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JO Naidanovich

Costly room service. Dirty ashtrays. 2 days no tomato juice. 1 scoop icecream/foam cream $11. Raw fries. Such a Shame.

4.0 of 5 bubblesReviewed 4 weeks agovia mobile
Coming here 15 years. So easy with valet parking. Set rate per day can get car out as many times as u want. Beautiful classy premises. Room service is incredibly lacking for 5 stars. Under cooked/over priced tiny portions. $16 tiny soup bowl of fries. Such a shame.
Date of stay: January 2025
Trip type: Travelled as a couple
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Charmaine Deviliers, Guest Services / Front Office at Pullman Auckland Hotel & Apartments, responded to this review
Responded 2 weeks ago
Kia ora Jo,

Thank you for your feedback and for being a loyal guest for the past 15 years. We sincerely apologize for the unsatisfactory experience you encountered with our room service and the condition of the ashtrays. Your comments regarding the quality and pricing of our offerings have been noted. We strive for excellence and your insights are invaluable in helping us enhance our services. We appreciate your recognition of our valet parking and the beauty of our premises.
Warm regards,
Charmaine & The Pullman Auckland Family.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 January 2025

Warm, friendly greeting & I was recognized by the staff member at check in. How good is that.
I come to the Pullman at New Years for nice quiet weekend away from my neighbour's who celebrate New Years. The Pullmans location, my rooms double glazing & elevation from street level helps me achieve my aim of a quiet break.
My room had a harbour view & was spotless. Excellent.
The buffet breakfast sets you up for the day. Had lamb entree as main & cheesecake dine in at the restaurant one evening. Very nice.
Overall, a nice, pleasant stay as I've come to expect.

Room tip: I always book for parking.
Date of stay: January 2025
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cee b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Deviliers, Guest Services / Front Office at Pullman Auckland Hotel & Apartments, responded to this reviewResponded 3 weeks ago

Dear Chris

Thank you for taking the time to share your delightful experience at the Pullman Auckland Hotel & Apartments. We are thrilled to hear that our team's warm welcome and recognition made your check-in memorable. It's wonderful to know that you found our location and room features conducive to a peaceful New Year's getaway.

We are also pleased that you enjoyed the harbour view from your spotless room and had a satisfying dining experience at our restaurant, particularly with the buffet breakfast and your selected meals. Your positive feedback is truly appreciated and motivates our team to continue delivering high-quality service.

We look forward to welcoming you back for another enjoyable stay in the future.

Warm regards,

The Pullman Auckland Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2025

The Pullman Auckland has its strengths, but there are notable drawbacks that potential guests should consider.

Location: While centrally situated, the hotel is perched on a steep hill. Exploring the city on foot means you'll have to tackle this climb each time you return—challenging for those with mobility issues, strollers, or heavy luggage.

Rooms and Bathrooms: The overall standard is decent mid-range, but the bathrooms are outdated to the point where they never feel fully clean, despite being well-maintained. A renovation is overdue.

Breakfast Experience: The breakfast service was the most disappointing aspect of the stay. For example there were no cheese slices available, which felt odd for a hotel breakfast. Items often ran out by 9 am and were not replenished. The overall selection seemed unusual, with a lack of fresh, high-quality options. The coffee was undrinkable, and there were no proper bread rolls. Seating was insufficient, forcing some guests to eat in the hallway amidst an uncomfortably noisy atmosphere. The hardworking and friendly staff did their best, but there simply weren’t enough of them to handle the crowd. As someone who loves hotel breakfasts, this experience was a letdown.

General Vibe: The hotel caters largely to families with young children and tourists heading out on cruises. It’s not 5-star standard as advertised but rather solidly mid-tier.

Recommendation: For a more enjoyable stay in Auckland, consider the Movenpick or Intercontinental. Both have better locations and are likely to provide a higher standard of service.

Date of stay: January 2025
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Martin-Maurice B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Deviliers, Guest Services / Front Office at Pullman Auckland Hotel & Apartments, responded to this reviewResponded 4 weeks ago

Dear Martin-Maurice

Thank you for taking the time to share your thoughts regarding your recent stay at Pullman Auckland. We appreciate your kind words about our central location and the dedication of our staff.

We understand your concerns regarding the steep hill, which can indeed pose challenges for some guests. We will continue to ensure our property description accurately reflects this aspect. Your feedback on the bathrooms is noted; we are constantly reviewing our facilities to enhance guest experiences and appreciate your perspective on potential improvements.

We sincerely apologize for the shortcomings you encountered during breakfast. Our team works diligently to provide a variety of high-quality options, and it is disheartening to hear that we fell short during your visit. Your comments about the service levels and offerings will be shared with our management team for consideration.

We value your feedback and hope to have the opportunity to welcome you back to Pullman Auckland in the future.

Warm regards,
Charmaine & The Pullman Auckland Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2025

It was great hotel and stay was awesome
Rj go extra miles to help me with the hotel furthermore staff was very kind and helpful in nature. Hotel stay was great and felt like home as all the facilities were available.overall Check-in was smooth and the staff were warm and welcoming.

Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Inspire06896384426
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Deviliers, Guest Services / Front Office at Pullman Auckland Hotel & Apartments, responded to this reviewResponded 4 weeks ago

Dear Inspire06896384426,

Thank you for your wonderful feedback! We are delighted to hear that you had an awesome stay and felt at home during your time with us. It’s heartening to know that our team, particularly Rj, went the extra mile to assist you. We look forward to welcoming you back for another exceptional experience.

Warm regards,
Charmaine & The Pullman Auckland Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2025

The rooms are not big but comfortable , shower over the bath is not 5 star in my book, staff were pleasnt and helpful. Bar area has no atmosphere .not enough chairs and the sofas are nothing but uncomfortable. Ordered a cheeseboard , were told to choose 2 cheese from the 3 on offer and when it came the amount of cheese was so small I could have eaten it on 2 crackers. Cost was $45, a total rip off. Will not stay here again

Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paradise29355903695
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Deviliers, Guest Services / Front Office at Pullman Auckland Hotel & Apartments, responded to this reviewResponded 3 January 2025

Dear Paradise29355903695,

Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the comfort of our rooms and the helpfulness of our staff. However, we regret to hear that aspects of your experience, such as the bar atmosphere and the cheeseboard portion, did not meet your expectations. We strive to provide a variety of seating options and ensure our offerings align with guest satisfaction. Your insights are invaluable and will be reviewed for future improvements.

We hope to have the opportunity to serve you better in the future.

Best regards,
Pullman Auckland Hotel & Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2024

Great stay at Pullman Auckland! Room was lovely and the bed very comfortable. The inclusion of toiletries, ironing provisions, tea, coffee and water was much appreciated. The mini bar prices were very fair also. Our room was very clean and housekeeping were very friendly when we spoke to them.

The staff were very lovely, extremely helpful and nothing was too much trouble for them.

The pool and spa were a great addition to our stay and we enjoyed them very much.

All in all, 10/10! We would recommend and definitely stay again.

Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Thank Jordan W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Deviliers, Guest Services / Front Office at Pullman Auckland Hotel & Apartments, responded to this reviewResponded 4 weeks ago

Dear Jordan

Thank you for taking the time to share your wonderful experience at Pullman Auckland! We are delighted to hear that you enjoyed your stay, particularly the comfort of your room and the amenities we provide. Our team takes great pride in delivering exceptional service, and I will be sure to pass on your kind words to our housekeeping staff.

It brings us joy to know that you appreciated our pool and spa facilities as well. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!

Warm regards,

The Pullman Auckland Family.

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