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All reviews irish pub murphy's bar secure parking roebuck bay town beach cable beach poolside room bottle shop business trip would stay here again an upgrade across the road close to town bus stop craig accommodation chinatown
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Reviewed 18 October 2018

This place was not to the standard of other Mercure hotels.It must be a battle for staff who are friendly and helpful. The hotel is advertised as 4 star on one page and 3.5 on another.But it is really 3 by comparison with other placesSorry because I hate doing negative reviews but it's just that the dining room was not open and the pub not that attractive. and the room not what I expectedHowever the staff were really nice

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank valjeanery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig K, General Manager at Mercure Broome, responded to this reviewResponded 22 October 2018

Dear valjeanery,

Thank you for taking the time to tell us about your recent stay at Mercure Broome and for your positive and constructive feedback of the team and the hotel.

Thank you again and we hope you enjoyed the overall time in Beautiful Broome.

Kind regards,

Craig Kelmar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2018 via mobile

Good location, close to bus stop. Staff very helpful & friendly. Walking distance to restaurants. Rooms comfortable, great pool. Tea & coffee facilities, room serviced daily. Quiet at night. Ocean view but no access to beach.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Bernadette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig K, General Manager at Mercure Broome, responded to this reviewResponded 17 October 2018

Dear Dernadette,

Thank you for taking the time to tell us about your recent stay at Mercure Broome and was a pleasure having you stay with us.

Thank you again and we hope we can welcome you back when next in Beautiful Broome.

Kind regards,

Craig Kelmar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2018 via mobile

Friendly & helpful staff made the stay very enjoyable. Enjoyed a good meal at hotel restaurant as well. Liked the secure parking as well which is always appreciated when driving a rental. Would definitely book again if go back to Broome

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank Oriano B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig K, General Manager at Mercure Broome, responded to this reviewResponded 17 October 2018

Dear Oriano B,

Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay and especially the friendliness and helpfulness of our team which i will share your kind words with them.

Thank you again and we hope we can welcome you back when next in Beautiful Broome.

Kind regards,

Craig Kelmar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

Enjoyable stay at this hotel.
secure parking, gates were a bit of a pain as you had to exit the vehicle to insert room key to activate- would be heaps better if it could be located where you could pull up and insert, minor problem though.
Staff at checkin/out were really great, efficient and friendly.
Room was nice, Bathroom tiles showed signs of hard water/ red dirt stains, could do with a cleanup, but the actual cleanliness was good.
quality bed and bedding.
Ate at the Irish pub twice and food was good.
Breakfast just OK, I would suggest al la carte options, breakfast buffets dont offer very good value in my opinion.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Valalii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig K, General Manager at Mercure Broome, responded to this reviewResponded 17 October 2018

Dear Valalii,

Thank you for taking the time to tell us about your recent stay at Mercure Broome and for your feedback all areas of the hotel which i will share with the team.

Thank you again and we hope we can welcome you back when next in Beautiful Broome.

Kind regards,

Craig Kelmar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

Broome is an expensive town so the Mercure does offer good value.

The buildings are old with expected wear and tear although there were many doors and windows around the accommodation areas that would look a million times better with a good scrub. The reception and restaurant areas were well maintained, this needs to be extended to the other areas. Our poolside room was comfortable and basic, however the outdoor area for our room needed a good clean, the windows were grimy and there was broken glass and cigarette butts in the garden area.

The housekeeping was a bit poor, two young European backpackers only appeared to make the bed and sweep the floor. The toilet was never cleaned, towels were not hung back up neatly, tissues not replenished and surfaces not tidied. Our curtains also needed hooking back up but this was never done. It was also very annoying to leave our room at 7.00am with a "please make up my room sign" only to return at 12pm to find it still not done.

The service at reception was good, however there only ever appeared to be one staff member on at a time and they were busy organising tours, checking guests in and out and dealing with other usual issues, having to wait all the time was annoying.

There are two large pools which were great and the location is good.

With improvements to cleaning and housekeeping and more reception staff this would be a reasonable choice for value accomomdation in Broome.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank jules-babe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig K, General Manager at Mercure Broome, responded to this reviewResponded 10 October 2018

Dear Jules-babe,

Thank you for taking the time to tell us about your recent stay at Mercure Broome and for your detailed response in areas that we can improve on which i will share with our team and follow up accordingly.

Thank you again and we hope we can welcome you back when next in Beautiful Broome.

Kind regards,

Craig Kelmar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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