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Colin W
Richmond, Virginia

Highly Recommend!

Review of Hilton Auckland
5.0 of 5 bubblesReviewed 10 May 2024
Okay; I know it's not cheap - not many things are in Aukland - but it is first class! Such a nice hotel and in an awesome location. It has everything you want/need. Staff are excellent and it has a bar and restaurant - and room service; which was quite lovely. W great place to stay when you are coming off a lengthy trans-Pacific flight. Beds are super comfy and make for a good nights sleep. Short walk to everything. Highly recommend.
Date of stay: April 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this review
Responded 12 May 2024
Kia Ora Colin,

Thank you for your review on Tripadvisor following your stay at Hilton Auckland.
We are very grateful for your kind words about our team and it is wonderful hearing you had such a memorable experience at the hotel.

Thank you again, and we hope to welcome you back in the near future.

Kind regards,
Scott Thomson
General Manager- Hilton Auckland
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,267)
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Reviewed 12 April 2024 via mobile

This is a basic Hilton so you will pay a lot for not many amenities. There is not even a little store with basic things you may want to buy. However, it is in a perfect location.
I think their website fails to mention that you can get a supper shuttle at the airport that will go to their hotel. It is reasonable and the hotel will arrange a super shuttle pick up.
You can get a small credit for not having housekeeping come in but you have to use it by the next day…something that really isn’t described and you have to ask about.

Room tip: Ask if a ship will be docked next to them
Date of stay: March 2024
Trip type: Travelled as a couple
Thank BayAreaCouple2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 15 April 2024

Kia Ora,

Thank you for your sharing your experience with us.
We appreciate the feedback; it is comments like these that help us improve future stays.

Thank you again, and we hope to welcome you again at Hilton Auckland.

Kind regards,
Scott Thomson
General Manager- Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024 via mobile

It has been so many years since we stayed at this hotel in Auckland. The balcony was very generous, the aircon was wonderfully cool, great water pressure, fluffy towels. I thought the bed could be a bit firmer. Some of the pillows were too soft for me. I still loved my stay and would be happy to visit again.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank foodieluvtravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 11 April 2024

Kia Ora,

Thank you for sharing your review with us!

We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays.

Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager- Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

I really liked this stay at the hotel mainly because we actually got to see the view from our harbour view room. (The first stay a few years ago our view was marred by cruise ship and all we saw was a view into cabins.) If you call the hotel before you book they can tell you if a ship is docked on the dates you are staying.
Apart from the great view and balcony, our rooms were stylish, spotless, with new marble bathrooms and an excellent little coffee machine. I especially like the way you can book interconnecting rooms and be guaranteed you’ll get them.

The location is excellent, the pool is pretty and the bar is inviting.
At breakfast I was a bit surprised to have to pay extra for barista coffee, but overall, a nice hotel.

Room tip: Go early for breakfast
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TheDoor_isopen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 10 April 2024

Kia Ora,

Thank you for taking the time to post your review on TripAdvisor following your stay at Hilton Auckland.
It was our pleasure having you stay with us, and we are delighted that you enjoyed the experience at our hotel.

Thank you again, and we hope to welcome you back in the near future at Hilton Auckland.

Kind regards,
Scott Thomson
General Manager- Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024 via mobile

The room was spacious, and the view at the Auckland harbour was the best thing of this hotel. The staff in this hotel was so attentive and have a prompt reply via the Hilton apps. Really appreciate for the great service and the in room dining was really delicious. The bathroom of the room was a bit dated but still a fabulous stay at Hilton Auckland :)

Date of stay: June 2023
Trip type: Travelled with friends
Thank Ryuen79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 8 April 2024

Kia Ora,

Thank you for your review on Tripadvisor following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed the room, the service and the in- room dining.

Thank you again and we hope to welcome you back to Hilton Auckland in the near future.

Kind Regards,
Scott Thomson
General Manager - Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2024 via mobile

I’ll start with the positives. It’s a great central location. Nice breakfast.
BUT. The rooms are dirty dusty and moldy. We had 3 rooms over 2 stays so can verify the lack of cleanliness.
The reception seems like robots. I checked in, walked to the elevators, forgot to ask a question, so went back - it was maybe 20 seconds. And she looked at me completely puzzled and asked if I was staying at the hotel. When asking where in the hotel a room is, they had no clue.
You pay more for an upgraded water view. But most of the time there is a cruise ship blocking the view and you end up looking directly into someone’s cabin,

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Steves_Rickshaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hotels, General Manager at Hilton Auckland, responded to this reviewResponded 15 April 2024

Kia Ora Steves,

We would like to extend our gratitude for sharing your feedback with us. It is through comments like yours that we are able to improve our service and provide a better experience for our guests.
It is wonderful reading that you enjoyed our unique location and our breakfast service.

We regret to hear that the cleanliness of our hotel did not meet your expectations during your stay and we apologize for any inconvenience caused. We are committed to providing the highest level of service and cleanliness to our guests, and saddened that we fell short in your case We take all feedback seriously and have taken immediate action to improve our services.

Steves, thank you again and we hope to welcome you back in the future.

Kind regards,
Scott Thomson
General Manager- Hilton Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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