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My-Bella-Puka
Auckland, New Zealand

Lovely hotel

4.0 of 5 bubblesReviewed 27 Apr 2024
Lovely hotel, great location, easy walk to Albert park and art gallery. Nice foyer and staff are welcoming. Valet parking is available. Room is tidy, building is old so windows are small. Good tea and coffee facilities in the room. Bathroom adequate but the pump bottles are difficult to use and cheapen the bathroom.
Date of stay: June 2023
Room Tip: Visit the park and art gallery. Pool area is really nice, however I was only allowed one towel?...
Trip type: Travelled with family
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Devilliers, General Manager at Pullman Auckland Hotel & Apartments, responded to this review
Responded 11 May 2024
Kia Ora My Bella Puka. Thank you for your review and your feedback. Hope to welcome you back soon. Regards The Pullman Auckland Team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,275)
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13 - 18 of 3,274 reviews
Reviewed 26 April 2024

One of the finest hotels in Auckland and it was a great experience. Room , breakfast, location and amazing staff adds to the overall experience. Given a chance would like to visit once again. Closer to the business centre and tourist spots in Auckland

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Odyssey33323267585
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Devilliers, General Manager at Pullman Auckland Hotel & Apartments, responded to this reviewResponded 11 May 2024

Kia Ora Odyssey. We appreciate your amazing review and are delighted that you enjoyed your stay. Looking forward to your next visit. Regards The Pullman Auckland Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024

Exceptional hotel!!!!! OMG nothing to fault at all. Modern, clean and staff were amazing!!!!! We are coming back to stay whilst transiting to Fiji in June for three nights, cannot wait!!!! Thanks to all at the Pullman Auckland Airport!

Date of stay: April 2024
Trip type: Travelled with family
Thank cheezy59
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Devilliers, General Manager at Pullman Auckland Hotel & Apartments, responded to this reviewResponded 11 May 2024

Kia Ora Cheezy,Thank you for your amazing review. We are delighted that you enjoyed your stay and our Kiwi Hospitality. Hope to welcome you back on your next visit to Auckland. Regards The Pullman Auckland Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2024

Excellent stay - a very nice, spacious residence-tower room. A fabulous high-level room - both quiet and comfortable, nicely furnished. Really made our stay - but then this is an exceptional hotel.

We often stay here for a brief break, experiencing both suites and rooms. The quality, helpfulness, and efficiency of service from concierge through to front-desk staff is always 100%. Wifi is fast and outstanding quality; no fade-away/slowing down at night. Connectivity to screen (TV) devices for streaming is easy - but for those looking solely at satellite channel choices, you won't be disappointed!

And I have to especially congratulate the valet parking staff ... really efficient and helpful. It's always a pleasure arriving at this hotel.

The health spa area with gym, sauna, spa pool, and a magnificent, well-maintained, indoor heated swimming pool is superb (usually 29-30deg C). That pool is like a magnet for us, 25 meters long and of a size that enables serious lane swimming while families can enjoy themselves elsewhere in the pool. And it is so well-maintained. Shower and changing facilities are also well-maintained, clean, and of a generous size. In the summer the roof can be opened, as well as an entire glass front window-wall which opens onto a grassed area.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Devilliers, General Manager at Pullman Auckland Hotel & Apartments, responded to this reviewResponded 11 May 2024

Kia Ora Paul,

We really appreciate your detailed review. As a regular guest of ours we are happy and grateful that you continue to choose us as your " home away from home" when in Auckland. See you soon on your next visit. Regards Charmaine & The Pullman Auckland Team

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Reviewed 17 April 2024

Amazing time in a modern hotel room with super king bed. Great steam room, women’s only sauna(very hot), pool and spa. Amazing breakfast, lunch and dinner menu especially the eye fillet! Will be back! The concierge gentleman was excellent taking care of our car whilst staying at the Pullman. Special mention to the Japanese masseuse where I had a spa treatment - fabulous! Thanks to all the team at The Pullman.

Room tip: Spa pool needs cleaning more often
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TakapunRresidents
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Devilliers, General Manager at Pullman Auckland Hotel & Apartments, responded to this reviewResponded 11 May 2024

Kia Ora Takapuna Resident, Thanks so much for taking the time to write this Amazing review of the Hotel. We are happy that you enjoyed our Kiwi hospitality and that our team members made your stay special. Looking forward to welcome you back soon. Regards The Pullman Auckland Team.

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Reviewed 16 April 2024

I have complained to Pullman Auckland about room upgrade for gold member and poor hoursekeeping service. Firstly, they were not willing to give me any response. Then, I called Accor customer service hotline and explained to them what happened for my stay. However, I am so disapponted about their reply They tried to find out some excuses to avoid responsibilities. My original booking was deluxe room with Harbour view on high floor, but they argued that my booking was deluxe superior room with Harbour view on low floor, and they were generous to upgrade it already. Luckily, I have some evidence to show my original booking. Then, they gave me another excuse that the hotel was fully booked already.

They are so dishonest and they do not want to shoulder any responsibility if they make some mistakes.

I strongly recommend NOT to stay this hotel in order to protect your benefit.

Room tip: if you want to enjoy your vacation, don't choose Pullman Auckland hotel
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank annie l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine Devilliers, General Manager at Pullman Auckland Hotel & Apartments, responded to this reviewResponded 11 May 2024

Kia ora Annie, Thank you for your review. Please accept our apologies for the shortcomings in our service you experience. The Hotel Management has contacted you to already to discuss the matter further. Regards Pullman Auckland Team

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