I’ll start with the good - clean and modern hotel with a great location! The room was quite comfortable and facilities generally good as well. Ate at BODA restaurant one night as well and nice food with a great view.

Unfortunately it goes downhill from here. The staff can at best be described as apathetic, and it’s clear there has either been no customer service training or management simply encourages staff to disregard it’s customers. They don’t make eye contact or smile, and seem uninterested in helping guests.

Beyond that, there were several instances that I just found to be unacceptable. One day we received a letter under the door stating there would be a “momentary loss of power at 10pm, that should not cause a significant disruption.” This outage lasted 3.5 hours while it was 6 degrees outside. The room was freezing and it was unsafe trying to navigate around it with my phone flashlight, which then died when I had no was to charge it. I get this may not have been in their control, but the lie about a momentary loss was not ok.

The following morning, the hotel was doing some photo shoot and when we tried to walk to our $50 a night valet car, the employees doing the photo shoot yelled at us that we couldn’t go (into the car pick up area). Instead we were told to go outside around the block and get the car there. And on the valet “service”, 2 out of 4 mornings my car wasn’t ready when I had requested it, with one day being 15 minutes late and another 45 minutes after requested. I would suggest parking in a public lot and not leaving your car with them.

Other simple things such as the coffee machine being broken at breakfast and rooms not cleaned by 4pm just lead this hotel to being a 3 store property, not the 5 star it claims to be, and certainly not worth the money.