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Jeremy M
Melbourne, Australia

Perfect

5.0 of 5 bubblesReviewed 22 Aug 2023via mobile
I visit Auckland monthly for work and have stayed here the last two months. The hotel is superbly located and well appointed with the most fantastic staff.

The breakfast in the restaurant on the top floor overlooking the harbour is the highlight for me. Liza is there to greet me by name every morning (I don’t know how she remembers my name and room number, but I love it) and the food selection/quality is second to none.

I’ve stayed in a few hotels in Auckland and this is one of the best.

I will be returning here regularly and recommending it to all my colleagues.
Date of stay: August 2023
Trip type: Travelled on business
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Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland, responded to this review
Responded 28 Aug 2023
Kia JeremyM2533

Great review! We are very proud of our breakfast team and their commitment to service. Liza is a huge asset to Movenpick Auckland and we are very lucky to have her.

Look forward to you staying with us again.

Nga mihi
Sean Slattery
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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47 - 52 of 866 reviews
Reviewed 5 August 2023

Great central location, close to everything (including transport) and with clean, comfy rooms. The only downside was the service, which was very hit and miss; some staff were really friendly and helpful... others promised to call back and didn't, multiple times.

There's definitely a gap for training here. If you offer a pillow menu, you really need to have different pillows ready to go... and to train your staff to know the difference between a foam and a feather pillow. It took me 3 calls and over 3 hours to get 1 feather pillow. By the time I was waiting to go to bed, and fielding the 3rd call, I really wasn't feeling it.

Room tip: Don't expect the staff to know the difference between a foam pillow and a feather one.
Date of stay: July 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Karen B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 15 August 2023

Kia ora Karen B

Thank you for your review.

Fantastic to hear your loved our location and found our rooms to be clean and comfy. We do pride ourselves on service and very disappointed that the team has let us down on the pillow menu. This is something that I will address immediately and do apologise that this spoiled your experience with us.

I do hope you stay with us again in the future.

Ngā mihi nui
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2023

Great location right in the heart of Auckland, close to shops, restaurants and transport options. Very clean and comfy rooms, with everything you need.

The only downside was very variable service. Some staff were lovely and very helpful, whilst others didn’t follow through at all. One example: despite an advertised pillow menu, it took me 3 separate requests (and over 3 hours) to get one feather pillow, and multiple staff couldn’t tell foam from feather, which I suspect was half the problem. There’s an apparent training gap here.

Date of stay: July 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Kiwisetter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 24 July 2023

Kia ora Kiwisetter

Thank you for your review and really happy to hear you found our hotel to be in a great location.

Disappointing that our service was not your liking and I will look into our pillow options and ensure the team is trained on this to avoid further complaints.

We do hope you chose to stay with us again.

Ngā Mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2023 via mobile

We had a delicious lunch here to celebrate a birthday. It serves Asian fusion, and as the chef is Korean, I believe it has a lot of delicious Korean inspired dishes. We had the Grilled Prawns, Fried Chicken and Meat Balls. All served beautifully, the tastes a delicious explosion of flavors in the mouth, and so yummy, I could have kept on eating. The views are enormous!! So lovely - soaking up the sun, being served by a lovely friendly chatty waitress, and eating delicious food, with amazing views and eating yummy food with great company. We will be back.

Date of stay: June 2023
Trip type: Travelled as a couple
Thank AucklandWiz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 19 June 2023

Kia ora AucklandWiz,

Fantastic to hear you enjoyed Boda! The team up there is really dedicated to service and quality. I look forward to sharing this review with them.

Ngā Mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2023

The staff were very friendly and welcoming throughout the hotel.
Our room had a lovely view of the water and city.
The chocolate hour was absolutely delicious! looking forward to staying here again

Date of stay: February 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank skyemaclennan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 26 May 2023

Kia ora skyemaclennan,

Thanks for sharing your experience! I'm glad you had such a great time at our hotel. We strive to provide our guests with a warm and welcoming experience, and it's always gratifying to hear that our efforts are appreciated.

I'm also glad you enjoyed the chocolate hour. We work with a Wellington chocolatier to source the freshest, highest-quality chocolate, and we're always happy to hear that our guests enjoy it.

We hope you'll stay with us again soon!

Ngā Mihi
Sean Slattery
Hotel Manager
Sean

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2023

From the minute we checked in to the minute we checked out the staff were incredible, friendly and accommodating. The gift bags for the children with colouring activities was a thoughtful touch. 5star

Date of stay: May 2023
    • Value
    • Location
    • Service
Thank Ash P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 26 May 2023

Kia ora 958ashp,

Thank you so much for your kind words! We are so glad that you enjoyed your stay with us. We take great pride in our staff and their ability to provide our guests with a memorable experience. We are also happy to hear that you enjoyed our breakfast, rooms, and chocolate hour. We will be sure to pass along your feedback to our staff.

We hope you will be staying with us again soon!

Ngā Mihi
Sean Slattery
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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