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Reviews (1,095)
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Reviewed 8 June 2018

Check-in was really quick and well organised, large and very comfortable room, with seperate TV area, large, easy acsessable bathroom. Three night stay was very enjoyable. Check-out as per Check-in. Only let down was the slow service in the bar, not good especially when only 6-7 people there.

Stayed: May 2018
Thank glarsen81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoFO, Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 4 weeks ago

Dear glarsen81

Thank you for your lovely review, it is nice to see you enjoyed your stay with us in gorgeous South Yarra. I am sorry that the bar service slipped on this occasion, your feedback has definitely been taken on board as we look at improving the Bar area along with the service that goes with it.

Kind regards,
Luke Gibbs
Operations Manager
The Como Melbourne - MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018

For the price that we paid in this location for a hotel of this high standard, it represented great value.
Right from the first minute, the service was first class and all the staff that we encountered were very helpful and friendly. Our room was spacious with every convenience (except a m/w which is not unusual in 5 star hotels). Breakfast was good and South Yarra proved to be an interesting alternative to our usual cbd stay.

Also the whole atmosphere of the place was one of luxury and understated elegance which made us feel good every time we came and went.

We would definitely recommend and would not hesitate to stay here again.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Lexus51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoFO, Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 4 June 2018

Dear Lexus51

Thank you for your lovely review, it is absolute pleasure to be able to share such lovely feedback with the team.


Kind regards,
Luke Gibbs
Operations Manager
The Como Melbourne - MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018

I stayed here for one night on a business trip. Check in was efficient and easy. The room was spotlessly clean and very comfortable. I only stayed for one night but the room would have been comfortable for a longer stay. There was a lovely little rubber duck in the bathroom (which my cat now has!) which was a nice touch. Breakfast was tasty but service was very slow which is why I have knocked one star off - some of my colleagues were unable to eat their breakfast before the conference started due to the time it took dishes to come out. The conference facilities were great. Amazing location, beautiful walk along the river back into the CBD. I would definitely stay here again both on business and for a little break.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Service
Thank Nixxypies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoFO, Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 4 June 2018

Dear Nixxypies

thank you for your lovely review and feedback about Breakfast, I appreciate your honesty regarding this. I am very sorry to hear some of your colleagues were running behind because of the breakfast, Whilst I cannot turn back the clock on this experience I am thankful for the opportunity in which you allow us to improve

Kind regards,
Luke Gibbs
Operations Manager
The Como Melbourne - MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

Really enjoyed our stay here. The staff were all friendly and our room was nice and big with an outdoor garden. Hotel was very quiet and facilities were great. We did find the bed a bit firm, but overall we had a great stay

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank LeezS2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoFO, Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 31 May 2018

Dear LeezS2

Thank you for your awesome review. It is always a pleasure to be able to share such lovely feedback with the team.

Kind regards,
Luke Gibbs
Operations Manager
The Como Melbourne - MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018 via mobile

My second time. Beautiful modern decorated suite room . Very comfy rooms with all the modern essentials. Service is attentive and prompt . The location on buzzy shopping Chapel St is close to the river, and botanical garden and if up to it, one can walk (45min) to the CBD .

Stayed: May 2018, travelled on business
Thank Voyager26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoFO, Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 26 May 2018

Dear Voyager26

Thank you for your lovely review. We loved having you stay with us. I agree, there is not much else like the buzz of South Yarra and Chapel St. I look forward to being able to welcome you back again

Kind regards,
Luke Gibbs
Operations Manager
The Como Melbourne - MGallery by Sofitel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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