Dear RonLawrence,
Thank you for taking the time to share your feedback. We are delighted that you enjoyed your room with the balcony, the separate cooking/lounge area, and the convenience of being able to prepare your own meals. It’s also wonderful to hear that our staff could assist you with helpful recommendations.
We truly appreciate your comments regarding the need for refurbishment. We are actively working on improvements to enhance our guests' experiences, and your feedback about the mat between the reception and the lifts has been noted. We understand how that may have detracted from the overall experience, and we will address it as part of our ongoing efforts to maintain and upgrade the property.
We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!
Warm regards
Nishad Velappan
Front Office Manager