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R K
Sydney, Australia

Excellent Boutique Hotel

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
We stayed at Fable, Auckland for 4 nights towards the end of December 2024. The hotel is centrally located in the heart of the city, one of the best locations you can get. Fable offers a unique, boutique experience with beautiful wallpaper, carpet and smell of perfume in the lobbies. The rooms were clean, tidy and well-presented. I would definitely stay here again on my next trip.
Date of stay: December 2024
Room Tip: Valet parking only.
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery, responded to this review
Responded 4 weeks ago
Dear RK835,

Thank you so much for your perfect 5-star rating and for taking the time to share your lovely feedback! We’re thrilled to hear that you enjoyed your stay with us at Fable Auckland and appreciated our central location, which truly places you at the heart of the Auckland city.

Your kind words about the unique boutique touches, such as the beautiful wallpaper, carpets, and the delightful scent in our lobbies, mean so much to us. We’re also delighted that you found your room clean, tidy, and well-presented, as creating a comfortable and inviting atmosphere for our guests is our priority.

It’s wonderful to know that you’d choose to stay with us again on your next trip. We can’t wait to welcome you back for another memorable experience at Fable Auckland!

Warm regards,

Leo
Chief Concierge and Guest Experience Manager
Fable Auckland
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews windsor hotel junior suite beautiful hotel queen street high tea macaroons luxury room concierge team welcome drink beautiful room the heart of the city higher floor comfortable bed new zealand an upgrade valet parking the location is perfect
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Reviewed 7 January 2025

Positive Aspects:
• Fantastic hotel location
• Lovely lobby area
• Friendly and helpful staff
• A variety of tea bags provided in the room, along with a beautiful China tea set and a separate kettle for water (aside from the coffee machine)
• Slippers are provided in the room (note: no bathrobes)
• Breakfast was included, but the buffet options were fairly limited. The food was decent, though nothing special, and we’re not picky eaters. While there was an egg and omelette station, there was an extra charge if you wanted eggs or an omelette made to order. Scrambled eggs were included in the breakfast buffet.

Things to Consider:
• We were assigned a room on the 8th floor, but the elevator only goes up to the 7th floor (we were not informed about it till we walked to the elevator). From there, we had to walk up a few flights of stairs. After a long cruise with 5 suitcases, we appreciated the staff's help in carrying our luggage to the room. However, we had to allocate extra time at the checkout to get assistance with bringing our luggage down.
• The air conditioner is positioned directly above the bed on the ceiling, blowing icy cold air straight down from a one-foot wide, unfiltered pipe. While the air is refreshing, it feels like a hair dryer blasting directly onto your head. We had to turn it off at night, which made the room uncomfortably warm. Additionally, the rain during the night created loud noises, amplified by the air duct running through the ceiling. The roof insulation seemed inadequate, causing the rain sound to be particularly disruptive at night.
• The bathroom is quite spacious but feels bare, with just two metal hooks for towels on the wall. The countertop below the sink has no drawers and offers very little space for toiletries. The design is very basic, almost like an exam table you'd find in a veterinary clinic. The mirror is oddly secured with large bolts to a strange pole attached to the table. Honestly, Dexter would probably appreciate it – it seems like it could be easily hosed down for cleaning. LOL
• For coffee drinkers, there are only two coffee pods (one regular, one decaf), while there are 20 tea bags available for tea drinkers
• The desk in the room is similar to the bathroom countertop— no drawers.
• The room contains a very small closet in the living area, which isn't suitable for long clothing, and only offers two small drawers for storage.

Summary: We stayed here for one night after a cruise to catch our flight the next day, the hotel was selected by the cruise company. Personally, I wouldn't want to stay here for more than one night due to issues with AC duct location and the lack of storage space for clothes and other personal items. It would be equivalent to living out of the suitcase. The beds are fairly soft, with a mattress pad on top, which is ideal if you prefer a softer, fluffier mattress—though it’s not to my personal liking. Based on U.S. standards, I would rate this hotel no higher than 3 stars, though I recognize that standards may differ in New Zealand. I wouldn't describe my stay as a luxurious 5-star experience.

Room tip: Elevator does not go to the top floor (8th floor). Consider getting room on any other floor.
Date of stay: January 2025
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 528lanaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery, responded to this reviewResponded 8 January 2025

Dear 528lanaa,


Thank you for taking the time to provide such detailed feedback about your stay at Fable Auckland. We’re pleased to hear that you enjoyed aspects such as our central location, lovely lobby, friendly staff, and thoughtful touches like the tea selection and T2 tea set. Your positive comments about our team’s helpfulness, especially with your luggage, are greatly appreciated.

However, I’m truly sorry to learn that other aspects of your stay did not meet your expectations. Your concerns regarding the room design, air conditioning placement, noise insulation, storage limitations, and bathroom layout have been noted and shared with the relevant teams. We aim to deliver a seamless and comfortable experience, and I regret that these elements detracted from your visit.

Your feedback about the breakfast and the limited options at the buffet, as well as the extra charge for made-to-order eggs, has also been taken into account as we continually review our offerings to enhance guest satisfaction.

While it’s disappointing that your stay did not feel like a 5-star experience, your comments are invaluable in helping us identify areas for improvement. Thank you again for your honest and constructive review. We hope you might consider giving us another opportunity in the future to provide a more satisfying stay.

Warm regards,

Leo
Chief Concierge and Guest Experience Manager
Fable Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2025

The hotel is advertised as a five star hotel.

I would suggest that this is grossly misleading.

