My family and I hired a car from GO Rentals Auckland in Mar '09 and unfortunately we got into an accident. We had to pay NZD2,500 even though we weren't at fault because we did not reduce our excess. When we left NZ, we knew the chance of getting the money is is very slim as the other party did not have car insurance or even a proper address. Having said that, James from GO Rentals is persistent in helping us to get our money back and sent us email updates every few months. After more than a year and a half, they managed to track the other party down and bring him to tribunal. One fine morning, I received a cheerful call from James informing me that the court has ordered to insurance company to refund me my money as it proves that the accident was not my fault.
I am very happy with the outcome. But this is ALL credit to the dedication of GO Rentals staff as I even lost hope in getting the money back long time ago. I am very impress with their WORLD CLASS service and I truly recommend GO Rentals to anyone. Thank you James, you are the best!