We stayed here to celebrate a special occasion, we were so pleased by the excellent service that made our stay extra special! The room has great space and excellent view. Only comment is, I hope they provide toothpaste/toothbrush as what would you expect in a high rating hotel. Not a big issue though!
Dear Jansenkarl,
Thank you for your excellent review. I was delighted to read that you found your stay at Crown Metropol such a positive experience. On your visit, please contact Guest Services should you require a dental kit.
I hope to have the opportunity to welcome you back again soon.
Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne
We stayed here for one night celebrating Father's Day using our membership. Very convenient location, close to everything. Our kids love the pool and we had the great time. Beds are comfortable and we had a free parking being a member. We will definitely staying here again.
Dear ashcherry n,
Thank you for your excellent review. I was delighted to read that you found your stay at Crown Metropol such a positive experience.
We hope to welcome back again soon.
Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne
Terrible stay arrived with family and baby at 11pm room not ready. Terrible view was facing a car park. Ordered food in room and got no cutlery and got cutlery 1/2 hour later food cold. Furthermore ordered food in the breakfast area and they got my order wrong yet again and worse of all no cot offered for my 3 month old baby when I heard other people got offered cots proactively, so not happy never staying there again.
Dear cir023,
Firstly, I would like to offer my sincere apologies for the service you received while visiting the hotel. This is by no means the standard, and I will ensure your feedback is shared with the team.
I would appreciate the opportunity to discuss your stay in further detail. If you have the time, please contact our Hotel Duty Manager on +61 3 9292 8328.
Once again, thank you for your review and I do hope to have the opportunity to welcome you back again for a more positive stay in the near future.
Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne
Room was great, the check-in process was a breeze. The only problem was there were no dental kits in the bathroom. I would expect a little more for a 5 star hotel. When I called the front desk to request for 2. They sent up only 1. When I called and notified them of their mistake they didn’t bother acknowledging it.
Dear 503naveedz,
Thank you for taking the time to share your feedback.
I was naturally disappointed to learn your recent stay did not meet your expectations. I would also like to offer my sincere apologies for the shortfalls in service relating to your dental kits.
I appreciate your feedback and I have shared your comments with the relevant department managers.
Once again, thank you for your review and I do hope to have the opportunity to welcome you back again for a more positive stay in the near future.
Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne
I have previous experience staying in Crown prom @ Perth, thus I might set a higher standard for Crown Metropol @ Melbourne. Was totally disappointed with the check in, valet, I would say the total experience for 4D3N.
Staffs and valet, not friendly, not approachable, not customer oriented. There was one day I brought my toddler out for toys shopping, came back to the valet where it was windy and I had trouble bringing out my kid and carrying the loots...my things were everywhere. Guess what, the valet staffs outside were happily chatting away until I had to walk over and asked for some help.
Check in staff wasn't helpful neither friendly when we asked her about the solutions on parking as it was the first time there.
I can't say they are rude but neither they are polite.
I wouldn't recommend Crown Melbourne but Crown Perth was worth paying for!
Dear kclp136,
Naturally, I was concerned to learn of the shortfalls which occurred during your stay and apologise that your experience fell below expectations. We aim to provide our guests with an outstanding level of service, and it's obvious we have not delivered on this occasion. I am unsure if you spoke to a manager during your visit; however, we would appreciate the opportunity to discuss your stay in more detail. If you have the time, please contact our Hotel Duty Manager on +61 3 9292 8328.
Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne
