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Djordje S.
Belgrade, Serbia
Average hotel, staff was very nice and helpful. The breakfast was almost the same every day, except for the beverages.
3.0 of 5 bubblesReviewed 4 Jan 2024via mobile
The hotel lobby was very nice and the receptionist/manager was polite. The room was damaged. There were cracks in the ceiling and the walls. The house keeping also didn’t come to my room on the first day. The breakfast was average, but the coffee machine kept malfunctioning.
Nevertheless, the hotel was worth the money.
Date of stay: January 2024Trip type: Travelled with family
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19 - 24 of 856 reviews
Reviewed 29 December 2023 via mobile

The room itself is pretty nice and spacious. Great location and convenient. On arrival you get a bottle of water but that's all. There's no more despite staying for more days. That's a big disappointment. -1 star because of that

Trust is extremely important, especially with a 5 star hotel. Upon check-out, I was charged for using the minibar. I never used the minibar yet it was noted on my account. If I did not raise this, I would have been charged without realising. Yes, mistakes happen but this is a 5 star hotel. That is inexcusable. For that reason alone, -2 stars.

Room tip: Make sure you check your invoice upon checkout
Date of stay: December 2023
Trip type: Travelled solo
Thank Ryan8N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 31 December 2023

Kia ora Ryan8N,

Sorry that we didn't meet your expectations on your stay but happy to hear your liked our location and room.

We also believe that trust is very important and can ensure you that charging you for some minibar items that you did not have was a process issue and certainly nothing mistrusting as this is not in our DNA. A pre-invoice is sent prior to departure, which is the first opportunity to verify your charges. If you check out with our Team in Reception, your invoice would be confirmed with you again.

We wish you a happy New Year.

Ngā mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2023 via mobile

From check in - to check out, the experience was fabulous.

Our room was spacious, clean and had beautiful views over the ocean.

We agreed that the beds were the most comfy we’d slept in, and the linen was beautifully laundered.

Our breakfast was good, and our dining experience in Boda sensational - and not too expensive.

Happy hour was great too.

I’d highly recommend this hotel for its hospitality; lovely staff, location and value for money.

Date of stay: December 2023
Trip type: Travelled with family
Thank Kerry F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 28 December 2023

Kia ora Kerry!

Thank you for your wonderful review.

We hope you have a fantastic New years and we look forward to you staying with us again in the future.

Nga mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2023 via mobile

On entry a small lobby area. Quite a nice looking bar as well but one which over the three days we were there was completely unattended with the lights off.

Don’t expect much of the “Chocolate Hour.”Mostly its 1cm x 4 cm cut bits of very familiar NZ slices that look like they’ve been grabbed from The four Square next door including, caramel slice, raspberry slice, ginger slice and wait for it …..some actual chopped up bits of Lamington.

No Wonka delights here I’m afraid or indeed anything remotely fun. That upstairs restaurant/bar area is really second rate.
As for ice cream …the all day Sundae menu has just four flavours and what arrives it’s not exactly a showcase for the brand.

Getting your room cleaned is quite an ordeal. We had to ring on three occasions and go downstairs to beg for some fresh towels.

Rooms are okay although an empty bar fridge with no cover spoils the look of the kitchenette and has warm soft drinks and cans of wine sitting inexplicably above it.

One feature which is immune to the management of this place is its location which is the bottom of Queen Street and Britomart, a good area for shopping restaurants and bars. Strongly recommend You do breakfast next door at “daily bread” which is an excellent cafe. Round the corner “perch” bar is also great.

Date of stay: December 2023
Trip type: Travelled with family
Thank Trek671710
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 18 December 2023

Kia ora Trek671710

Thank you for your review and sorry that we did not meet your expectations on your stay but happy to hear you liked our location. We have great neighbor's next to us and we all provide a great precinct for the community.

We pride ourselves on offering the only free chocolate hour in New Zealand apart from our sister hotel Movenpick Wellington however point taken on the items and I will be discussing this with our chef to make improvements.

Our Ice cream is usually a big hit with our guests and over the years decided on the most favorite flavors to offer to our guests but we will look at other flavors to add to make our sundaes even better.

I do apologise for the issue you had with getting towels and your your room cleaned, I have spoken to the house keeping manager and will be addressing this with their team.

We do hope that you will try us again as we do value your feedback.

Nga mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2023

Overall good central location. Friendly and responsive service. Nice touch with chocolate hour. Breakfast was really good. Bathroom probably could have had more privacy. Main issue where I have marked down is the level of street noise. We were there two nights (family of four in 2 queen bed room) and the Saturday night was louder than anywhere I have stayed and I struggled to get to sleep. Sunday night was much quieter. Perhaps other rooms were quieter and so could be specifically requested.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank B9194PJchrisa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 18 December 2023

Kia ora B9194PJchrisa

Thank you for your review.

Great to hear your liked our chocolate hour and breakfast. Apologies for the noise in the central city, Its that time of the year and it gets a little crazy. We can always provide higher floor rooms subject to availability and please mention this to our reception team on arrival.

We hope to see you again in the future.

Nga mihi
Sean Slattery
Hotel Manager

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Reviewed 12 December 2023 via mobile

This hotel is dashing from the outside in. What a fancy experience from checking in, to dining and the location. Cannot ask for more. It’s classy, clean and modern, the views were spectacular- walking distance to most attractions. Uber / taxi is easy peasy and tour buses will pick you up at the hotel no problem as this is one of the famous hotel location/ pick up point. Highly recommend

Room tip: Do not rent a car, best and easiest way is to uber or walk. It rains a lot in NZ, hotel will lend out umbrellas, just ask.
Date of stay: December 2023
Trip type: Travelled as a couple
Thank wendyc41
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 18 December 2023

Kia ora Wendyc41

Thank you for your fantastic review and we look forward to staying with us again.

Nga mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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