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Getaway17691143863

Not Hilton Standard.

Review of Hilton Auckland
1.0 of 5 bubblesReviewed 10 Aug 2024
Went to the storm bar/Cafe, the view of the harbour was great but the service was minimal and the food was slow coming to the table with items included on the menu not on the plate.
Not what I would have expected from the Hilton. Sorry but can't recommend this venue for a weekend lunch.
Date of stay: August 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this review
Responded 18 Aug 2024
Kia Ora,

Thank you for bringing this issue to our attention. Please accept my sincere apology for the service provided during your visit for our Storm Afternoon Tea, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance.Your comments have been shared with our team to ensure we address these issues and improve our service.

We hope you will give us another opportunity to provide you with the exceptional experience you deserve.

Kind Regards,
Bellini Bar
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,280)
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Traveller rating
1,805
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78
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8 - 13 of 3,280 reviews
Reviewed 10 August 2024 via mobile

We spent 10 days in NZ and it was a lot of driving around in various hotels but this was our last night before going home and went out with a bang!

I used points only which sometimes changes the attitude of the desk but not here. They treated us terrifically from checkin to checkout.

The hotel is on a pier which was awesome. One thing is that the website says valet only but there was parking there that wasn’t valet. But they offloaded our wagonload of baggage with a smile and loaded it back up as well so I can’t complain.

We checked in on Friday night when they had champagne and opera night. We also had breakfast in the amazing restaurant on the 2nd door with an amazing view of the harbor.

The rooms were nice but backed up on a pool that ran right behind us and the view from there was really nice too. Minibar was overpriced for things that should be complimentary (soda and water) as well as alcohol. But that’s true of all hotels.

Great way to finish our trip, city center a block away with excellent restaurants and bars. I cannot recommend it enough!

Room tip: Nom valet parking is an option and don’t skip the amazing breakfast!
Date of stay: August 2024
Trip type: Travelled with family
Thank frodolives11954
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 19 August 2024

Kia Ora,

Thank you for your review on TripAdvisor following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our that our team made you feel welcomed and well taken care. We also appreciate your feedback regarding the minibar, and we'll take it into consideration.

Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2024

First of all the entire staff at the Hilton Auckland is exceptionally professional, and very nice! The hotel itself is located in the best location to get to and from the fairies and walk to and from key points like the sky tower, museums, and restaurants nearby. I hope to come back soon and I will definitely stay here again!

Fabiola Petersen.

Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Passport178802
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 14 August 2024

Kia Ora,

Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality.
Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2024 via mobile

My husband and I had an overnight staycation here for our 20th wedding anniversary and we enjoyed it. We loved our room which looked out onto the city and harbour. There was drizzly rain, so we weren’t able to relax on our balcony, but we were still able to take in the expansive views, which were especially beautiful at night, and we loved watching the ferries come and go.
We noticed the plush robes promised on the website were missing, but as it wasn’t a big deal for us, we didn’t see the need to bother the front desk. The bed was pretty comfortable. My husband got a good sleep, but the pillows weren’t great for me, so my night was fitful. We certainly couldn’t fault the heating. In fact, it got so warm, I had to turn the temperature down during the night!
The bathtub was also difficult to navigate as it was very slippery. I’d suggest management look into putting non-slip, non-abrasive tape along the bottom of the tubs as it would be very easy for someone to fall.
Our buffet breakfast the next morning was amazing. There was a great selection of food and drinks to choose from which made it well worth the money.
Overall, our visit to the Hilton was very pleasant and we’d definitely recommend it.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank TawnaNZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 24 July 2024

Kia Ora TawnaNZ,

Thank you for taking the time to post your review following your stay at Hilton Auckland. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays.
Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2024

A great hotel in the perfect location.
Check in was easy and even though we arrived early, we got a room. This was very much appreciated.
The room was amazing with a separate living area.

Breakfast is excellent with great staff.

Talofa to the valet guys, it is always great to see you and thanks for making us feel like we came home!

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wala69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 24 July 2024

Kia Ora,

Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms.
Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2024 via mobile

Very nice people and excellent service.
The room is clean and beautiful
There is a beautiful view of the lake from the room
The location is close to the ferry and shops and buss and train station.
The lobby is beautiful and comfort to sit to eat and enjoy.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank G S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 24 July 2024

Kia Ora,

Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms.
Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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