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All reviews petite queen room great location rooms are small short stay across the road central location comfortable bed train station miss mauds walking distance ironing board stay there again public transport free wifi one night stay checking out the heart of the city
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Reviewed 11 April 2017

The pros:
*Carpark was under the hotel with lift access straight up the rooms- saves carting luggage all over town. Great value for money too.
*Bed was comfy.
*Room was very clean.
*Staff were efficient.
*Seems like a good spot- Taxi rank is literally on the doorstep. We literally just went to bed, once checking in and straight out to Rottnest Island the first thing the next day.
The cons:
*Pillows = worst ever. Very flat and uncomfortable (lucky it was a 1 night stay only).
*Bathroom is very awkward to navigate- there was a step up into it and the shower door and bathroom door didn't work, unless the bathroom door was shut. The shower itself was so very tiny.
*Aircon- positioned so it would blow right onto your head while sleeping. Lucky our room had opening windows, so we did this instead (early April stay).
*The room was tiny once 2 big luggage bags were put on the floor. The fridge in the room opens up into one of the beds- again making the space awkward.

  • Stayed: April 2017, travelled with family
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Review collected in partnership with this hotel
1  Thank SarahR2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett T, General Manager at Pensione Hotel Perth, responded to this reviewResponded 12 April 2017

Dear SarahR2013,

Thank you for taking the time to provide such a details review.

I am thrilled on the most part you had an enjoyable stay and found the staff efficient, the bed comfortable and the room clean.

On the other hand, I am sorry to hear that there were a number of other areas that could have been better. My friendly team would have been more than happy to assist with these and provided you with new pillows, moved you to another room or set the air conditioner to blow away from the bed. I apologise for any inconvenience caused and hope this did not detract from your overall experience too greatly.

If you are travelling to Perth in the future don’t hesitate to contact the hotel directly for Best Rates Guaranteed as we would love to welcome you back.

Warm Regards,

Brett Taylor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

It's a good no-nonsense budget hotel, well located and within walking distance to most shopping and halal food outlets. Very friendly counter staffs and a very clean environment.If you need to travel further out, there are always the FREE blue, yellow & red CAT buses plying around the CBD area.

  • Stayed: April 2017, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank LaohaoZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett T, General Manager at Pensione Hotel Perth, responded to this reviewResponded 12 April 2017

Dear LaohaoZ,

Thank you for your review.

We look forward to welcoming you back in the future.

Warm Regards,

Brett Taylor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

Great place, and friendly atmosphere. Beds are huge and rooms are spacious. Will definitely come again. This hotel seems to genuinely care about it's customers and it's always a pleasant experience when dealing with Pensione staff.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Shaun H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett T, General Manager at Pensione Hotel Perth, responded to this reviewResponded 12 April 2017

Dear Shaun H,

Thanks so much for writing your review.

I am so pleased you enjoyed the extra room our Premium rooms provide during your last stay. For a relatively small difference in price they are a great option for guests who like the additional space.

I am extremely lucky to have such a wonderful team and they really do genuinely care about ensuring all of our guests have an enjoyable stay and really appreciated your kind words.

We look forward to welcoming you back on your net trip to Perth.

Warm Regards,

Brett Taylor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

Very good location and service. The air conditioner got some problem on my second day and the manager helped to change another room in very quick action. The room is not big though but with everything you need. Many good restaurants are in walk distance and bus terminals are also near to the hotel.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Yating Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett T, General Manager at Pensione Hotel Perth, responded to this reviewResponded 12 April 2017

Dear Yating Z,

Thanks so much for reviewing our hotel.

I am so pleased you had an enjoyable stay and the team were able to provide great service particularly when changing you to another room quickly.

We hope we get to see you again in the future.

Warm Regards,

Brett Taylor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

I was expecting a lot from this stay based on recommendations and was disappointed. Rooms to small, blood stains on carpet, air conditioning unit poorly placed blowing air uncomfortably on you. No breakfast facilities so you had to go across the street and wait till the café opened. The best thing about it was the location.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank K2987JNmichaelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett T, General Manager at Pensione Hotel Perth, responded to this reviewResponded 12 April 2017

Dear K2987JNmichaelc,

Thanks so much for reviewing our hotel.

I am sorry to hear that your recent stay did not exceed your expectations as this is certainly not what we strive to achieve.

We would have welcomed the opportunity to address your concerns during your stay as I am sure a suitable solution could have been found. This may have included moving you to one of our larger Deluxe or Premium rooms or setting the direction of the vents on the air conditioner away from the bed.

Providing a high standard of cleanliness is something we take very seriously and we regularly receive positive feedback in relation to this. I was extremely concerned reading your feedback in relation to blood stains on the carpet and we investigated this immediately. While we did locate some small coffee marks on the carpet which we removed, we were unable to locate any blood stains. I would like to apologise that the cleanliness of your room on this occasion was not up to scratch and I have addressed this with our Housekeeping Manager to ensure this does not happen in the future.

As discussed with my Front Office Manager we would love to welcome you back in the future so you can experience the hotel in a more positive light and enjoy one of our large Deluxe or Premium rooms. Please do not hesitate to contact me directly and I will ensure you are well looked after.

Warm Regards,

Brett Taylor
General Manager

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