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roaming_kiwi58
Christchurch, New Zealand

Great Stay!

4.0 of 5 bubblesReviewed 4 Nov 2024
We have stayed at the Sebel Viaduct Harbour numerous times.
It is a very convenient location, handy to transport and restaurants.
Some reviews complain about the noise, but it does very much depend on where your room is, as some marina view rooms are close to the bars and restaurants on Viaduct Harbour.
The suite we had this time was lovely. Top floor (6th), on the corner, with a view to the harbour bridge one way and a view to the Sky Tower the other. We enjoyed it very much. Some renovation had obviously been done recently (carpet & paint) but the fully equipped kitchen is still dated. Good bathroom. There is a washer and dryer in the suite.
The hotel does not have a restaurant, but there are plenty of eating options nearby.
We like this hotel very much and will continue using it as our base when we visit Auckland.
Date of stay: September 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,603)
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All reviews viaduct harbour great location bars and restaurants car park city view washing machine and dryer your doorstep accor member one bedroom suite good size laundry facilities new zealand room was spacious sky tower central location noise balcony
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5 - 10 of 1,603 reviews
Reviewed 4 November 2024

This hotel is great and the location probably the best in Auckland. But… how is it possible that you can’t get enough warm water to fill your bath or even have a decent shower? I complained to the reception and they “explained” that each room has their own warm water tank and mine was probably used up.Thanks for nothing.
After three months working at sea a hot bath was all I wanted.
No compensation was offered.

Date of stay: November 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 893miekev
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 October 2024

Would definitely recommend this hotel to family & friends. Staff was friendly from when we first arrived until check out! We had a problem with only one channel and the staff member came straight away and fixed it. Everything is in walking distance the marina view we had was awesome and seeing the weekend life out in viaduct was great!

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Sightsee53329562960
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 September 2024

A friendly welcome and helpful staff. I enjoyed my stay and as always grateful to belong to Accor. Belonging to Accor gives me a sense of safety and support.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank markanthony20242024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2024 via mobile

Hotel is getting old and tired. We were checked into a room on level 2. It was like a dungeon, tiny small window with a view to a concrete wall. We asked to move and the team were lovely and accommodating. The team were the highlight of the stay.
The bed is small and uncomfortable even with a mattress topper on it.
Location is handy but was pretty loud with nightclub nearby.

Room tip: Maybe pack earplugs as it was loud at night with proximity to nightclubs
Date of stay: August 2024
Trip type: Travelled as a couple
Thank marn1105
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 August 2024 via mobile

Awful experience. Not recommended unless you’re prepared to be awake all night. Check in was confusing. Difficult to find the car park which while there are allotted parks scattered throughout the private spaces, we eventually found a hotel one. Very narrow and tight. The chap on reception was incredibly difficult to understand as he had a heavy accent. The room was old and tired with plenty of mold in the grout. 2 teabags only and 1 towel each. This is a room rate of over $300nz per night! Upon checking in I was told it may be a bit noisy as it is a Marina View room however we were really unprepared for a band playing directly below us until one in the morning accompanied by all the yelling and cheering! Even my ear plugs didn’t help. Don’t let them give you first floor, in addition there were the drunken females chasing each other up and down the corridor at 3 am! Never again would I stay there. The room rate was exorbitant and not value at all and disappointed that the accommodation ruined what should have been a great weekend.

Room tip: Avoid the first floor
Date of stay: August 2024
Trip type: Travelled as a couple
Thank LindaB981
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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