I gave such a low rating because the cleanliness and servicing of our room was far below what we would have expected in a Hilton or any accomodation in Nz.
We asked for our sheets to be changed during the service. That was all the house keepers did….Did not replenish any thing, took dirty towels away but did not replace them, did not replace the tea, or any amendment’s in the bathroom. Did not take our used cups or glasses away or replace with clean ect, ect. The room was very dirty I will post photos. I thought I smelled something off when I walked in, but saw spots on the carpet and thought the carpet was overdue for a clean. Had shower the drain smelt like a sewer. The shower gel was empty. The next day when I was putting my shoes on and my nose was closer to the floor, I got a big woff of something off, had a look around a found dried vomit beside the bed and under neath the beside cabinet. I will attach photos.

I must say all of the reception and door staff were lovely and I could it fault the exception service from them.

Hilton Auckland you need to train your house keeping staff, we paid well over $500 nzd a night, the expectation was a clean well appointed stay. The room was also very tied. And as a New Zealander I am extremely disappointed that I experienced this level of cleanliness in my own country and would not like a visitor to Nz to think that this is our standards. It is not.

Thanks to all the staff on our recent stay, whilst travelling to New Zealand.

We arrived in from Hong Kong, and were greeted with a warm welcome by reception - great room selected for us (305) with superb views, and the hotel was really well located. Ok, a bit of noise from the excursion terminal, but nothing major, and all the comings-and-goings made for a point of interest whilst relaxing on the balcony.

As an Honors member for so long, one kind of expects a really good standard, but this hotel had location, room size/quality and a great sized bar, on top of super staff.

Auckland is a great city, and given we had a hire car (note: a car park close by - Downtown CarPark), we could travel to Rotorua, Coromandel, and a drive not for the faint-hearted, to Bay of Islands. Plus, the ferry over to Waiheke (for some wine tasting and a visit to Onetangi).

All in all, a brill stay, and a super Hilton property

This is definitely one of Hilton's nicer hotels and gives the 5-star experience you would expect from them. The rooms are modern and spacious and the service upon arrival was friendly and welcoming. We did not eat at the restaurant as the location makes it an easy walk to downtown eats. However, I imagine the food would be amazing like everything else in the hotel. I would stay again if visiting Auckland.