In early December, my Wife & I wanted to celebrate the 40th Anniversary of our first date and our 28th Wedding Anniversary, in the Auckland CBD. We chose the Sebel Quay West to get an apartment with a balcony & view over the Auckland Harbour. We were NOT disappointed! The day before we travelled, I received a phone call from a lovely hotel team member, to check if everything was still on track for our stay and if we needed anything else. Upon arrival, the receptionist was very welcoming and even organised for a special gift in recognition of our celebration, which was delivered to our room! We initially planned to stay for 2 nights and then visit some friends further north but sadly, one of the couple contracted Covid so we asked the receptionist if we could stay in the same room for an extra night...which they happily orgainised for us, at a very reasonable rate AND gave us a late check out! I have to say the service we received was OUTSTANDING! The team at Sebel Quay West went the extra mile as I mistakenly left one of my rings behind, which thankfully was found by a cleaner. A staff member called me while I was driving home to say it had been found & sent an email with a photo of the ring to confirm it was mine. Once I responded to say that it was, they had it couriered to me. Thank you so much to the Sebel Quay West team! We highly recommend anyone looking for an exceptional experience on Auckland's waterfront, to choose the Sebel Quay West.

Very happy with this property. I am an Accor Hold member and Andrew at the front desk was so helpful on my arrival before 9am for my 4 night stay in a 1br apartment.

I am staying between two cruises and was very pleased to see I will be able see my cruise ship when it pulls up at Princes Wharf in the next couple of days.

I was also given water and (cute) little bottles of wine as part of my Accor benefits which was much appreciated.

The apartment itself is a little run down, but there is a good sized fridge with freezer, oven, microwave and washer and dryer.

I was happy with the pricing for this well placed property and would stay again.

The hotel is well located and the serviced suite that we had was spacious. Staff were friendly and the wifi was good.

Unfortunately it needs to be renovated. The furniture is dated, the bed too soft and the decor is old and shabby.
It was also not very clean and the kitchen wasn’t well equipped (2 spoons?!)

Not what I expected from a Sebel.