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All reviews lava restaurant marina view room luxury room viaduct harbour beautiful hotel rain shower turn down service floor to ceiling windows nespresso machine wynyard quarter new zealand room service restaurants and bars room was large bed was very comfortable valet parking ferry terminal
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Reviewed 17 May 2014

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 15 May 2014

This modern hotel offers wonderful accommodation and service. The rooms, restaurants and breakfast areas and outside dining areas were all superb. As a season business traveller I am more critical than most people but there was nothing to criticise here - quite the reverse. I took a small suite or larger room with a marina view and it was rather special.

Room tip: Some of the courtyard rooms are bigger than the harbour facing views and possibly they are a bit quieter. There is a choice of size of the harbour view rooms and I am delighted I chose one of the better ones, and also one furthest way from the main entrance which enhanced the view even if it was not as convenient for the elevators which were still fairly close at hand. I was sorry to leave.
Date of stay: April 2014
  • Trip type: Travelled on business
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1  Thank Ivor T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 15 May 2014

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 22 May 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 May 2014

For an overnight stay to celebrate an anniversary with friends this was an exceptional visit. The service from the staff was exemplary, the upgraded room was luxurious, and the dinner and breakfast the next morning (with complimentary champagne and chocolates for Mothers' Day !) , all was terrific.

Date of stay: May 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Robin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan C, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 22 May 2014

Bonjour Robin C,

Thank you for your kind words & taking the time to share your Sofitel experience. We are truly delighted that you enjoyed your anniversary as well as Mothersday stay with us & your magnifique experience in Lava dining

Sofitel Auckland Viaduct Harbour strives to provide superior levels of personalised service to all guests; therefore your feedback is extremely valued & we thank you again for providing it.

We look forward to welcoming you back soon & trust that your next visit with us will be as pleasing as your previous stay.

Kindest regards,

Stefan Coetsee
Guest Relations Manager
Sofitel Auckland Viaduct Harbour

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