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Pam E
Salem, Virginia

Comfortable Room and Great Location

5.0 of 5 bubblesReviewed 9 May 2024
This was the nicest hotel room we had during our 3 week tour of Australia and New Zealand. It rained the entire time we were in Auckland, so it was nice to have a hotel room that was comfortable and roomy. It is well located near the casino with plenty of shops and restaurants nearby. It is only about a 15 minute walk to the water as well.
Date of stay: April 2024
Trip type: Travelled with friends
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Angela Shin, Guest Services / Front Office at The Grand by SkyCity, responded to this review
Responded 13 May 2024
Dear Pame382,

Thank you for your positive review, and we are absolutely delighted to hear that The Grand has treated you well throughout your stay in Auckland. It certainly would have been better if the weather helped, but we are glad that our rooms were comfortable and roomy enough to enjoy. We are pleased to notice that you have experienced the best of The Grand, and we hope to have the opportunity to welcome you back on your next trip to Auckland.

Thank you.

Kind regards,
Angela

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,210)
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5 - 10 of 3,210 reviews
Reviewed 27 April 2024 via mobile

really nice hotel, modern design, spacious rooms, good condition, and of course super clean. The staff were all friendly and helpful

for once the hotel information and entertainment system on the tv not only looked good it also worked well. I actually used it, if only other hotels were like this!

The only complaint would be lift wait time however the lifts are being re-furbished so a little patience its fine

Room tip: great little restaurants right next to the hotel, literally a one minute walk. Breakfast in a New York diner at the Federal Delicatessen.
Date of stay: April 2024
Trip type: Travelled with friends
Thank Curious557805
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angela Shin, Guest Services / Front Office at The Grand by SkyCity, responded to this reviewResponded 29 April 2024

Dear Curious557805,

Thank you for your amazing review, and we are delighted to hear the amount of positivity you have brought to us with your generous feedback! Your feedback is certainly a review that is worth sharing with the team to ensure their service and skills are acknowledged, and we thank you for bringing this to our attention. We appreciate your patience with the lifts, and although we understand the frustration this may cause, I am certain the wait will all be worth it at the end.

Thank you, and we hope to have the opportunity to welcome you back to our hotel in the near future.

Kind regards,
Angela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024

I am happy with the location of the hotel and it’s facilities. However the room is nothing to rave about. The bed was very uncomfortable and it was really difficult to moderate the temperature inside the room with the air con. There was a constant noise in our room which sounded like the noise from the air conditioning.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Monika C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angela Shin, Guest Services / Front Office at The Grand by SkyCity, responded to this reviewResponded 10 April 2024

Dear Monikat499,

Thank you for your feedback, and we are pleased to hear that our location and hotel facilities have treated you well. Regarding the bed, it is not common feedback we would hear, and we would love to understand which part of the bed has made you feel uncomfortable. We are willing to understand and investigate further as the bed is an important element of a guest's stay. Please feel free to send me an email at Angela.shin@skycity.co.nz directly. We sincerely apologise for any discomfort caused by your bed and your air conditioning, and we will ensure to address this with our respective departments.

Thank you, and we hope to have the opportunity to welcome you back to our hotel in the near future.

Kind regards,
Angela

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Reviewed 27 March 2024

Wonderful hotel, extremely clean and friendly service. The location is perfect if you don't have a car. Restaurants nearby, plus shopping and the Sky Tower. A 10 minute walk to the waterfront and wide variety of shopping. Highly recommended.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andy H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angela Shin, Guest Services / Front Office at The Grand by SkyCity, responded to this reviewResponded 10 April 2024

Dear W3448NYandyh,

Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us. Our location is certainly one of the amazing perks of staying with us, and I am glad you mentioned that here!

We appreciate your kind words, and we hope to have the opportunity to welcome you back to our hotel in the near future.

Kind regards,
Angela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024 via mobile

One of my favorite things about this hotel was the breakfast options. Fresh squeezed juices, fresh pastries and great hot options. Additionally, the hotel was walking distance is the viaduct, shopping, casino, bars and restaurants. That being said, the concierge didn’t appear very knowledgeable about immediate surroundings.

Room tip: Walking distance to ferry departure ports.
Date of stay: March 2024
Trip type: Travelled with friends
Thank KasHaley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angela Shin, Guest Services / Front Office at The Grand by SkyCity, responded to this reviewResponded 10 April 2024

Dear Kashaley,

Thank you for your positive review regarding breakfast, and we will ensure your kind comments are shared with The Terrace team. We appreciate your feedback towards our concierge, and your attention to these matters goes a long way. We will ensure to provide our team with correct training to ensure we improve and remain knowledgeable for all our future guests and inquiries.

Thank you, and we hope to have the opportunity to welcome you back to our hotel in the near future.

Kind regards,
Angela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2024 via mobile

Very nice hotel comfortable and clean. Helpful friendly staff and a room in 21st floor very nice. Breakfast good quality and variety. Easy access to city and location 2 min walk to Skycity casino and sky-tower. Lots of restaurants and bars within 2 block walk. The gym and pool were good the only issue no lockers in this area. Concierge said desk helpful and luggage taken to room quickly on check in.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Guide28684202446
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angela Shin, Guest Services / Front Office at The Grand by SkyCity, responded to this reviewResponded 10 April 2024

Dear Guide28684202446,

Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us. We will ensure that your feedback regarding breakfast, location, concierge, and our reception team is passed on to their respective departments, and I am sure you have made their service even better!

We hope to have the opportunity to welcome you back to our hotel in the near future.

Kind regards,
Angela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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