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watchfulone
Dallas, Texas

Great Room, food but some issues

4.0 of 5 bubblesReviewed 2 Jan 2025
Rooms are nicely appointed with very comfortable beds, quality free water, wonderful bath room with soaker tub and a shower with good amenities. From a room comfort perspective they had thought of everything. The one negative was the TV. They expect you to figure out how to access your own streaming services - ugh! Couldn’t get that to work mainly, I believe, because it required using Google Chromecast. Anyway, the room service menu would not load and basically we could get nothing done through the TV except watch a few channels with low quality content.

And the restaurant had a management and scheduling issue - who was our waiter? The food was very good though.
Date of stay: December 2024
Room Tip: Don’t go there if you are not part of a cruise. It will be very vercriwded
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Dave Oliveri, Other at Jw Marriott Auckland, responded to this review
Responded 3 weeks ago
Dear watchfulone,

Thank you for taking the time to review your stay with us at JW Marriott Auckland. We're delighted to hear that you enjoyed the comfort of our rooms, including the beds, water quality, and bathroom amenities. We apologize for the inconvenience you experienced with the TV and streaming services, as well as the room service menu. Rest assured, your comments and rating have been reviewed with our senior leadership team for further follow-up. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything else you would like to share, please do not hesitate to let us know.

Kind Regards,
Dave Oliveri
Director of Operations
JW Marriott Auckland
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (149)
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All reviews lovely view of the city pool and hot tub executive lounge pleasant stay coffee machine central business district duty manager lobby bar breakfast buffet is late check spacious room recommend this hotel new zealand walking distance titanium swagat gym
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Reviewed 21 December 2024

This is a fabulous hotel and is centrally located to many tourist attractions. Buffet breakfast is great but it shows us that there is no easy way to access he restaurant from the hotel lobby without physically going outside. Who wants to do that for a stroller or wheelchair when it’s cold, windy any/or rainy?

Given the gut renovation at this hotel I sincerely hope they will address this - easy to just install an electronic ramp like most places have in the US. This is why I ranked it 4 instead of 5 stars.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Christopher V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dave Oliveri, Other at Jw Marriott Auckland, responded to this reviewResponded 3 weeks ago

Dear GeneralShamu,

Thank you for taking the time to review your stay with us at JW Marriott Auckland. We're delighted to read that our location was convenient, making your stay even more enjoyable. Rest assured, your comments and feedback, especially regarding accessibility, have been reviewed with our leadership team for further follow-ups as we go through our renovation journey. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything else you would like to share, please do not hesitate to let us know.

Kind Regards,
Dave Oliveri
Director of Operations
JW Marriott Auckland

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Reviewed 21 December 2024 via mobile

Good central location next to the waterfront bars and restaurants. Excellent car valet service and helpful staff. Modern room with attractive furnishings. Didn’t try the breakfast but would definitely recommend this place from a central location point of view - walkable everywhere

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Sweetmangomania
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dave Oliveri, Other at Jw Marriott Auckland, responded to this reviewResponded 3 weeks ago

Dear Sweetmangomania,

Thank you for reviewing your stay experience with us at the JW Marriott Auckland. We are glad to hear that you had a lovely time here. Your compliments for our team have been acknowledged and we very much look forward to welcoming you back to JW Marriott Auckland in the near future.

Kind Regards,
Dave Oliveri
Director of Operations
JW Marriott Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2024

A hotel in transition that is far from ideal at the moment and has some fundamental flaws:

1. Check in: surprised that there is no lobby. The entire hotel is under construction and check in took place in an area that must typically be part of the loading bay. The front office desks are literally on wheels. A very uninviting first impression.
2. Amenities: there are none! Apart from your room and the breakfast restaurant, all other facilities are closed. No lobby to sit in, No executive lounge, No gym, No swimming pool nada. Staff, were cagey about when these renovations would finally be finished. They have been in progress for over a year and many deadlines have apparently been missed. Suggest you call the hotel and make sure the facilities you desire are open before you make a reservation. I must have missed the renovation fine print on the marriott website when making my booking.
3. Rooms: these are lovely and brand new. However, there was a tour group staying on my floor, having a lengthy conversation in the corridor. You could hear every word from within my room. I expected things to improve once they moved into their respective rooms, but no! One was able to continue listening to normal voice conversation in rooms on either side. The sound proofing is terrible and obviously not something that was considered as important during the current renovations. IMO a major flaw! Also, renovation noise starts early and continues throughout the day, every day. Bring earplugs.
4. Service: exceptionally good from most staff. I was truly impressed! But then the hotel kept missing my wake up calls and as a result I ran late for some meetings.
5. Breakfast: very nice restaurant ambience and great food, coffee and service. One of the highlights of the hotel. Breakfast items were varied, different and of high quality, which meant I ended up inviting business guests over several mornings.

