If you intend cruising to New Zealand and Auckland is your starting point or port of disembarkation then this hotel is a must.The cruise ships dock virtually within a few minutes walk from the hotel.The rooms are functional and spotlessly clean and the staff very proffessional
Kia Ora,
Thank you for your review on TripAdvisor following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms.
Thank you again and we hope to welcome you back to Hilton Auckland in the near future.
Kind Regards,
Scott Thomson
General Manager - Hilton Auckland
We had a great time during our 6 day stay. We arrived a couple of hours early but reception staff were efficient and still got us into our room after a short wait.
Our room 732 was at the side of hotel. It had a lovely balcony which had partial views of the harbour. It did face apartments, which wasn’t a problem for us as we were sightseeing most of the time, but I can understand it could be disappointing. The advantage for us was that the position was quieter than bay view rooms as there were a number of cruise ships coming and going during our stay. Our room was clean and the bed really comfortable.
Continental breakfast was included in our stay. Full cooked breakfast had an additional cost for us, but continental had great choice and good quality we just stayed with that. Just a special recognition for Victor and Hoyoung. Victor was so welcoming and explained the breakfast arrangements clearly. Hoyoung provided good table service.
Our evening meal service in the Fish restaurant was slow, but when it arrived the food was good. I had fish and chips. The batter was nice and crispy. The positive was that without asking they apologised for the service and reduced our bill accordingly. The location is ideal for the ferries and downtown Auckland.
During our stay Angky on reception was very helpful. We had a lovely stay and felt nothing was too much trouble.
Kia Ora Sarah,
Thank you for sharing your wonderful experience with us. We truly appreciate your kind words and are delighted to hear that you enjoyed your stay at Hilton Auckland. We apologize for the delayed service in the Fish restaurant; however, we’re glad that the food quality met your expectations.
We also appreciate your kind words about Victor, Ho Young, and Angky. Our team strives to make every guest’s stay memorable and it’s heartwarming to know that you had a great stay.
Thank you again, Sarah, and we hope to welcome you back to Hilton Auckland in the near future.
Kind Regards,
Scott Thomson
General Manager - Hilton Auckland
This is what I call a “well managed “ hotel. By that I mean the manager trains his staff to not do anything over and above the reservation. We were coming off a 20 hour flight. We got to the hotel about 10:30 am. I had been communicating with the hotel by text message about this and asked them to have a room ready for us and possibly an upgrade. Always the same response. “ although not guaranteed we will do our best to accommodate you “ We get to check in and were told that because they were full last night no rooms are available. You’re telling me no rooms were cleaned before 10:30? Not everyone gets a late check out. AND. No upgrades. You’re telling me that EVERY upgraded room booked for more money than a standard room? NOT BLOODY LIKELY. So we go eat lunch and then sit until 1:30 and I text again. “How much longer? You’re telling me no rooms have been cleaned since 10:30? Within 10 minutes I get a response that OUR ROOM IS READY. Magical. AND we noticed there were many people that got their rooms before us. I’m sure we’ll never come back to Auckland but if we do we will not stay here. WELL DONE, MANAGER.
Kia Ora Darwin,
Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay.
We understand your frustration regarding the availability of rooms upon your arrival and the lack of acknowledgment of your Diamond status. Your feedback regarding the communication and room will be shared with our team to ensure improvements are made.
When you have a spare moment, please reach out to our front office team if you would like to discuss this with us further and we will try our best to make this situation right for you.
Kind Regards,
Scott Thomson
General Manager - Hilton Auckland
Am a diamond lifetime hilton traveler. Requested an upgrade if available but instead got the worde room in the hotel. One side is ocean view the other side looks into the rooms of condos next door and hears the noises from pool people. That is what my upgrade was. After the first night requested a move and received it. There was no recoginitjon of being a loyal hilton traveler. My sister ordered cheese fruit and champagne as a surprise fir my birthday. Never received it and arrived at 11 am. After dinner at 9 pm it was in the room. All.was sliced and the food was wasted. After she paid for it when i checked out they also tried to charge me.. disappointing. If i go back i will stay at the marriott close by. I have a low status but rheu treat loyal customers better than hilton. Made my trip to Aukland disappointing. Never get 2 beds. Narrow and short. Miserable to sleep in..
Kia Ora,
Thank you for taking the time to provide us with your feedback. We are sincerely sorry reading that your stay did not live up to Hilton’s high standards that you are used to and we apologize for the inconvenience caused, especially regarding the room and your birthday surprise. We take your feedback very seriously and we appreciate you reaching out to us.
When you have a spare moment please reach out to our management team at AKLLT_assistantmanager@hilton.com if you would like to discuss this with us further (and we will try our best to make this situation right for you).
Kind regards,
Scott Thomson
General Manager- Hilton Auckland
We stayed there 3 nights post back to back cruiaes. Three nights the perfect amount of time in Auckland. Easy Breakdown of the Positives vs Eh.
Positives:
1. Right there at Celebrity Cruise Dock. Once you get thru security and immigration, the hotel is to the right at end of Pier.
2. Very close to restaurants and tourist areas. Can walk to Auckland Tower and to Hope on Hop off Bus.
3 Very nice room/bathroom. Bed comfortable. Robes provided. Mainly quiet except when cruise ship arrives and departs.
4. Great view when there isn't a cruise ship. Usually, always a cruise ship.
5. Great balcony, enjoyed saying good bye to our ship.
6. Stored luggage upon check in and out.
7. Take the cabs they can get for you. If you go to main Street, you will get ripped off.
The ehs:
1. At the desk gives you a body and wine upon check and you know that you're going to be facing a cruise ship. If you take the other side you're just going to be facing a building.
2. It will be noisy with the cruise ship. Also, disconcerting to have a boat full of people and crew looking into your room. Very close
3. If you are with a cruise ship you will have to wait for your room for quite a while. There is a throng of people checking in. It was later in the day when we were able to get to our room. It was after 3:00. Don't plan on early check-ins. Getting your room to get in immediately suggests booking the night before and actually having it available.
4. We ordered room service, food eh.
Overall, the staff were pleasant. Location worked well for us.
Kia Ora,
Thank you for sharing your detailed feedback with us. We truly value your insights and appreciate your taking the time to highlight both the positives and areas for improvement during your stay with us.
We're delighted to hear that you enjoyed the convenience of our location and the proximity to restaurants and popular tourist spots. It is also great to know that you found our rooms comfortable and appreciated the amenities provided.
Regarding the noise from cruise ship activities, we understand your concerns and apologize for any disturbance this may have caused. We strive to minimize disruptions for our guests and will explore additional measures to address this issue effectively. We appreciate your feedback and once again, apologize for any inconvenience you experienced during your stay.
Your feedback has been taken on board and is being reviewed by our team. We hope to have the opportunity to make it right in the future.
Kind regards,
Scott Thomson
General Manager - Hilton Auckland
