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All reviews city life queen street zest restaurant great location sky tower deluxe suite full kitchen valet parking new zealand washer and dryer separate bedroom central location would definitely stay here again home away from home ferry terminal higher floor inner city
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Reviewed 4 weeks ago

Super handy location - right on Queen St. Hotel is tired now but currently undergoing a big refurbishment - we we didn't notice any construction noise or other inconvenience whilst there. Room was clean & tidy although curtains didn't close properly and shower leaked - but I'm sure that will be sorted once refurbished. Huge comfortable bed! Friendly staff. Yum breakfast although hubby wasn't impressed with the instant coffee... Look forward to going back once refurbishment is complete.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Carolyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curious815036, General Manager at CityLife Auckland, responded to this reviewResponded 3 weeks ago

Dear Carolyn R,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed the clean room, comfortable bed, breakfast in the restaurant, location of the hotel and service from staff. We further appreciate your feedback on coffee in the restaurant and rooms refurbishment. I will discuss your points with the team and managers concerned to ensure we continually improved up on our services and our guests experience is enhanced.

It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Clean spacious Rooms, good proximity to a good range of restaurants, good in house parking option, easy to access from motorway, friendly service.

This is my fifth visit and all experiences have been positive

Highly recommend

  • Stayed: October 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank richardD2877KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curious815036, General Manager at CityLife Auckland, responded to this reviewResponded 3 weeks ago

Dear RichardD2877KL,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay , clean room, location of the hotel and service from the staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2018

I would definitely go back. SkyBus stops right outside the door so very handy when flying in to Auckland. Right in the middle of the city. No city noise from the room so nice and quiet. Room was clean and tidy (hotel currently refurbishing, but I still had older room). Staff very welcoming, friendly and helpful. Very comfortable bed. Handy having a restaurant on hand which had lovely meals. They can store your luggage if need be before and after check in/out.

  • Stayed: October 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank rosehutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curious815036, General Manager at CityLife Auckland, responded to this reviewResponded 10 October 2018

Dear Rosehutch,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that we exceeded your expectations and you enjoyed the clean room, comfortable bed, meals in the restaurant, location of the hotel and service from staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2018

This is a very good location if you want to be right in town. It is very central just of Queen's Street. Hotel was good and the rooms were good. A little noisy on the second night but was still OK. I would stay here again.

  • Stayed: September 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curious815036, General Manager at CityLife Auckland, responded to this reviewResponded 10 October 2018

Dear Peter M,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that we exceeded your expectations and you enjoyed the room and location of the hotel. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

We further appreciate your feedback on noise on second night. I have discussed your point raised with the team to ensure we are continually working towards improvement of our product and service and our guests experience a comfortable and enjoyable stay.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

I would go back to this place anytime. I was so happy that the staff was always on point. I did not have to ask for coffee or tea they had my kitchen restocked everyday. We arrived very late and they were really good about quickly getting us in our room.

Stayed: September 2018
1  Thank mariellen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curious815036, General Manager at CityLife Auckland, responded to this reviewResponded 10 October 2018

Dear Mariellen G,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay and we exceeded your expectations and thank you very much for your kind words on service from the staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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