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Ron

Pleasant But Breakfast Experience Could be Better

4.0 of 5 bubblesReviewed 3 Jan 2025
Can't fault the room. While the room did not contain the 'wow' factor, it was clean, comfortable, quiet and everything was in working order. Hotel was walking distance to Britomart, Queen Street and Viaduct.
Breakfast experience on the other hand was underwhelming. Not a huge variety of food. Not a bad thing considering how understaffed the restaurant was each time we dined. Staff on duty did the best they could and did take a while to replenish items. Food, while edible, was only ok.

Overall, our 5 night stay was enjoyable. I would have given it 5 stars had the breakfast been at the same level as our room experience.
Date of stay: December 2024
Review collected in partnership with this hotel
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Dhruv Arora, Guest Services / Front Office at Nesuto Stadium Hotel and Apartments, responded to this review
Responded 4 weeks ago
Dear nzronster,
Thank you for your feedback. We're glad to hear that you enjoyed your room and found it comfortable and convenient. We truly appreciate your understanding regarding the breakfast service, and we apologize for the underwhelming experience you had. We’ll take your comments about the variety and replenishment into consideration as we continue to improve. We hope to have the opportunity to welcome you again and offer a better breakfast experience.
Kind Regards
Dhruv Arora
Hotel Manager
Nesuto Stadium
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 weeks ago via mobile

- No air conditioning in the bedrooms. 1 split system in the living area only. Asked reception for fans, they don't supply them.
- no clothes wash in room for washing machine.
- TV didn't work, and a staff member tried to fix it, who had zero customer service skills, they couldn't "fix it", so we ended up fixing ourselves
- staff not very friendly, seemed like they didn't want to be there.
- living room space, good size, we got the 2 bedroom apartment.
- bed in main bedroom was 2 singles, not the same height, just thrown together. Beds not very comfortable at all. This bed also had torn sheets on this bed.
- we also got parking in the carpark behind, which is fine, but the person at reception failed to tell us or explain that there was a bag drop off point, so getting the luggages from the carpark to the apartments was very difficult.
- the Cafe attached, which was called the "Nook". The staff were the worst I've ever encountered, rude, and no customer service skills at all!! The first time I went in for a takeaway coffee, they didn't seem impressed at all, after i ordered I was told to "just wait", so I waited, and waited, and waited, until another man came out and made the coffee, clearly he didn't want to be there, he was very unwelcoming and rude. The next day I thought I'd give them a second chance, but when I got there I was told "no coffee today". So don't waste your time, go up a few doors to the "yard" at the adina where you'll find very helpful staff who had fantastic customer service skills.

Date of stay: January 2025
Trip type: Travelled as a couple
Thank M S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhruv Arora, Guest Services / Front Office at Nesuto Stadium Hotel and Apartments, responded to this reviewResponded 4 weeks ago

Dear M S,
Thank you for sharing your feedback. I sincerely apologize for the issues you encountered during your stay. It’s clear that we did not meet your expectations, and I regret that the service and facilities fell short. I would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to me directly at dhruv.arora@nesuto.com.
Kind regards,
Dhruv Arora
Hotel Manager
Nesuto Stadium

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2025

I asked for a change of towels, they were rude over the phone and told me they only change the towels once every 4 days. I don't reutilize towels at home, yet I had no place to hang these and had to reutilize them, and the feet towel was all nasty. ... thrash would pile up because they only come every 4 days to clean.. I passed the feedback to the company I work for as it seems it is one of the "preferred hotels" I stayed here 2 weeks but hope to never stay here ever again.

On top of that I need an invoice for my stay since this was a business trip, no one answers the email or the phone, this is a real nightmare, I cannot submit a simple expense report because I cannot contact anyone there

Positive things: very clean.

