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The Sebel Quay West Auckland
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Reviews (637)
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All reviewsseparate laundrylarge balconygreat locationcorner suitethe sofa bedone bedroom apartmentaccor memberlaundry roomalbert stfull kitchensky towergreat apartmentwasher and dryerroad workslonger stayapartment hotelcar parking
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Reviewed 11 October 2017

The location of the hotel is great with easy access to the ferries and the room was fine but from early morning the noises of building works and roadworks made sleeping in nearly impossible. The Up Cafe on level 1 was terrible.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank lynettes673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this reviewResponded 22 October 2017

Dear lynettes673

Thank you for your feedback regarding your recent stay. Its great to know that you liked the location and the room. Auckland city is undergoing a major development and noise from these works can be experienced. Unfortunately we do not have any control over them but we do provide feedback to authorities with regard to excessive noise levels outside of normal working hours.

Upcafe is not operated by the hotel but I shall ensure that we shall provide them with some feedback as we normally recommend guests to dine in there.

Thank you again for your valuable feedback and choosing to stay with us.

Kind regards
Kesh Nand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

The Quay West is a once proud apartment hotel now in need of refurbishment (the same is true of the whole neighbourhood). The road in front of the hotel is a major construction site through until 2020 while a subway is built using cut and cover tunnelling techniques. Many of the surrounding buildings are derelict or under construction. As one would expect there is noise at night (due to the CBD location) and in the mornings and during the day due to construction. The noise from the extractors from the food court across Albert Street street runs until 9:30pm so made sitting on the spacious balcony, enjoying the view, less enjoyable. The location is of course excellent, being close to the Viaduct Harbour and ferries and other attractions of the city. Inside the hotel is shabby with peeling wallpaper, tired carpet, and old fashioned decor. The photos on the Tripadvisor website make it look a lot nicer than it is. The gym is quite small and when I tried to use it found it filled with children using it as a play space. However, for walking and running it is great as (once past the construction site) one has attractive running options around Westhaven or along the waterfront. Another positive was the friendly staff. But the only reasons to stay here would be location and a very cheap rate.

Stayed: September 2017, travelled on business
Thank Runninguy1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this reviewResponded 22 October 2017

Dear Runninguy1011

Thank you for taking the time to provide feedback regarding your recent visit to The Sebel Quay West Auckland. I am sorry that experience did not meet your expectations and I would like to apologise.

Auckland City is undergoing a major development therefore roadwork's to upgrade the rail network and construction of buildings are taking place. I can understand this does create inconvenience to everyone while the project is undergoing.

Our hotel is old but has been maintained to a higher standard. We do have plans for refurbishment in near future. On a positive note, we are pleased that you enjoyed the location and the service from the staff.

Thank you again for sharing your concerns and choosing to stay with us.

Kind regards
Kesh Nand

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017

Travelled with family of 5 (3 children under 8) for family holiday to NZ, staying 3 nights in a corner suite
Pros:
-Generously sized suite well suitable for party of 5 (two bedrooms & foldout sofa couch in lounge room)
-Kitchenette with utensils, microwave, full sized fridge & dishwasher
-Separate laundry with washer & dryer
-Lots of space for younger children to play
-Older but surprisingly fast WiFi
-Friendly service from all staff; kids were even given a special welcoming present!
-Locale is very, very convenient
Cons:
-The older style fitout is beginning to show it's age
-Major construction around central Auckland makes driving to the hotel challenging

Overall: excellent option for larger families looking to stay several nights in Central Auckland

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank NowMoreWellTravelled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this reviewResponded 22 October 2017

Dear NowMoreWellTravelled

Thank you for taking the time to comment regarding your recent stay. We are glad that you enjoyed our spacious apartment and the amenities which suited your family. The hotel is old and is well maintained. We will be refurbishing in near future which would surely enhance the room and guest experience.

Thank you for choosing to stay with us.

Kind regards
Kesh Nand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017 via mobile

Trying to find accommodation in Auckland City that caters to families was proving tricky, and expensive. Then I remembered The Sebel Quay West and I’m so glad I did.

We used public transport so the road works were not a problem - however the hotel had gone out of their way to warn us and give us arrival directions via email and text.

The woman on Reception was fantastic. Warm, knowledgeable and helpful. It set the standard for our short stay. She kindly upgraded us to a 3 bedroom apartment on the 29th floor.

The apartment was absolutely huge with a large deck, three good sized bedrooms, full laundry etc. The decor is certainly tired and dated now but it was spotlessly clean and comfortable.

This is one of the best locations in the city with easy walking access to the Viaduct, Waterfront, Britomart and Queen Street.

If you are a family travelling and looking for the perfect place to spend a few days then you won’t go wrong with this hotel. Overlook the tired decor because everything else is spot on.

Stayed: October 2017, travelled with family
Thank virtuspollet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this reviewResponded 22 October 2017

Dear virtuspollet

We appreciate your feedback regarding your recent stay at The Sebel Quay West Auckland.

We are delighted that we were able to cater for your families needs and the team were able to provide you with an exception service and experience.

Thank you for choosing to stay with us.

Kind regards
Kesh Nand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

Recently my family and I stayed here for 3 nights. The staff were amazing and went over and above for us. With a family of 6 staying the space was awesome and we didn’t feel like we had that many
The views of Auckland were great

Stayed: September 2017, travelled with family
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeshOM1, Operations Manager at The Sebel Quay West Auckland, responded to this reviewResponded 22 October 2017

Dear Lisa B

We appreciate your feedback regarding your recent stay with us and are delighted that you enjoyed our spacious apartment which well suited you and your family.

I am also thrilled to hear that the staff were amazing and went over and above to ensure you all had an outstanding experience.

Thank you for choosing The Sebel Quay West Auckland.

Kind regards
Kesh Nand

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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