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5 - 10 of 234 reviews
Reviewed 19 November 2022

A very dated hotel with very dated furniture, beds, bathrooms. We were in the annex our in the car park where there was no lift so had to carry two 30 kilo cases up some wooden stairs.
No safe in the room and the area wasn't the best with lots of signs mentioning to keep car valuables out of sight.
The bed was quite comfortable and the shower (standing in a bath) had hot water but due to staff shortages, the room wasn't cleaned and no fresh towels.
Not the hotel's fault but we were there on November 5th and fireworks went off all night!

Date of stay: November 2022
    • Location
    • Sleep Quality
    • Service
Thank Paul9Edwards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2022 via mobile

Wow, from pulling up to the Hotel and seeing the run down building to the interior musty cigarette smell and then the rude girl at the counter, we didn’t have high hopes.
This was confirmed when we had to call police as there was no answer from reception to assist with an incident occurring on site.
This was understandably out of the Hotel’s control but why is there no after hours service and also no sympathy given we had 1 hour sleep.
Mouldy ceilings, windows that are so broken they do not shut, and fearing for safety.
Would never recommend.

Date of stay: November 2022
Trip type: Travelled with friends
1  Thank rujg108
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2022

This is a good hotel, and it is any hotels choice to be pet friendly or not. It is not a hotel's choice to be on Trip Advisors list of pet friendly hotels when they are not pet friendly. It is also not OK for the person answering the hotels phone and taking a booking, not to know that the hotels policy is not to welcome pets.

Date of stay: August 2022
Thank VernT21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise King, General Manager at The Surrey Hotel, responded to this reviewResponded 10 August 2022

Hello VernT21 I am sorry that Pet Friendly was showing on Trip Advisor - I have now been and removed it. We were Pet Friendly however not all pet owners are responsible, as a result we are no longer able to welcome pets. Regards Denise

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Reviewed 30 December 2021

$150 for a very old grotty room was far too much. Yellowing walls, vintage aircon so loud you could not sleep with it on and the bathroom’s main feature was exploding particle board.
The place was almost empty, and no coffee or shop restaurant open.
Many of these faults could be forgiven if it was at a lower price point - I would say around $80 to $90.
On the plus side the bed was clean and comfortable and there was a TV.

Date of stay: December 2021
Trip type: Travelled solo
1  Thank Henrietta2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise King, General Manager at The Surrey Hotel, responded to this reviewResponded 6 January 2022

Hi Henrietta 2011, Thanks for your review.... not sure if you were even staying at the Surrey? Our bathrooms are tiled? It is really hard to try and rectify or even work out what room you could possibly have been in as you have chosen not to talk to any of the staff and keep your review anonymous? You are welcome to email me and discuss. Regards Denise

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Reviewed 19 June 2021

We had to stay here on the 15 June because of a cancelled flight by Air NZ - who put us in the Hotel for the night. Fortunately our room wasn't to bad although the screen on the shower was loose and we didn't use the shower. We arrived at 2.30 in the morning and were hungry having just come off a 3hr flight. Only food available was fizzy drink and chips - that was fine but the man on the desk keep saying how expensive it was.
The hall was had tarps on the floor and puddles of water - next day we woke to Concrete grinding in the room next door and the smoke alarm in there going off. Bellows of dusk and noise. Other people on our canceled flight saying their beds were damp and like hammocks.
The fire extinguisher in the hall way was two years out of date and there was leaks drip into the indoor pool form the roof above that had bits of wood propping up the skylights.
The ladies in the breakfast room next morning weren't friendly and weren't eager in serving or handing out the menu - couldn't be bothered attitude. We just asked for toast but weren't given an butter.

Date of stay: June 2021
    • Value
    • Location
    • Service
Thank Rachel1087
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise King, General Manager at The Surrey Hotel, responded to this reviewResponded 21 June 2021

Hi Rachel. Its difficult for everyone when a flight is disrupted and you cannot get to your destination. Late at night it can be difficult to find rooms for everyone and on this occasion we were advised that you would be checking out prior to 7.30am when the construction guys arrived. Obviously we knew we had construction happening in adjacent rooms. Our fire extinguishers are all checked on an annual basis for our building warrant of fitness and all things related to fire, exits, etc are checked on a monthly basis by an outside contractor and are documented. The reason for the construction is we are upgrading our rooms. Our beds are not like hammocks or damp, but I think you knew that too. Everyone else on the flight was very complementary and loved the hotel. I am sorry you had to stay here. Kind regards Denise King.

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