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Reviewed 7 October 2018 via mobile

We walked into the room and it smelt like a public bathroom- you know like cleaning chemicals masking the smell of waste. We had been driving for ages and the first person to go to the toilet found poo floating in the toilet the room was dirty; food stuck in the tiles, a dreadlock on the balcony, a bandaid stuck on the floor outside, loose hairs in the bathrooms/ floors/walls, a marijuana plant in the garden, I could honestly go on forever. We unpacked then we left and my parents went to the shops and myself and my little brother went to the pool, that was nice. We were doing a race and I sliced my toe, I got out of the water and put a bandaid on, I checked the steps and the tile was chipped?! Imagine if that was a small child that got injured!! When we addressed our concerns the staff member said they couldn’t do anything as we hadn’t complained straight away?? We pointed out food in the floor and she told us that the visible food was just a broken tile and we were informed that the room was old (which we were not). We just left and she said she could not refund us for the first night and it took a lot of fighting to get the refund. Horrible start to our Broome holiday!

Date of stay: September 2018
Trip type: Travelled with family
4  Thank Lily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BroomeTimeAccom, Manager at Broome Time Accommodation, responded to this reviewResponded 9 October 2018

HI Lily. Firstly thanks for leaving a review on Tripadvisor. Your allegations stated are false and defamatory. You arrived at Broome Time with no booking and asked for the cheapest room. We advised we have some cheap non refurbished rooms which you and hubby agreed to take at a very cheap price, again knowing full well it was non refurbished and cheap and clean. You came to reception several hours after check in stating there was grass on the floor of your room, IE from your own feet and shoes as evidence was next to your shoes which had been removed and sitting inside room. Yootory ur room allocated does not have a balcony so unsure why you are saying false claims of a dreadlock on a balcony. Now to the alleged drug plant your state is growing onsite, yet another false claim and a lie. Now to the broken tile poolside. The pool which has pavers surrounding the pool since it opened in 1983 and inspected weekly by local council does not have any broken pavers or chips. Perhaps if the children were supervised as instructed with signage on all entry points to the pool and within the compound and not racing (running) a trip and slip accident would not of occurred. The aroma within your room was cleaning products used mainly a chemical called Fresh and supplied by our local chemical supplier.

Thanks again for taking time out to write a review and we certainly hope you enjoyed the Kimberley's. We love Broome.

We also ask that you correct your review and state facts and not lies or false allegations. Your review has been forwarded to our legal team due to defamatory comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018 via mobile

The room was of a good standard & very clean & well presented. It’s definitely not 5 star but offers a welcoming, clean, comfortable stay for weary road travellers.
The staff were friendly, helpful & welcoming. I would stay here again in a heartbeat.

Date of stay: September 2018
Trip type: Travelled solo
Thank Anita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2018 via mobile

Kind hearted staffs like Tess, Warren, Joel, Nikon and Cody have contributed so much to my wonderful and most touching stay. I really appreciate them from the bottom of my heart, caring for me when I was recovering from heat exhaustion and dehydration!

Humanity needs more angels like these people!

God Bless All Of You!!!

Date of stay: August 2018
Trip type: Travelled on business
3  Thank A4698VJ_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BroomeTimeAccom, General Manager at Broome Time Accommodation, responded to this reviewResponded 23 October 2018

Thanks so much for your feedback. Your review and kind words have been passed to the staff.

Without great staff we cannot succeed.

We look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2018 via mobile

While the room was nice, we are so disappointed with the sneakiness of this business. They give you a ‘free’ breakfast but fail to explain that only the continental breakfast is free. The breakfast room has all the options available and no explaining of what is included and what is extra. At checkout we were then advised it’s an extra $15 per head for the full breakfast we ate when we were advised on booking it was free. Will never stay here again.

Date of stay: September 2018
Trip type: Travelled with family
1  Thank Dannii B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BroomeTimeAccom, General Manager at Broome Time Accommodation, responded to this reviewResponded 7 September 2018

Ms Best. You were explained on check in, during breakfast service by our cook and at check out. Yet despite you signing a docket to charge the additional breakfasts to your room, you argued the point and still left the premises without paying your bill. That is theft. Thieves are not welcome at Broome Time. The Continental Breakfast is included for all guests. The Hot Buffet is an additional cost.

Please make payment for the unpaid bill you left with paying for at your earliest.

Failure to do so may result in additional costs in seeking payment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

Excellent rooms with garden access and comfortable beds.
Came with continental breakfast.

Now for breakfast we upgraded to buffet breakfast $15p/person.
First piece of bread o got had mould on it and the next 5 pieces where either stale or just on mouldy.. staff member blamed earlier staff for not going through the food.
When we went to have bacon etc the staff member says i got fresh coming out then puts it on top of old bacon in baine marie. Instead of taking old out. She blamed others but she appeared to be only one on. When mentioned about the stales/mouldy i said not good for reviews. She shot out to reception then came back and said only pay for one.
This is still not good enough as that money they pay her should be used to check all items okay.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank Raymond M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BroomeTimeAccom, Public Relations Manager at Broome Time Accommodation, responded to this reviewResponded 7 September 2018

Thanks Raymond for your comments and feedback. Whilst we disagree with your keyboard warrior comments, sorry on behalf of our team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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