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All reviews tram stop great location apartment hotel serviced apartment david jones high floor free wifi small kitchen central location would definitely stay here again brick wall one bedroom apartment living area stayed for nights staff at reception free tram room was spacious
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Reviewed 12 November 2018

The suite had everything we required for our recent stay, and the housekeeping was superb, the suite was modern and well equipped. The service from all the staff was excellent, they were friendly and helpful at all times. The only downside was the traffic/roadworks noise during the night as the windows were not heavily glazed

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkH9903, Manager at Citadines on Bourke Melbourne, responded to this reviewResponded 13 November 2018

Hi Karen W,

I'm so pleased to see that you enjoyed your stay with us at Citadines but is disappointing that your were disturbed by noise from outside. I can assure you, and all our guests, that all rooms at Citadines are fully double glazed but the downside of our fabulous location is that there are times when even double glazing is not enough to stop all the noises of a busy city. On your next visit, you might consider the Executive Levels on higher floors, or please do feel free to request a quiet room.

Karen W, before your next stay you might consider signing up to our Online Membership, which will not only ensure that you get the best possible rate, but you'll also benefit from special discount offers throughout the year, for any of our Ascott properties worldwide.

Thanks for staying with us once again.


Kind regards


Mark H
Assistant Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2018

I have stayed at the Citadines a few times now. The apartments are always clean and comfortable. The reception staff are always very personable and nothing is too much trouble. We had a wonderful view from our 24th floor apartment and could not hear any City noise.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Joan T C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkH9903, Manager at Citadines on Bourke Melbourne, responded to this reviewResponded 12 November 2018

Dear Joan T C

Thank you so much for your continued support of Citadines. We greatly appreciate the loyalty of our return guests and I'm so pleased to see that you enjoyed your stay once again. The view from the 24th floor is indeed fantastic, especially the lights of the city in the evening.

Thanks for staying with us and we look forward to seeing you again in the near future.


Kind regards


Mark H
Assistant Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2018

After looking for a last minute, reasonably priced overnight stay in Melbourne, came cross Citadines.Very impressed with the overall experience.Location was excellent, right in the heart of the city.The staff were friendly and courteous, the room was big and clean with a comfortable bed.Will certainly use this place in the future.Recommended

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Andy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkH9903, Manager at Citadines on Bourke Melbourne, responded to this reviewResponded 31 October 2018

Dear Andy Z

We're so glad that you found our property and thanks for sharing your recommendation with others on TripAdvisor. Now that you know we're hear, we hope we will see you when your next in Melbourne.


Kind regards


Mark H
Assistant Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2018

Stayed 3 nights with my family and we love the location and the staff are very friendly. Service was excellent, place was clean and amenities are amazing. We did not have issues with check in and chexk out. Would love to stay here again!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sheryllanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkH9903, Manager at Citadines on Bourke Melbourne, responded to this reviewResponded 30 October 2018

Hi sheryllanne,

Thank you so much for sharing your feedback on your stay on TripAdvisor, and we're glad that you had such an enjoyable time with us. Before your next visit, you might want to sign up as one of our Online members to ensure you get the best possible rate. We're looking forward to seeing you again soon.


Kin regards



Mark H
Assistant Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2018

We have just returned from a weekend at Citadines on Bourke and were most impressed with everything. We arrived at about 8:30am and knew that our room was not likely to be ready but they were able to get us into our room which was fantastic. The front desk staff were always friendly and spoke to you everything time you went by. The room itself was great, room 2304 (23rd floor) and boasted amazing views and had everything you need for a short stay. Two bedrooms, one with an ensuite and a second bathroom was across the hall from the 2nd bedroom. Facilities such as a pool, gym and sauna are an added bonus which was nice for us to use after plenty of shopping.

Would definitely stay here again and as I am a travel agent I will be recommending to my clients, family and friends for their next Melbourne trip.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank CHCCHICK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkH9903, Manager at Citadines on Bourke Melbourne, responded to this reviewResponded 23 October 2018

Dear CHCCHICK,

Thank you so much for sharing your thoughts about your stay on TripAdvisor. It's great to see that you were so impressed with our property and service, which is always a rewarding thing for us to hear. As a Travel Agent, you are no doubt on top of the best rates, but joining our Online Membership will provide you with other special offers and discounts throughout the year. There's also an exciting upgrade to the program just around the corner!

Thanks for staying with us at Citadines and we can't wait to see you back soon.


Kind regards


Mark H
Assistant Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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