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LynB1
Auckland Central, New Zealand

Such a Beautiful Hotel

Review of So/ Auckland
5.0 of 5 bubblesReviewed 7 Jan 2025via mobile
A beautiful hotel with great friendly staff. Particular mention to Roy ( hope I have remembered his name right) at reception who even managed to upgrade us to a studio room when I mentioned we were celebrating our wedding anniversary.
We arrived early because I wanted to experience the Yakitori Sunday session at rooftop bar HiSo and that didn’t disappoint - fantastic views out over the harbour and very tasty nibbles cooked on the grill, not to mention the cocktails!
Once our room was ready we were escorted up - with our one carry on bag - shown around and given a recycled water bottle which we could keep as a souvenir. The room itself was lovely - a big comfortable bed, free standing bath tub and a sliding glass door to close off the walk in shower and the toilet. There was a free mini bar in the fridge with a few nibbles too, just to fill the gaps before dinner.
Dinner at Harbour Society was very good and the servers were pleasant - they may have been a bit understaffed though as we had to wait occasionally. The duck was excellent - don’t miss trying that. Breakfast was buffet style with eggs cooked on demand and delivered to the table - my husband really enjoyed his omelette.
And that was our stay - the only disappointing thing was that we were only there for one night, but we will be back!
Date of stay: December 2024
Trip type: Travelled as a couple
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Zac Lumsden, General Manager at So/ Auckland, responded to this review
Responded 4 weeks ago
Thanks for the amazing review, We’re so happy you chose us for your anniversary celebration. We’ll make sure Roy gets a big shout-out for the upgrade – he’ll be stoked

It’s great to hear you enjoyed HiSo’s rooftop vibes, the room, and our mini-bar treats. We’re glad you loved dinner at Harbour Society (and yes, the duck is a must). We appreciate your patience with the service, and we’ll work on getting that right.

We wish you could’ve stayed longer too, but we’ll be ready when you’re back

Cheers,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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19 - 24 of 435 reviews
Reviewed 6 January 2025

Date of stay: January 2025
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    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zac Lumsden, General Manager at So/ Auckland, responded to this reviewResponded 4 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 December 2024 via mobile

I’m a diamond member but booking through my work I didn’t get any points etc. but the hotel did recognise the Accor status and gave me a really awesome upgrade to a suite room and access to the lounge etc.

This is my 2nd time at this hotel and I really love it. It’s very clean, modern and the staff are friendly and attentive.

The lounge has a big space up the stairs also where you can sit outside which is nice when the weather is good.

The restaurant is my favourite for breakfast especially as even sitting alone you can really enjoy some spectacular views over Auckland harbour.

I enjoyed the freshly squeezed orange juice and the chef made a really great omelette.

I’d want to stay here again when going back to Auckland and recommend it to business travellers as well as couples and families.

Date of stay: December 2024
Trip type: Travelled on business
Thank conorg109
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zac Lumsden, General Manager at So/ Auckland, responded to this reviewResponded 4 weeks ago

Thank you so much for sharing your experience with us.

It’s wonderful to know this is your second time with us, and we’re thrilled to hear you are enjoying you time with us. I agree with you, the views from the restaurant are truly special, and we’re glad you had the chance to enjoy them, I also will sit in the restaurant in the mornings on the laptop as a very calming effect looking out across the harbour.

We look forward to welcoming you back whenever you're in Auckland, and we really appreciate your recommendation to both business travelers and leisure guests.

See you next time

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Reviewed 24 December 2024

Thanks for an excellent stay. Very nice hotel, with views of Waitemata Harbour. Check-in was quick thanks to Aditya who was very polite. Nice pool and spa. After a few hours at SO/ Auckland hotel I was very impressed and decided to extend my stay. Will stay here again the next time I'm in Auckland. Thanks again for a great stay. Aditya and his staff were incredibly welcoming and helpful throughout my stay. Look forward to staying at SO/ Auckland on my next trip to NZ.

Room tip: Enjoy breakfast with a view of the Waitemata Harbour from the hotel restaurant
Date of stay: September 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank YafApt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zac Lumsden, General Manager at So/ Auckland, responded to this reviewResponded 4 weeks ago

Thanks for the awesome review, We're stoked you loved your stay and the views of Waitemata Harbour. Aditya and the team will be thrilled to hear your kind words – they truly enjoy making our guests feel welcome.

Looking forward to having you back at SO/ Auckland next time you're in NZ

Cheers,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2024

The Harbour Society was delicious! Amazing food, I recommend the duck! And the service we got from Chiara was phenominal! She looked after us, made us feel welcome and comfortable. She made extrae sure our allegy needs were met so we had a stress free and wonderful meal.

Date of stay: December 2024
Trip type: Travelled as a couple
Thank Camper30150125857
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zac Lumsden, General Manager at So/ Auckland, responded to this reviewResponded 4 weeks ago

We’re so happy you enjoyed your meal at Harbour Society – and yes, the duck seems to be on a roll lately! It’s definitely a guest favorite.

Chiara will be thrilled to hear your kind words. She always goes the extra mile to make guests feel welcome and ensure all needs are met. We’re glad she helped make your dining experience stress-free and memorable.

We can’t wait to welcome you back soon

Best regards,

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Reviewed 20 December 2024

The service and food at the hotel's restaurant Harbour Society was amazing. Chiara took my coeliac disease very seriously and put great care into ensuring not only my food but our whole table was gluten free, the food came out delicious and we had a wonderful time. Highly recommend!

Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stay31071395584
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zac Lumsden, General Manager at So/ Auckland, responded to this reviewResponded 4 weeks ago

Thank you so much for your wonderful review We’re so glad to hear you had an amazing experience at Harbour Society. We take great care in ensuring all dietary requirements are met, and we’re thrilled everything was perfect for you.

We’re happy you had a fantastic time with us and look forward to welcoming you back soon

Best regards,

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