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Movenpick
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Stephen C
Wollongong, Australia

Great hotel and can't beat the location.

5.0 of 5 bubblesReviewed 26 Oct 2023
The Location won out for this short stay option whilst visiting Auckland to pick up a Princess cruise - just a stone throws away from the cruise terminal any closer and we'd be in the water.
Great quality offering from the Accor group of hotels and probably more a 4.5 rating - not quite 5 star, but still very good.
Room was large and spacious with harbour views as a bonus - opposite side has city views also pretty good.
Service was very good all-round and hotel presents well.
Opted in for their buffet breakfast and that was also pretty good, nice selection, coffee not fantastic but okay. They need to publicise their cooked egg options better or inform at time of checkin as poorly signed.
Movenpick offer an afternoon - Chocolate tasting selection inclusive of the room rate (believe world wide practice) and this was a nice touch and great little novelty. Happy hour at the Bodo bar is 4-6pm if you can make it.
Overall lovely short stay experience and would happily return or recommend.

PS. we had the Samoan Rugby League side and Australian Diamonds as co-guests - bit of sporting glam to add to the experience.
Date of stay: October 2023
Trip type: Travelled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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SEAN SLATTERY, General Manager at Mövenpick Hotel Auckland, responded to this review
Responded 29 Oct 2023
Kia ora Stephen

Thank you for your amazing review of the hotel.

Have taken on board your suggestions regarding breakfast eggs and happy to hear you liked our Chocolate hour, the pastry team puts a lot of effort in coming up with new ways to serve chocolate to our guests.

We look forward to having you stay with us again and possibly a new sport team will staying with us too!

Nga mihi
Sean Slattery
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 October 2023

The hotel is located in the best part of the city at Britomart walk to hop on hop off bus, ferries, restaurants and Sky tower area. The daily chocolate hour is very good. The managers are very attentive, polite and as an Accor status member look after guests. The breakfast has a good selection with very gourmet egg dishes made to order. A barista coffee service would be great. Overall a very nice stay.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank DrSidV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SEAN SLATTERY, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 17 October 2023

Kia ora Dr Sid V

Thank you for your fantastic review!

I look forward to sharing your review with the team and hopefully we see you again in the the future.

Ngā mihi
Sean Slattery
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2023 via mobile

I’ll start with the good - clean and modern hotel with a great location! The room was quite comfortable and facilities generally good as well. Ate at BODA restaurant one night as well and nice food with a great view.

Unfortunately it goes downhill from here. The staff can at best be described as apathetic, and it’s clear there has either been no customer service training or management simply encourages staff to disregard it’s customers. They don’t make eye contact or smile, and seem uninterested in helping guests.

Beyond that, there were several instances that I just found to be unacceptable. One day we received a letter under the door stating there would be a “momentary loss of power at 10pm, that should not cause a significant disruption.” This outage lasted 3.5 hours while it was 6 degrees outside. The room was freezing and it was unsafe trying to navigate around it with my phone flashlight, which then died when I had no was to charge it. I get this may not have been in their control, but the lie about a momentary loss was not ok.

The following morning, the hotel was doing some photo shoot and when we tried to walk to our $50 a night valet car, the employees doing the photo shoot yelled at us that we couldn’t go (into the car pick up area). Instead we were told to go outside around the block and get the car there. And on the valet “service”, 2 out of 4 mornings my car wasn’t ready when I had requested it, with one day being 15 minutes late and another 45 minutes after requested. I would suggest parking in a public lot and not leaving your car with them.

Other simple things such as the coffee machine being broken at breakfast and rooms not cleaned by 4pm just lead this hotel to being a 3 store property, not the 5 star it claims to be, and certainly not worth the money.

Room tip: Don’t use the valet service!
Date of stay: August 2023
Trip type: Travelled on business
Thank CronullaTim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 11 September 2023

Kia ora Tim

Thank you for your review and I do apologise we did not meet your expectations.

The power outage was out of our control and we can only follow what the power company had told us, definitely not an excuse and next time we will be better prepared to provide extra blankets and to have power banks available.

Our team are usually very bright and super helpful and will speaking to the departments about dealing with out of the box issues better than what we currently are doing. On that note valet parking is something we are trying to improve and do apologise you had delays in getting your car.

Ngā Mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2023

Central location and helpful staff. Great places to eat nearby being close to the waterfront. Nz nightlife can be a bit noisy but always enjoyable. They could perhaps employ a barista to augment their otherwise excellent breakfast offering.

Room tip: Maccas downstairs very convenient
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Alex L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 29 August 2023

Kia ora M9122Lalexl

Great to hear you enjoyed our location. We will take your Barista consideration on board and currently recruiting for one.

Hope to see you again in the future.

Nga mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2023 via mobile

We chose the hotel based on location and the view. We stayed 2 nights at the beginning of our holiday and 1 night at the end.

We were not disappointed, easy to walk everywhere.

We visited chocolate hour and happy hour twice. Dined in the Boda restaurant twice which was really good.

Very comfortable room and bed.

Staff friendly and helpful.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank surfoz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 29 August 2023

Kia ora Surfoz

Thank you for your fantastic review, I look forward to sharing your review with the team.

Nga mihi,
Sean Slattery
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2023 via mobile

I visit Auckland monthly for work and have stayed here the last two months. The hotel is superbly located and well appointed with the most fantastic staff.

The breakfast in the restaurant on the top floor overlooking the harbour is the highlight for me. Liza is there to greet me by name every morning (I don’t know how she remembers my name and room number, but I love it) and the food selection/quality is second to none.

I’ve stayed in a few hotels in Auckland and this is one of the best.

I will be returning here regularly and recommending it to all my colleagues.

Date of stay: August 2023
Trip type: Travelled on business
Thank JeremyM2533
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 29 August 2023

Kia JeremyM2533

Great review! We are very proud of our breakfast team and their commitment to service. Liza is a huge asset to Movenpick Auckland and we are very lucky to have her.

Look forward to you staying with us again.

Nga mihi
Sean Slattery
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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