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732
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84
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All reviews the cocoon great location soul cafe two double beds david jones central location bourke st mall the heart of the city a bit tired valet parking buffet breakfast your doorstep room was spacious street noise tram stop public transport buskers
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Reviewed 1 March 2016

Really nice hotel, but more than what I needed. The troubles of booking through a travel agent... could have spent a lot less somewhere else. But overall this was a very nice hotel. I just wish I stayed in Melbourne longer. Best city :)

Date of stay: March 2015
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank jaybishh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 7 March 2016

Dear Jay B,
Really appreciate your feedback after your stay with us recently.
We look forward to welcoming you back in the future.
Sincerely,
Alex Mihardja
Operational Project Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2016

The location couldn't be better. Nice and close to the Bourke Street Mall, you can get anywhere in Melbourne from here. The rooms are good, what you'd expect for the price.
But the staff are amazing, and that is why I come back. They are knowledgeable, friendly, helpful and they honestly seem to care

Date of stay: August 2015
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank Talea26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 29 February 2016

Dear Talea26,
Thank you for your review and indeed for your loyal patronage.
I am delighted to hear that you thoroughly enjoyed staying at The Swanston Hotel Melbourne Grand Mercure and positively highlighting the hotel staff and our location.
We look forward to your next visit.
Sincerely,
Alex MIhardja
Operational Project Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2016

An average hotel with slightly run down rooms. However the location in the heart of CBD makes up for it all. Close to shopping, the trams and restaurants. Across the road from China town. I wasn't too impressed with the breakfast.

Date of stay: February 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Santhosh74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 29 February 2016

Dear Santhosh74,
Thank you for your review.
I'm sorry we did not step up to meet your expectations on your recent visit.
Very pleased to read that you enjoyed the convenient location.
Sincerely,
Alex Mihardja
Operational Project Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2016

There is a block away and across the street a huge electronic advertising display that flashes all night. My 8th floor room had no effective light obscuring curtains, and it makes it very hard to sleep.

Mercure, please, put some decent curtains on the rooms that face this.

My poor rating for "sleep quality" concerns this issue only, otherwise the hotel is excellent.

Date of stay: February 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 29 February 2016

Dear John C,
Thank you for your recent patronage.
I am sorry that we couldn't provide you with a hassle-free and comfortable stay.
We hope that we can still look forward to welcoming you back in the future.
Sincerely,
Alex Mihardja
Operational Project Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2016

Share the same block as Mercure Welcome and is connected to that hotel. The Swanston is however the best choice. Not as worn down as the Welcome. The location (of both hotels) is superb with walking distance to everything you want to see in CBD Melbourne.

Date of stay: January 2016
Trip type: Travelled as a couple
1  Thank aka130813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 26 February 2016

Dear aka130813,
Thank you for providing a review. Very happy to know that you've been to both of our properties and no doubt that other travellers will benefit from this information.
We look forward to welcoming you back in the near future.
Sincerely,
Alex Mihardja
Operational Project Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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