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All reviews amazing apartment full kitchen park view new world supermarket great location luxurious option soft opening phase the car parking situation apartment overlooked nespresso pods complimentary tea amazing views of the city sky tower style hotel small lobby washing machine and tumble dryer floor to ceiling windows
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Reviewed 5 weeks ago

We were delighted with the 2 bedroom unit and all staff friendly and attentive. We couldn’t get parking but there was always street parking available. Lovely spot opposite park and close to city. Thanks for a wonderful time

  • Stayed: October 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with Swiss-Belhotel International
Thank Georgina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmssvp, General Manager at Swiss-Belsuites Victoria Park, responded to this reviewResponded 4 weeks ago

Dear Georgina D,

Thank you for choosing to stay with us and sharing your feedback.

I am pleased to hear that you enjoyed your stay and had a wonderful time.

We look forward to welcoming you back to the hotel in the near future.

Kind regards
Oytun Cevik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2018

The location of the hotel is a close walk to the City Centre and its rooms are pleasant and spacious. However the hotel is let down by poor signage and access to the Reception area. Also parking is an issue for this hotel.

Room Tip: Ask for rooms which overlook Victoria Park.
  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Swiss-Belhotel International
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmssvp, General Manager at Swiss-Belsuites Victoria Park, responded to this reviewResponded 4 weeks ago

Dear Richard G,

Thank you for choosing to stay with us and sharing your feedback.

I am pleased to hear that you found the rooms pleasant, spacious and the location was handy. We certainly value your feedback in regards to the signage. While external signage on the side of the hotel is on, we are considering frontal signage to make it easier for our guests. In advance booking for car park is certainly recommended due to high demand in the vicinity.

We hope to welcome you back to the hotel in the near future.

Kind regards
Oytun Cevik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2018

Fantastic stay - plenty of room, clean tidy, comfortable, handy location in the city. Staff were amazing, even a random staff member in the elevator asked us how our stay had been and really came across as genuinely caring that our stay was good. Thank you.

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Swiss-Belhotel International
Thank 20amie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmssvp, General Manager at Swiss-Belsuites Victoria Park, responded to this reviewResponded 5 October 2018

Dear 20amie,

Thank you for your most positive feedback.

I am thrilled to hear that the team was amazing. I will certainly share your feedback with them.

So wonderful to hear that you found the room clean, tidy and comfortable as well.

We look forward to welcoming you back to the hotel in the near future.

Kind regards
Oytun Cevik
General Manager

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Reviewed 3 October 2018

Rooms were clean, serviced daily. Beds were comfortable. We had a two bedroom apartment. The quality of the servicing changed daily, with some days having a full sheet change, others just a made the beds. There was no consistency.

There was a full-size supermarket a quick walk from the hotel.

The kitchen had cutlery, plates, basic cooking equipment, but no starter packs of dishwasher tablets, al-foil or similar, even salt and pepper sachets. This meant purchasing essentials which are normally included in most other locations with a kitchen. There were two sachets of clothes washing powder in the laundry cupboard.

Car parking was a nightmare. There were no parking spots available from the hotel. You need to book these well before arriving, and even then there is only a handful of car spots. There was no obvious indication on the website of that. We parked in the surrounding streets and paid metered parking.

It wasn't a long walk into town, but there is quite a steep hill to walk up.

Would we stay there again, possibly, the car parking situation makes it hard, but the room itself was fine.

Room Tip: Best when you don't have a car to park.
  • Stayed: August 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank SydneyKylie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmssvp, General Manager at Swiss-Belsuites Victoria Park, responded to this reviewResponded 4 October 2018

Dear SydneyKylie,

Thank you for choosing to stay with us and taking time to review the hotel in regards to your recent stay.

I am pleased to hear that you found the rooms clean and comfortable. While I am sorry to hear about your disappointment in regards to couple of areas, it's worth to note that the bed linen is changed every second day. So if the booking is for 3 nights, there will be definitely a linen change on the second day. While the condition of the linen is checked daily, if the team finds the linen stained or requested to be changed by the guest on the 1st day, we certainly take initiative and replace those.
For the dishwasher, we offer powder instead tablet and there is also dish-washing liquid as an alternative. Instead of providing salt and pepper sachets, we have salt and pepper shakers located on the kitchen bench for guest use. We certainly value your comments about the foil which we will consider having them in the rooms in the future.
We do our utmost informing our guests in regards to the parking within the hotel on variety of booking platforms. Booking in advance is certainly beneficial due to high demand in the city and also approaching to busy summer season.

Once again, thank you for all your comments and we look forward to welcoming you back to the hotel in the near future.

Kind regards
Oytun Cevik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018

We booked a 2 bedroom Swiss Suite. It was incredibly spacious for the 5 of us with 2 bedrooms, 2 bathrooms, full kitchen, lounge, dining and balcony. The hotel has been well designed to make the most of the view with floor to ceiling windows on all sides. Victoria Park is a nice area, central yet relaxing. We enjoyed the suite so much that we ended up staying in for dinner and breakfast and hosting family. The team were super friendly and even extended us a late checkout of 2pm so we could watch the rugby. 10 out of 10. Thanks for a brilliant weekend!

Room Tip: Book a 2 bedroom suite and request a view of the Sky Tower
  • Stayed: September 2018, travelled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Swiss-Belhotel International
Thank JamesCKnQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmssvp, General Manager at Swiss-Belsuites Victoria Park, responded to this reviewResponded 2 October 2018

Dear JamesCKnQ,

Thank you for choosing to stay with us and sharing your wonderful review.

I am thrilled to hear that you enjoyed your stay and that we exceeded your expectations.

I will certainly share your feedback with my team to provide them with credit for their kind and friendly service which we strive to achieve at all times.

Hope you find time in the future to visit us again.

Kind regards
Oytun Cevik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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