Date of stay: December 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank L3400HYae
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenny Mykhailova, Other at Jw Marriott Auckland, responded to this reviewResponded 23 December 2024

Dear L3400HYae,

Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused by the ongoing renovations and the impact on your stay. We're pleased to hear that you enjoyed our breakfast and the service from our team. Please rest assured that your comments regarding the soundproofing and missed wake-up calls have been shared with our senior leadership team for further review as we continue with our renovations. We truly appreciate your feedback and ratings. Should your travels bring you back to Auckland, please feel free to reach out to me directly. My team and I look forward to welcoming you back to JW Mariott Auckland.

Warm Regards,
Yevgeniia Mykhailova
Executive Assistant
yevgeniia.mykhailova@jwmarriott.com

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Reviewed 12 December 2024

We stayed here using Marriott points since most of the other hotels in Auckland were full due to a concert at Eden Park, and I'm glad we did. The hotel was very central -- about halfway between the Sky Tower and the Ferry Building. We were given a very large room with a nice sitting area near the window (though we didn't have much of a view). The hotel is being renovated, but the construction didn't disturb us. I would consider staying here again if I am in Auckland again.

Date of stay: November 2024
Trip type: Travelled as a couple
1  Thank Frances G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dave Oliveri, Other at Jw Marriott Auckland, responded to this reviewResponded 3 weeks ago

Dear O6072FMfrancesg,

Thank you for reviewing your stay experience with us at the JW Marriott Auckland. I am thrilled to read that our location was at your convenience making your stay even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know.

Kind Regards,
Dave Oliveri
Director of Operations
JW Marriott Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2024

We stayed at the JW Marriott for two nights before boarding a scenic cruise around New Zealand. We were booked into this hotel as part of the cruise package and while we were concerned with previous reviews we accepted that while the hotel was being renovated that we would get a renovated room. The staff were very good and attentive while working though the hassles of the renovation, however the state of the renovation and lack of basic facilities during the renovation was concerning. The room while having been renovated was poorly finished to a standard you would expect in a cheap country motel. While the bed was comfortable the finishing and workmanship was poor. Another issue was that at reaching the hotel we were told that handling baggage was $15 per bag, even though our cruise package included all transfers including baggage handling. My wife has mobility issues and has trouble with the luggage. We have a contingency including luggage straps that we started to assemble and the staff came to our rescue and assisted at no charge. (We tipped the bell boy $20, all we had in NZD). It wasn't the cost, just the management approach which was disappointing. Reception was temporary due to the renovation and there was little seating in the reception area. The only alternative was up some stairs in the adjacent building. While this was inconvenient, the staff were very good in assisting us and calling us when our transfers arrived.
The meals in the restaurant currently used by the hotel were very good but the staff struggled to keep up with the number of patrons.
We normally wouldn't have booked this hotel due to past reviews and all we can say is that we are disappointed both with Scenic Tours for nominating this hotel, the level of room fit out and the poor planning and understanding of the hotel management.

Room tip: The rooms are not well insulated. Substantial noise from adjacent rooms
Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jeff R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dave Oliveri, Other at Jw Marriott Auckland, responded to this reviewResponded 11 December 2024

Dear Jeff R,

Thank you for sharing your feedback about your recent stay at JW Marriott Auckland. We’re delighted to hear that our staff were attentive and helpful, especially in assisting with your luggage and ensuring smooth transfers.

That said, we regret that certain aspects of your stay fell short of expectations, including the room finish, the temporary reception setup, and the limited facilities caused by the ongoing renovations. Please know that your feedback is valuable to us as we work through this renovation journey.

We sincerely apologize for any inconvenience this may have caused and deeply appreciate your patience and understanding during this transitional period. Once our renovations are complete, we would be delighted to welcome you back. Please feel free to reach out to me directly.

Kind Regards,
Dave Oliveri
Director of Operations
JW Marriott Auckland

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