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Kiwisetter
New Zealand

Good but not great

3.0 of 5 bubblesReviewed 14 Jul 2023
Great location right in the heart of Auckland, close to shops, restaurants and transport options. Very clean and comfy rooms, with everything you need.

The only downside was very variable service. Some staff were lovely and very helpful, whilst others didn’t follow through at all. One example: despite an advertised pillow menu, it took me 3 separate requests (and over 3 hours) to get one feather pillow, and multiple staff couldn’t tell foam from feather, which I suspect was half the problem. There’s an apparent training gap here.
Date of stay: July 2023
Trip type: Travelled solo
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Mövenpick Hotel Auckland, responded to this review
Responded 24 Jul 2023
Kia ora Kiwisetter

Thank you for your review and really happy to hear you found our hotel to be in a great location.

Disappointing that our service was not your liking and I will look into our pillow options and ensure the team is trained on this to avoid further complaints.

We do hope you chose to stay with us again.

Ngā Mihi
Sean Slattery
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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49 - 54 of 866 reviews
Reviewed 13 June 2023 via mobile

We had a delicious lunch here to celebrate a birthday. It serves Asian fusion, and as the chef is Korean, I believe it has a lot of delicious Korean inspired dishes. We had the Grilled Prawns, Fried Chicken and Meat Balls. All served beautifully, the tastes a delicious explosion of flavors in the mouth, and so yummy, I could have kept on eating. The views are enormous!! So lovely - soaking up the sun, being served by a lovely friendly chatty waitress, and eating delicious food, with amazing views and eating yummy food with great company. We will be back.

Date of stay: June 2023
Trip type: Travelled as a couple
Thank AucklandWiz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 19 June 2023

Kia ora AucklandWiz,

Fantastic to hear you enjoyed Boda! The team up there is really dedicated to service and quality. I look forward to sharing this review with them.

Ngā Mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2023

The staff were very friendly and welcoming throughout the hotel.
Our room had a lovely view of the water and city.
The chocolate hour was absolutely delicious! looking forward to staying here again

Date of stay: February 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank skyemaclennan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 26 May 2023

Kia ora skyemaclennan,

Thanks for sharing your experience! I'm glad you had such a great time at our hotel. We strive to provide our guests with a warm and welcoming experience, and it's always gratifying to hear that our efforts are appreciated.

I'm also glad you enjoyed the chocolate hour. We work with a Wellington chocolatier to source the freshest, highest-quality chocolate, and we're always happy to hear that our guests enjoy it.

We hope you'll stay with us again soon!

Ngā Mihi
Sean Slattery
Hotel Manager
Sean

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2023

From the minute we checked in to the minute we checked out the staff were incredible, friendly and accommodating. The gift bags for the children with colouring activities was a thoughtful touch. 5star

Date of stay: May 2023
    • Value
    • Location
    • Service
Thank Ash P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 26 May 2023

Kia ora 958ashp,

Thank you so much for your kind words! We are so glad that you enjoyed your stay with us. We take great pride in our staff and their ability to provide our guests with a memorable experience. We are also happy to hear that you enjoyed our breakfast, rooms, and chocolate hour. We will be sure to pass along your feedback to our staff.

We hope you will be staying with us again soon!

Ngā Mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2023 via mobile

Great location, easy walk to the waterfront, restaurants and shops. The beds are comfortable with a choice of pillows. For great views head up to the top level for excellent coffee or hot choc.
Efficient service at the front desk.
Go to the nearby train station for bus tickets if you want to venture a bit further out of town.

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Graeme W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 18 May 2023

Kia ora GnAW480

Thank you for your review! We are glad that you enjoyed your stay at our hotel. We appreciate your feedback on the location, comfort, and service. We will continue to work hard to provide our guests with the best possible experience.

We hope you will stay with us again soon!

Ngā Mihi
Sean Slattery
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2023

Very friendly and the best view in town at the Boda Restaurant. Booked two rooms for a family wedding and the Movenpick was a great location. The location is handy to the Viaduct and Commercial Bay. The rooms have an amazing view of the harbour and the ferry buildings.

Room tip: Make sure you get a room with harbour views
Date of stay: March 2023
    • Value
    • Location
    • Service
Thank David J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mövenpick Hotel Auckland, General Manager at Movenpick Hotel Auckland, responded to this reviewResponded 15 May 2023

Kia ora W466800Davidj

Thank you for your fantastic review!

I'm sure the wedding went well and we would love to see you stay with us again on any occasion.

Ngā Mihi
Sean Slattery
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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