you for your review.

It seems we definitely dropped the ball in terms of service on your stay, the team up in Boda always strive for excellent service. I do believe it was a one off with the team however I will speak to the F&B manager to look into this. Thank you for sharing as we always strive to make improvements.

We would love to have stay with us again and please contact me directly should you decide to give us another chance.

Ngā mihi nui
Sean Slattery
Email: sean.slattery@movenpick.com

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