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Reviews (3,130)
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Reviewed 9 June 2022 via mobile

Had a beautiful trip to Auckland. Was lucky enough to stay at The Grand by Skycity again. As always the staff are extremely helpful and made my stay so lovely. The room was beautiful and of course the view was stunning both at night and during the day. Would highly recommend.

Date of stay: June 2022
Trip type: Travelled on business
Thank Portia W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity, responded to this reviewResponded 16 June 2022

Dear Portia,

We are delighted you had a wonderful experience with us here at The Grand, and are so pleased our team made the stay that more enjoyable.

We truly appreciate your recommendation and hope to welcome you back to The Grand again soon for another wonderful stay.

Kindest Regards,

Ruth Ruddock
Guest Relations Executive
The Grand by SkyCity

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2022 via mobile

I usually stay across the road at Sky city, but this time I tried the grand instead. The room was beautiful and well worth the price. Also, so lovely to get such amazing customer service - I walked in after a very long and tiring day and the concierge that helped me (Tae) was awesome helping me get everything sorted so quickly and kindly, which really made my day. Will definitely be returning!

Date of stay: June 2022
Trip type: Travelled on business
Thank RoseC3086
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity, responded to this reviewResponded 16 June 2022

Dear RoseC3086,

Thank you for choosing to stay with us at The Grand and reviewingyour stay here on TripAdivor.

It is truly a pleasure to receive your review, our team work tirelessly to provide excellent service and experiences to our guests, and I so look forward to sharing your feedback with Tae directly.

We cannot wait to welcome you back to The Grand again soon for another beautiful stay!

Warm Regards,
Ruth Ruddock
Guest Relations Executive
The Grand by SkyCity

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Reviewed 8 June 2022 via mobile

Had a great time, Tae at reception was welcoming and we got a complimentary upgrade and food credit which was a nice surprise. Great buffet selection and great atmosphere all round. Will make sure to visit again

Date of stay: June 2022
Trip type: Travelled with friends
Thank Merlyn G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity, responded to this reviewResponded 16 June 2022

Thank you Merlyn for taking the time to review your recent stay with us at The Grand, we are so pleased to hear you had an enjoyable stay, and I look forward to sharing your feedback with Tae directly. He is a wonderful asset to our team, and I know we will be very appreciative of your feedback.

We look forward to having the opportunity to welcome you back to The Grand again soon.

Warm Regards,
Ruth Ruddock
Guest Relations Executive
The Grand by SkyCity

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Reviewed 4 June 2022 via mobile

Hard to fault. Service. Relaxed. Super friendly. Location. Can’t wait for masks to be a thing of the past. Slightly hard to understand accents and see a smile behind a mask. Room 1503 was fantastic and a great view. But bed should face the water and harbour bridge not the city

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Johan_The_Hunter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity, responded to this reviewResponded 16 June 2022

Thank you Johan The Hunter for sharing your marvellous review. We truly appreciate you sharing your feedback on TripAdvisor and do hope to welcome you back to The Grand again soon.

Kind Regards,

Ruth Ruddock
Guest Relations Executive
The Grand by SkyCity

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Reviewed 15 May 2022

I love the grand by skycity its my home away from home always smells so clean and fresh as soon as you walk in with excellent customer service great location and helpful staff its the best hotel in NZ and the only place I love to stay at cant wait to come back next month I try my best to fly back monthly because its just so great thank you such a classy place to stay.

Date of stay: April 2022
Trip type: Travelled with friends
Thank 545anaruh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity, responded to this reviewResponded 18 May 2022

Dear 545anaruh,

We are so pleased you enjoyed your recent stay with us here at The Grand, and we too are looking forward to welcoming you back again on your next trip.

We appreciate you sharing your wonderful review, and we will see you again soon.

Warm Regards,
Ruth Ruddock
Guest Relations Executive
The Grand by SkyCity

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