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Beverley P

Great location

Review of Hilton Auckland
5.0 of 5 bubblesReviewed 6 Jan 2025
The place is fantastic. It was incredibly safe to walk at night, and I had a great time enjoying the bar's cocktails. The city view is breathtaking, and because there are many restaurants and bars in the viaduct area, I strongly suggest taking some time to walk around it.
Date of stay: July 2024
Room Tip: The location is perfect.
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this review
Responded 3 weeks ago
Kia Ora beverleyp786,

Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities.
beverleyp786, thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 1 January 2025 via mobile

First time in Auckland and the hotel location and service received by everyone was impeccable and I would highly recommend to anyone traveling to Auckland to stay there .
Didn't use many of the facilities offered but the breakfast and restaurant in property were good .

Room tip: Check the cruise calendar of ship docking by Princess Wharf because if you have a room with direct sea view will be blocked by the cruise .
Date of stay: November 2024
Trip type: Travelled solo
Thank Sunshine25360522893
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 3 weeks ago

Kia Ora,

Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed the hospitality provided by the team.

Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2025

At begining I had a not nice room, even the manager did gave an alternative then Yvelini very friendly french solve the situation giving me avisa better room. The hotel location is fantastic and The breakfest amaizing. Is a good choice to stay in Auckland

Date of stay: November 2024
Trip type: Travelled with family
Thank Trail48279813289
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 3 weeks ago

Kia Ora,

Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our room and the hospitality provided by Yveline.
Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2024

We booked this as our last night in NZ to enjoy harbor views and a more lux room. The lobby area and restaurant on the first floor are beautiful, but the rooms themselves are ok but nothing great (more like three-star type hotel). It was a bit of a let-down compared to our expectations looking at the property photos - balcony had bird poo and some old napkins on it (fine, it could have blown from another room as the balconies aren't very private), room was a bit cramped, and the bathroom felt like it could use an update (large but older set-up and cracks/etc.) The concierge and doorman were very kind and helpful (umbrella when I was taking a walk, offering very good advice about where to find a gas station, etc.) Breakfast was very good (buffet). The location is great if you're doing things at the quay (Maritime Museum, other boat trips, etc.) but does require a little walk to get anywhere else (felt safe and it wasn't far, so overall good location). There weren't cruise ships in while we were there so I don't know how that would impact noise or view. The harbor view was ok but fairly uninspiring (cargo ships and cranes) so I'm not sure I would pay extra for the harbor view. Overall - medium value for money and I'd probably try to stay someplace else the next time we're in Auckland to try something new.

Room tip: William (front stairs / bellhop) was fantastic - he put a lot of thought and kindness into his job.
Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 7ContinentsX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 3 weeks ago

Kia Ora,

Thank you for taking the time to post your review following your stay at Hilton Auckland. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays.
Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2024

We arrived in the morning after a long international flight. We were greeted at the shuttle by bell staff and the concierge. Check in wasn’t until 3:00pm. We asked at the front desk about checking our luggage until that time. Young Song, the Rooms Division Manager, greeted us and said that he would see if there was a room that could be made available soon. Much to our delight, he found a room and assigned housekeeping to prepare it. We sat outside of the hotel by the wharf until being notified that our room was ready. We very much appreciated Young Song’s efforts to get us in a room early.

The room itself was spacious and well appointed. The entire hotel was clean and well maintained. We were warmly greeted by staff throughout the hotel. If we had questions, someone happily answered.

Yes, the hotel sits next to a working port. It really wasn’t an issue. This was convenient for us since we were embarking on a cruise from there. The only discernible noise came during the daylight hours when a large ship was having a pool party. It didn’t last long. So, if the thought of such occasional happenings concerns you, be aware of the possibility.

We dined at the onsite restaurant for breakfast twice. The service and food were good, although there was a slight delay in receiving our order one morning. It was a minor annoyance, but nothing major.

We greatly enjoyed our stay. The hotel is conveniently near many restaurants, shopping, and public transportation. We would not hesitate to stay there again when visiting Auckland, New Zealand.

Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank djmwjazz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 3 weeks ago

Kia Ora,

Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms and the hospitality provided by the team especially from Young Song.

Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2024 via mobile

True Gem Among Hilton Properties

Having stayed at over 100 plus hotels in the Hilton group globally, I can confidently say that the Hilton Auckland is up there as one of the very best. From its prime location to its exceptional staff, this property delivers that warm comforting experience.

The location is superb, situated right next to Auckland’s vibrant shopping areas, excellent restaurants, and cruise ship terminals, with breathtaking ocean views that add a magical touch to your stay .

Even before my arrival, the concierge team, particularly Mr. Gustavo , Mark & Ms Yveline went above and beyond to ensure my trip was seamless. From organizing transport and excursions to securing restaurant reservations, their customer-oriented approach truly set the tone for a remarkable stay.
I was checked in by Mr Sung very pleasant gentleman.

Breakfast was another highlight, with an extensive variety of options . The breakfast staff were efficient and attentive, ensuring the experience was smooth and enjoyable.

Throughout my stay, every interaction with the team from room service to housekeeping & Mr Arash who met at the elevator reinforced the hotel’s commitment to excellence. The staff’s professionalism and warm hospitality made all the difference.

For anyone planning a trip to Auckland, I highly recommend making Hilton Auckland your home away from home. It offers everything you could ask for in a luxurious and well-managed property, ensuring a memorable and relaxing stay.

Date of stay: December 2024
Trip type: Travelled with family
Thank Cruiser66372448997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 3 weeks ago

Kia Ora,

Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities and the hospitality provided by the team.
Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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