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Lizzienz
New Plymouth, New Zealand

Great place to stay in central Auckland

5.0 of 5 bubblesReviewed 7 Jan 2024
Excellent location, great rooms and wonderful staff.
We stayed in 3 interconnecting rooms, three bathrooms and two living areas, ideal for our three generations of family.
The rooms were well equipped, spotless, beds comfortable and bathrooms great.
The team were extremely welcoming and efficient, special thanks to manager who allowed us a late check out and to Eriko on the front desk.
Highly recommend.
Date of stay: December 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akash Sood, General Manager at CityLife Auckland, responded to this review
Responded 17 Jan 2024
Dear Lizzienz,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay, comfortable beds, amenities and cleanliness of the rooms. We further appreciate your kind words on service from Eniko and other hotel staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,670)
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6 - 11 of 1,670 reviews
Reviewed 8 January 2024

Incredibly good value for money!
Spacious, spotless room with full kitchen.
In such an awesome spot in the centre of city.
Loved having the indoor pool and overall very impressed with this hotel.
Will definitely stay here again when in Auckland next!!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank FarAway05334114702
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akash Sood, General Manager at CityLife Auckland, responded to this reviewResponded 18 January 2024

Dear FarAway05334114702,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay in spacious clean rooms, amenities in the room and location of the hotel. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2023 via mobile

Stayed here as part of a so-called "luxury" National Geographic tour. The hotel was dated and there was no breakfast as you had to get a $28 voucher and go to the local cafe round the corner which didn't cover much. I was also sent an unexpectedpackage to the hotel which they didn't give me on check in so had to chase it. However if you have paid NZ$200 then this is a centrally located hotel.

Date of stay: December 2023
Trip type: Travelled with friends
Thank Fortylicious
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akash Sood, General Manager at CityLife Auckland, responded to this reviewResponded 18 January 2024

Dear Fortylicious,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

Please accept our apologies for the inconvenience faced due lack of breakfast at the hotel and for chasing your package. I have discussed your feedback with the team and mangers concerned to ensure we are constantly working on enhancing our guest experience and improving out services.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2023

This hotel truly should merit five stars; only the elevator issues detracted from our 4 night stay. The hotel is perfectly situated, the rooms are spacious and spotless, and the views from upper floors are wonderful. The pool is a great oasis, restaurants are plentiful and very close, and the housekeeping service is wonderful. Even with all those positives, the one reason that I absolutely loved this place was the staff. To a person, each of the people that we encountered was friendly, professional, and very helpful...especially to us as this was our first ever visit to NZ. A very special shout out goes to Alessa who helped check us in and was always smiling no matter how many times we asked questions of her. Another special mention goes to Eniko who helped us navigate a tricky restaurant reservation issue for a group of 10 of us at the last minute. She (along with help from Ajay), secured our group a table within walking distance with finesse and a calm that belies her age. She deserves a raise! This is a stellar choice to stay in the CBD of Auckland...especially when the elevators are 100% updated!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tim S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akash Sood, General Manager at CityLife Auckland, responded to this reviewResponded 18 January 2024

Dear timjstark,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay in the spacious, spotless room, amenities at the hotel and the location of the hotel. We further appreciate your kind words on service from Alessa, Eniko, Ajay and other hotel staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2023 via mobile

Lovely hotel smack bang in the middle of Auckland. Easy to get around, close to everything, good restaurants a couple of streets away (note there is no restaurant in the hotel), friendly welcome. Our suite was on the 16th floor and very well appointed. Unfortunately, our aircon didn't work and it was quite humid so we ended up sleeping with the windows open (thankfully NZ doesn't have the flies and mozzies that Australia are plagued with). Because of this, we were woken from 4am onwards when the road / subway workers started their shifts. The suite has lounge / dining / kitchen, separate bedroom with ensuite. Lovely furnishings and comfy bed.

Room tip: Make sure your aircon works before you unpack. Make use of in-room washer & dryer.
Date of stay: October 2023
Trip type: Travelled as a couple
Thank Jibby9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akash Sood, General Manager at CityLife Auckland, responded to this reviewResponded 18 January 2024

Dear Jibby9,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay, service from staff location of the hotel and please accept our apologies for the inconvenience faced due to air conditioning and noise. I have discussed your feedback with the team and we are working with the team to ensure we prevent this from happening again in the future. Guest comfort is our priority and we strive towards enhancing our guests experience.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2023

City Life concept is my preference because of the large suites, with a kitchenette and washing machine and dryer. I have stayed here plenty of times over the years - both for work and for leisure. The restaurant used to be excellent for breakfast but unfortunately this has been closed for ages now, hopefully they will reopen this. 22nd floor had great views and no noise. Staff were friendly and professional. Parking is a little expensive but its valet. Location is mid Queen Street, so walking distance to cafes, restaurants, ferries etc..

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Odyssey50350225679
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Akash Sood, General Manager at CityLife Auckland, responded to this reviewResponded 18 January 2024

Dear Odyssey50350225679,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay in the large suites , amenities in the room and location of the hotel. We further thank you for your kind words on service from staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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