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Reviewed 19 July 2018 via mobile

It is generally an “ok” hotel. It is being refurbished right now that we can hear hammer and drills upon arrival but it stops around 5:00 pm.
Hotel is located on the Queens Street Main Road. There are many quaint restos, pubs and convenience stores. Countdown is the nearest supermarket around 10-15 minute walk. If you want to save on food better go there. Its accessible on all sorts of transportation from the airport. We used the super shuttle upon arrival from the airport. You can see the shuttle stop opposite the gate 8 exit of the airport.

Stayed: July 2018, travelled with family
Thank Miles527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa A, General Manager at Scenic Hotel Auckland, responded to this reviewResponded 20 July 2018

Good morning Miles527,

Thank you for taking the time to place feedback on your recent stay with us at the Scenic Hotel Auckland. I am pleased to hear you enjoyed the convenience of our CBD location and the variety of food & retail outlets near by.
I hope you enjoyed your time exploring the city, we hope to see you again soon.

Kind regards,
Melissa Alexander
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2018 via mobile

Hotel was rated 3.9 stores so my expectations were not too high. Hotel was nice and clean as were the rooms. Only issue with the room was the small showers and the beds are far to soft and roll towards the edges. Some work being conducted at the hotel but that wasn’t to bad. Main thing that annoyed me was some of the staff, I asked for their help to confirm a few tours and was told to use the phone in my room, lucky I asked for the price before I did so. I think that helping customers with confirming tours etc is part of the service that should be provided so I was disappointed to be told that they wouldn’t help me. Luckily common sense did prevail, and in the end a friendly gentleman by the name of Kieth helped me with everything that I needed. Kieth mate your friendly service was the highlight of our stay, thank you!

Stayed: July 2018, travelled as a couple
2  Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amartya S, Manager at Scenic Hotel Auckland, responded to this reviewResponded 5 July 2018

Dear Chris P,

Thank you for taking the time to place feedback on your recent stay at Scenic Hotel Auckland.

I am disappointed to read about the reluctance from the team member in providing assistance to you for confirming your tours. I completely agree that helping our guests with concierge services is part of the services provided by the team at Scenic Hotel Auckland, which we have failed on this occasion. However, I am glad that Heath was able to assist you and his friendly service was the highlight of your stay.

We look forward to welcoming you back to Scenic Hotel Auckland.

Kind Regards
Amartya Sen
Rooms Division Manager

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Reviewed 7 June 2018

Room was fine with a small sitting area and kitchenette. The location is excellent with dining, shopping and facilities within easy walking distance. Service at the hotel restaurant, where we ate a couple of times (the pulled pork balls were mighty fine), was friendly and competent. And just down and across the road, opposite the cinema, was a fantastic little breakfast/coffee place. Just be careful about which room you book as we overlooked a lane with workmen/rubbish trucks arriving at 4 am.

Stayed: May 2018, travelled as a couple
Thank thewishyles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amartya S, Manager at Scenic Hotel Auckland, responded to this reviewResponded 14 June 2018

Dear thewishyles,

Thank you for taking the time to place feedback on your stay at Scenic Hotel Auckland. We are very pleased to know that you enjoyed dining at MLC Cafe & Bar and the team were able to look after you well.

We look forward to welcoming you back to Scenic Hotel Auckland

Kind Regards
Amartya Sen
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018 via mobile

We stayed for one night as went to show at Aotea Square. Location was great. As it was a treat night away, I booked the Superior King room. If this was the Superior room I hate to think what the Standard was! Really shabby, marks on carpet, lights all different warmths and there was no hot water!

The saving grace was the staff who were very apologetic and gave us a free breakfast. The staff forgot my coffee but by then we were feeling a bit better and let it slide.

I wouldn't stay again but hopefully management take our feedback and try to improve things. We never heard back from them after completing feedback forms.

Stayed: May 2018, travelled as a couple
1  Thank reluctanttravellernz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amartya S, Manager at Scenic Hotel Auckland, responded to this reviewResponded 14 June 2018

Dear reluctanttravellernz,

Thank you for taking the time to place feedback on your stay at Scenic Hotel Auckland.

We are really disappointed to know that your stay was not as per your expectations. I can assure you that your feedback has been noted and the hot water issue in the room has been resolved.

I am pleased to inform that the hotel is undergoing an extensive refurbishment project which will encompass the decors in the rooms with new furniture, fittings, carpets, double glazing of the windows and also the corridors and public areas giving the hotel a new fresh look.

We look forward to welcoming you back to Scenic Hotel Auckland.

Kind Regards
Amartya Sen
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018

Gr8 location Gr8 Staff Gr8 Stay ... Concierge valet parking service Front staff Sandeep Alex and TeresaHousemaids clean rooms As Day Long Dining staff for breakfast Fantastic 10 days stay ... Fabulous!!! I'll return in a heartbeat xxx ❤❤❤❤

Stayed: May 2018
Thank GrandeBlu12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amartya S, Manager at Scenic Hotel Auckland, responded to this reviewResponded 14 June 2018

Dear GrandeBlu12,

Thank you for taking the time to place feedback on your stay at Scenic Hotel Auckland. We are delighted to know that you enjoyed your stay at hotel. The staff take great pride in the service we provide and I am pleased to know that they have made sure you had a fabulous stay.

We look forward to welcoming you back to Scenic Hotel Auckland.

Kind Regards
Amartya Sen
Rooms Division Manager

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