I've been to many spas, and was really looking forward to this experience. I set up things via email with the spa, and all seemed set. However, when I arrived, my appointment was running 20 minutes late. I was offered tea and water, but was never given my consultation, even after two people asked if I was new to the spa - so when I met with my therapist, we couldn't jump right into things. Changing room was clean, however they need one or two more larger stalls for changing, since the toilet stalls are kind of small and people walk in frequently. The gal that did my brow wax insisted on doing threading on them, even though I told her no, that I have problems with ingrowns. She did do wax on part and then to my surprise, started threading them. I politely asked her to please tweeze them, but she continued to thread, or feather, them. I asked again, and she finally reluctantly used the tweezers. I know in her opinion, threading is better, or easier, or quicker, but now I have two weeks of red bumps and pimples to deal with.
My biggest complaint about the spa was the staff that stand around everywhere, between clients, while they're changing, etc and talk. And not just whisper, but full on, loud conversations, giggling, and chatting while clients are trying to relax in their massage room or getting a foot rub. It was very annoying to have to listen to their chatter when all I wanted to do was relax and de-stress. It doesn't help that the walls are super thin (you can hear other therapists talking to their clients in the rooms next door) and they try to compensate by turning the music up louder. The treatments I had done were really nice, but I just didn't get the relaxation I was hoping for. Somehow, the who experience got a little more mixed up - while I was supposed to have a pedicure, they had me booked for a mani - and messed up times, so that I wasn't having my pedi in the nail boutique, but in the relaxation room which wasn't that comfortable. Other ladies around me were raving about their services. So I don't think it's all bad.
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