This must be our 5th stay at Aloft but it may be our last. When we first started staying at the hotel everything was wonderful, staff were well trained and customer focussed. However, standards have slipped and this needs addressing. From being deliberately misled by restaurant staff regarding reserved tables, to having our room forgotten and not made up, to adults at breakfast in pyjamas and bare feet. This is really below the expectation of the hotel and did not sit well with us. I have tried to contact the hotel directly to provide feedback prior to this forum but I seem unable to locate a local website.More
- Free Wifi
- Free parking