Dear 746balifamily746,
Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.
We’re thrilled to hear that you enjoyed your stay, appreciating the comfort of your room, the service from our staff, and the hotel’s central location. However, we sincerely apologies for the experience you had at Coffee Club. I will share your feedback with their team to ensure their standards are upheld and that our guests continue to receive exceptional service.
Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.
Kind Regards,
Akash Sood
General Manager