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Nomad572129

Heaven! Views of sunrise and sunset and cruise ships coming in!!

Review of Hilton Auckland
5.0 of 5 bubblesReviewed 4 weeks ago
unbelievable. Truly the nicest room I've ever staying in. it's called the bow room and I felt like a princess! it is like the glass front of a boat/ship with stellar views of sunrises and sunsets. Couldn't have been better and the staff was superb! jet lag gets the best of me so a few nights after landing in Auckland I strongly suggest you get one of their bow rooms and room service for a little while. it's heaven!
Date of stay: April 2024
Room Tip: book early - you won't regret a moment in one of their bow rooms!!!
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this review
Responded 3 weeks ago
Kia Ora,

Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our room and the hospitality provided by the team. Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,280)
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Traveller rating
1,805
917
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149
78
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Reviewed 8 September 2024

The hotel itself is great, in a great location on a pier overlooking the harbour with fantastic views of both the harbour and the city. Food at the hotel is also great (although the breakfast variety is a little lacking for a Hilton). Everything in Auckland is very close to the hotel.

Room tip: Get a harbour facing room
Date of stay: August 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rrobstet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 3 weeks ago

Kia Ora rrobstet,

Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms.
rrobstet, thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2024 via mobile

Quite a pleasant day, but there are clearly signs of decay in the building; and it’s rather difficult to get in and out of this place given that there is so much going on around it. The views were reasonable and the beds were comfortable but this is not a hotel that I will be coming back to.

Date of stay: April 2024
Trip type: Travelled with family
Thank JD R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 28 August 2024

Kia Ora,

Thank you for taking the time to post your review following your stay at Hilton Auckland. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays.

Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind regards,
Scott Thomson
General Manager - Hilton Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2024 via mobile

We stayed here on 2 separate occasions recently and are likely to return next time we’re in Auckland. With one tiny exception, service was great. The door staff (who look after the valet parking), concierge and reception staff are all fantastic. They remembered I had left a case with them when we came back for the second time, which was lovely touch. The bar staff also great (we didn’t have chance to use the restaurants). Both rooms we had were also fab: we had harbour views each time and they are totally worth it. The view is good for the soul! Location also excellent - really central and it’s easy to access everything. I removed one point because when we were there breakfast seemed understaffed and I got the impression the staff had too much on their plates and couldn’t quite keep all the balls in the air. I suspect that was a temporary problem rather than a typical thing though, so it won’t stop us returning.

Room tip: Use the valet parking. It’s fairly priced (Auckland parking is expensive) and really efficient.
Date of stay: August 2024
Trip type: Travelled with family
Thank JJ73456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 28 August 2024

Kia Ora,

Thank you for taking the time to post your review following your stay at Hilton Auckland. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays.
Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind regards,
Scott Thomson
General Manager - Hilton Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2024

Have stayed here on a couple of occasions for work events over the years and everything has been great. Always enjoy a warm welcome from the door person!

The rooms are as you'd expect from a Hilton. And it's definitely worth upgrading to a room with a balcony during the summer months.

The hotel is close enough to the action (a few minutes walk to the Viaduct precinct), but far enough away so as to not be affected by noise etc.

Have had both the afternoon tea in the lounge and dined at Fish, and the food, service and views have been consistently lovely on all accounts.

Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cruiser64819564786
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 19 August 2024

Kia Ora,

Thank you for your review on TripAdvisor following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms and facilities.
Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2024

Went to the storm bar/Cafe, the view of the harbour was great but the service was minimal and the food was slow coming to the table with items included on the menu not on the plate.
Not what I would have expected from the Hilton. Sorry but can't recommend this venue for a weekend lunch.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank Getaway17691143863
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 19 August 2024

Kia Ora,

Thank you for bringing this issue to our attention. Please accept my sincere apology for the service provided during your visit for our Storm Afternoon Tea, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance.Your comments have been shared with our team to ensure we address these issues and improve our service.

We hope you will give us another opportunity to provide you with the exceptional experience you deserve.

Kind Regards,
Bellini Bar

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