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Berlin R

Adina the Memory maker-

5.0 of 5 bubblesReviewed 12 Jan 2025
-from out of town- last-minute trip last Friday to Auckland with wife and kids and let me tell you how stress-free - friendly, feel good vibe - helpful valet, perfect room/ tidy AHHH everything was great and one of our most memorable holiday yet. Kids wanted to live there lol was only 2 nights but we miss our room 2401 :) would definitely stay there again- Thank you so much to all the staff - for a great time - we loved it -

Room 2401 - Roachés - See you in December :)
Date of stay: January 2025
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,675)
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2 - 7 of 1,675 reviews
Reviewed 1 December 2024 via mobile

The hotel is conveniently located within walking distance of numerous restaurants, the Art Gallery, numerous shops, and the harbor. The staff was always friendly and helpful. Housekeeping kept the rooms very clean. I enjoyed the salt water pool.
The only negative was that the rooms are small. The restaurant is closed.
I would go back.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank mktani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 November 2024

Large 3 bedroom suite was perfect for our extended family group with 2 young children as well. Friendly staff and comfortable rooms in an excellent location. Unfortunately there was no restaurant but being able to self cater was perfect for us, and there are some good restaurants at the waterfront - 10 mins walk away.
They recommend the Coffee Club next door for breaky - don't bother! Staff there were rude and prices ridiculous. Self cater in your room - there's a Woollies very close and the little grocer across the road is very friendly and has some great things too!

Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 746ballfamily746
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akash Sood, General Manager at Adina Citylife Auckland, responded to this reviewResponded 25 November 2024

Dear 746balifamily746,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We’re thrilled to hear that you enjoyed your stay, appreciating the comfort of your room, the service from our staff, and the hotel’s central location. However, we sincerely apologies for the experience you had at Coffee Club. I will share your feedback with their team to ensure their standards are upheld and that our guests continue to receive exceptional service.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

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Reviewed 20 November 2024

While the location is good, the hotel adminities have something to be desired. No ice on location, no restaurant, no bar. I would never stay here again and if it wasn't for the fact we.paid as part of a package, we would check out. Ridiculous in this day and age... they used Covid as an excuse... sorry, that was 2020... hiw long can you use that as an excuse

Room tip: Stay somewhere else
Date of stay: November 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Yousuck20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akash Sood, General Manager at Adina Citylife Auckland, responded to this reviewResponded 22 November 2024

Dear Guest,

Thank you for sharing your feedback about your recent stay with us. We truly value our guests' opinions and regret that your experience fell short of expectations.

While we’re glad you appreciated our location, we are deeply sorry to hear about your dissatisfaction with the amenities. We understand that features like an on-site restaurant, bar, and ice availability are important to many travelers, and we apologise for any inconvenience caused by their absence during your visit.

Ensuring guest comfort is our top priority. Rest assured, we are continuously reviewing and refining our product and services to meet current guest expectations and enhance their experience during their stay with us.

Once again my apologies for your experience and thank you very much for your valuable feedback. We look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards
Akash Sood
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2024

Stay in this hotel for few times. Great location and value for money. Hotel was clean and cozy. The hotel have very effective blinds to keep the room dark if needed in the middle of the day. Very convenient to many restaurants and attractions.

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elaine L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akash Sood, General Manager at Adina Citylife Auckland, responded to this reviewResponded 15 May 2024

Dear 886elainey,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay, cleanliness of the room, and central location of the hotel. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share your kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2024

Perfectly adequate hotel. Clean and quiet. The shower has literally no place to set soap/shampoo other than the floor. There are 4 elevators. During our stay, only 2 were in service. One worked great, another one had unlit buttons that made it very difficult to select the correct floor. Good location for city center.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mary s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akash Sood, General Manager at Adina Citylife Auckland, responded to this reviewResponded 15 May 2024

Dear 375marys375,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay, cleanliness of the room and central location of the hotel. We further appreciate your feedback on space to place soap/shampoo and on the lifts. We are in the process of replacing our lift, we have completed work on one with others to be replaced soon. I will discuss your valuable feedback with the team to ensure we are constantly working on enhancing our guests experience.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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