Date of stay: December 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank advzn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhruv Arora, Guest Services / Front Office at Nesuto Stadium Hotel and Apartments, responded to this reviewResponded 4 weeks ago

Dear advzn,
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you faced during your stay and for not meeting your expectations. We understand your frustration regarding the towel exchange policy, the cleanliness of the towels, and the issues with trash collection. We also regret the lack of communication you experienced when trying to request your invoice, especially for a business trip.
Your comments are very important to us, and we are reviewing the situation to ensure improvements are made, particularly in customer service, housekeeping, and responsiveness to emails and calls. We also appreciate your positive mention of the cleanliness of the property, and we'll continue to maintain those standards.
We would like to resolve the issue regarding your invoice as quickly as possible. Please feel free to email me on dhruv.arora@nesuto.com and share your booking details, and we will prioritize sending the invoice to you immediately.
Again, we apologize for the inconvenience caused and appreciate your understanding as we work to improve our services.
Kind Regards
Dhruv Arora
Hotel Manager
Nesuto Stadium

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2025

The staff were friendly and helpful. The room was clean and comfortable with excellent amenities. The location was excellent for being able to walk to the conference at the Spark Arena. The car parking and the supermarket were both within easy walking distance as well.

Date of stay: October 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Helen A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhruv Arora, Guest Services / Front Office at Nesuto Stadium Hotel and Apartments, responded to this reviewResponded 4 weeks ago

Dear Helen A,

Thank you so much for your wonderful feedback! We're delighted to read that our location was perfect for your conference at Spark Arena and that you found our staff, amenities, and parking so convenient. It's great to know that everything you needed was within easy reach. We hope to welcome you back again soon for another comfortable and enjoyable stay!
Kind Regards
Dhruv Arora
Hotel Manager
Nesuto Stadium

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2025

When we go to Auckland we always stay here. It's clean friendly and convenient. It's just around the corner from Spark Arena a short walk to the Viaduct and Queens Street. We go up to Auckland a few times a year and we never stay anywhere else. Thanks so much for an another awesome stay

Date of stay: December 2024
Review collected in partnership with this hotel
Thank Bopchick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhruv Arora, Guest Services / Front Office at Nesuto Stadium Hotel and Apartments, responded to this reviewResponded 4 weeks ago

Dear Bopchick,
Thank you so much for your kind words! We're thrilled to hear that you consistently choose to stay with us during your trips to Auckland. It's fantastic to know that our location and the comfort of our accommodation make your visits even more enjoyable. We look forward to welcoming you again next time – we’re always here to make your stay as awesome as possible! Safe travels until then! 😊
Kind Regards
Dhruv Arora
Hotel Manager
Nesuto Stadium

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2025

Whilst the location is good, and the facilities are fine, there are not enough staff to do the job properly. Emails responding to an offer a late check out were not replied to, there was no notice that apartment rooms were only attended every 4 days, but there were not enough shampoo, soap or towels to last that long. Even at check in it was too busy to issue 2 cards for the room.

Staff are obviously under pressure and as such are not the friendliest I have encountered.

In 3 toilets in the foyer only one had paper, and the breakfast was worse than a staff canteen, with staff mentioning that it was getting worse and worse. A shame and if management do not grip it up then it will not be the place to stay

On the plus side, the apartment was very big and casting to the TV is a real bonus.

Date of stay: December 2024
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank A8755EGdavidp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhruv Arora, Guest Services / Front Office at Nesuto Stadium Hotel and Apartments, responded to this reviewResponded 4 weeks ago

Dear A8755EGdavidp,
Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered during your stay. We're glad to hear that you appreciated the size of the apartment and the casting feature, but we’re truly sorry that several aspects of your experience fell short of expectations.
We’re currently addressing staffing levels and communication which needs attention and we are working with our team to ensure timely responses and a better overall service. The issues you highlighted regarding the bathroom amenities, cleanliness schedule, and breakfast quality are certainly concerning, and we are working to rectify these to meet the high standards we aim for.
Your comments about the stress on our team are also appreciated. We’re actively focusing on providing better support for our staff so that they can deliver a more friendly and attentive experience for our guests.
Once again, thank you for your constructive feedback. We hope to have the opportunity to welcome you back in the future, with an experience that reflects the level of service we strive to provide.
Kind Regards
Dhruv Arora
Hotel Manager
Nesuto Stadium

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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