The hotel is well located. However the accommodation is very poor. We were initially offered a bedroom with two window both with opaque glass which opened into light wells. The air conditioning was not operational. We declined this room and was offered a queen size room on the front of the hotel which did have clear glass in the window but again the air conditioning wasn’t functioning. A third room was offered - again a queen size room where the air conditioning was working. However this room is exceptionally small & in poor order - see photographs - this is simply not 5* quality.

Also there is no safe storage for luggage. When we arrived the receptionist refused to provide a receipt for our luggage which was to be left in the reception area with only one case being labelled. Fortunately Jonathan arrived & issued us with a receipt for our luggage, and he was very helpful in attempting to resolve the issues we encountered.

Only just arrived & cannot comment on anything further ie. Restaurant etc.

Date of stay: January 2025
Trip type: Travelled as a couple
1  Thank Andrew L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery, responded to this reviewResponded 3 January 2025

Dear K9850NHandrewl,

Thank you for taking the time to share your experience with us. I sincerely apologize for the challenges you faced upon your arrival, as the situation you’ve described does not align with the high standards we aim to provide at Fable Auckland.

I regret to hear about the issues with the air conditioning and room allocation, and I appreciate your patience while our team worked to find a suitable room. Your comments about the room size and condition are concerning, and we take this feedback seriously. I have shared your concerns with our maintenance teams for immediate review to address these shortcomings and ensure a better experience for future guests.

Additionally, I deeply regret the confusion regarding luggage storage. While I am pleased to hear that Jonathan provided the assistance you needed, the initial response from our reception and concierge team falls short of our usual level of service. Please rest assured that this will be addressed with the team to ensure consistency and professionalism in handling such matters.

We value your feedback as it helps us identify areas where we can improve. I hope you’ll allow us the opportunity to restore your trust and demonstrate the high-quality experience that so many of our guests enjoy. If you wish to discuss this further, please feel free to contact us directly by email: guestexperience@fableauckland.com

Warm regards,

Leo
Chief Concierge and Guest Experience Manager
Fable Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2024

What a fabulous weekend away, the greeting and speedy service from the lovely lady at the front desk, so friendly and eager to assist.
Our room was clean and comfortable!! We also went to dinner at restaurant, the food was delicious and the portion size was just perfect.
We were amazed by the quality, high standards of service,- Sam* Who looked after us, got great work ethics, well done!!
Our included breakfast was amazing, Loved everything.
Thank you for wonderful memories, we will be back!

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Katelee65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery, responded to this reviewResponded 17 December 2024

Dear Katelee65,

Thank you so much for your glowing 5-star review! We’re absolutely delighted to hear that you had a fabulous weekend with us and that the service, from start to finish, made your stay so memorable.

Your kind words about our front desk team and their eagerness to assist are truly appreciated, and I’ll be sure to pass along your praise. It’s wonderful to hear that you found your room clean and comfortable and that your dining experience exceeded expectations - both in taste and portion size.

A special thank you for recognizing Sam for his service and work ethic. Your feedback will mean the world to him and the entire team, as we take great pride in delivering exceptional experiences for our guests.

We’re thrilled that you loved breakfast and enjoyed every moment of your stay. Thank you for sharing such beautiful memories with us. We can’t wait to welcome you back to Fable Auckland for another wonderful stay!

Warm regards,

Leo
Chief Concierge and Guest Experience Manager
Fable Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2024

The customer service, cleanliness, and attention to detail are impeccable.

I was greeted at the door by a very professional concierge, who was accomodating and brought my luggage directly to my room and helped us book a last minute reservation on the viaduct.

Thank you for the wonderful experience.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank Mobile45857644776
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery, responded to this reviewResponded 9 December 2024

Dear Mobile45857644776,

Thank you so much for your glowing feedback. We are absolutely thrilled to hear that you appreciated our customer service, cleanliness, and attention to detail.

It’s wonderful to know that our concierge team provided such a warm and professional welcome. Delivering seamless, memorable experiences for our guests is always our top priority, and your kind words are truly rewarding.

We are delighted that your stay with us was so enjoyable and hope to welcome you back to Fable Auckland for another exceptional visit soon!

Warm regards,

Leo
Chief Concierge and Guest Experience Manager
Fable Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2024

Good location, very nice rooms. Helpful staff. Overall great hotel, would stay again next time we come to auckland. Wonderful checkin process after a LONG flight.

Hotel has stairs and elevators. Nice chandelier. Didn't try the breakfast.

P.s. Good pens!

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Kevin D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager Fable Auckland, Guest Services / Front Office at Fable Auckland, MGallery, responded to this reviewResponded 26 November 2024

Dear KevindG1706WG,

Thank you so much for your wonderful 5-star review and for sharing your detailed feedback about your recent stay at Fable Auckland! It is truly heartwarming to know that your experience was so positive, and we’re delighted that you chose us as your home away from home in Auckland CBD.

We’re thrilled to hear that you enjoyed our central location, which offers convenient access to all the best that Auckland has to offer. It’s fantastic to know that our well-appointed rooms and helpful staff made your stay even more comfortable and enjoyable. Providing a seamless and welcoming check-in experience is something we prioritize, especially for our guests arriving after long journeys, and we’re so pleased this stood out to you.

Your attention to detail is truly appreciated! From noticing our elegant chandelier to commenting on the pens in your room, it’s the little things that often make a stay memorable, and we’re glad these elements contributed to your overall experience.

While you didn’t have the chance to try breakfast this time, we hope you’ll consider it on your next visit. Our culinary team works hard to provide a delightful morning dining experience that we believe complements the rest of your stay perfectly.

Thank you again for your kind words and for sharing your intent to stay with us on your next visit to Auckland. We can’t wait to welcome you back and provide another exceptional experience at Fable Auckland.

Warm regards,

Leo
Chief Concierge and Guest Experience Manager
Fable Auckland

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