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Reviewed 28 September 2017 via mobile

We enjoyed our one night stay and will visit sometime again to access all the facilities like the pool and gym etc. We had the deluxe king and it had views and the most comfortable bed. All staff we dealt with were kind and accommodating. Very satisfied with our experience and the enormous continental breakfast!!

Stayed: September 2017, travelled as a couple
Thank bianskii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownHotelsGM, General Manager at Crown Towers Melbourne, responded to this reviewResponded 5 October 2017

Dear Bianca S,

Thank you for your great review. I was delighted to read you enjoyed your short stay at Crown Towers Melbourne.

Your comments regarding your guest room including our comfortable Crown Hotels bed as well as our friendly staff are very much appreciated, and I will be sure to share with my team.

We hope to welcome you back again soon to experience all the facilities we have on offer.

Sincerely,

Shaun D’Cruz
Executive General Manager
Crown Hotels Melbourne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

Outstanding accommodation. The staff are always friendly. The roooms are exceptional. The beds are extremely comfortable. The view is beautiful as too is the bathroom. Fantastic location. Looking forward to staying there again.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Marina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017

My partner and I have stayed at crown towers a couple of times now. Everything is always incredible. Service is above and beyond, rooms are amazing and always cleaned perfectly and everything is always in great working order. Never had a problem. Being attached to the casino is great as there are so many restaurants to choose from and a lot to do however you are never aware of what is going on in the casino or anywhere for that matter. Everything is always very quiet so you can enjoy your stay!

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank jemmag469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

Very good rooms well appointed but tired. Needs to be renovated. Staff are helpful and tip top. Great central position. We have stayed there a few times and love the gym and pool. Food selection on room service is good and fast.

Stayed: September 2017, travelled as a couple
Thank Leo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownHotelsGM, General Manager at Crown Towers Melbourne, responded to this reviewResponded 26 September 2017

Dear Leo R,

Thank you for taking the time to share your review.

I was pleased to learn that your overall stay was enjoyable and the team were helpful and you found our central location convenient. It was disappointing to note your feedback regarding the condition of your guest room. We have a rigorous preventative maintenance programme at the hotel, and we would be keen to discuss your comments in further detail.

If you are amenable, the Hotel Duty Manager can be reached on +61 3 9292-8888 at your convenience.

We look forward to hearing from you.

Sincerely,

Shaun D’Cruz
Executive General Manager
Crown Hotels Melbourne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

We have been lucky to stay in many beautiful hotels. This is one of them. The bottom line is that Crown Towers is expensive but luxurious.
We stayed in a deluxe king (basic room). The little touches that make any five star hotel were there: bath tub, beautiful view, all the toiletries needed including toothpaste and toothbrush, a lovely walk in wardrobe area and beautiful interiors with a comfy bed and window seat.
The swimming pool area is beautiful (though coffee and tea from the pool desk should at least be free when paying so much for the room) and the gym is great. All very opulent.
Thank you.
A couple of negatives: they forgot to do our turn down service and at eight pm we had to call front desk and at least ask for our Koko Black chocolates! Staff, though, were very accommodating.
Second and final negative is that the bath tub is not 'deep soaking' as advertised. Though it is deep, the overflow drain is 1/3 of the way down the tub so you can't really fill it up!
Anyway, it is a lovely hotel and it was a pleasure to stay here.

Stayed: September 2017, travelled as a couple
2  Thank SherylandChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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