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“Service not as great as the food. 2nd visit and 2nd review.”
Review of Drumplings

Drumplings
Ranked #1,101 of 4,579 Restaurants in Melbourne
Price range: US$5 - US$11
More restaurant details
Restaurant details
Neighbourhood: Central Business District
Description: We are a unique modern dumpling diner that offers a global twist on a traditional classic. Think Cheeseburger, Mac & Cheese, Beef Rendang, Truffle Mushroom and Chili Con Carne, hand wrapped into a traditional dumpling. We are a destination of exciting new adventures and discoveries. In addition to the global menu, we also offer classic Chinese favourites such as the Xiao Long Bao, Prawn & Ginger dumplings and Gua Baos including Char Sui Pork and Smokey Szechuan Chicken - paying homage and respecting the art and history of dumplings. Using locally produced and sustainably sourced ingredients of the highest quality, Drumplings delivers something entirely new to the Melbourne food scene – an unforgettable taste sensation never before experienced.
Reviewed 24 July 2018

This is my second review and despite giving Drumplings almost 5 stars based on a recent lunchtime visit this time I was coming for dinner.

We arrived at 6pm and with only a handful of other folks in the restaurant we had to ask for the staff to clean our table, then wait for menus, then ask for someone to take a drink order, then a second round of drinks then to clear our table of the empty plates etc.

The dumplings were of the usual exceptional standard but even with a full crew of front of house staff the service was either non-existent or amateurish (always let diners know what the dish is you're placing on the table).

I really do hope the management take note of this as there are a multitude of choices in central Melbourne for dumplings and the "funky" factor of Drumplings won't make up for a lack of service.

    • Value
    • Service
    • Food
Thank Pauly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deon S, Manager at Drumplings, responded to this reviewResponded 27 July 2018

Hi Pauly,
Happy Friday.
Thank you for the detailed review - much appreciated.
As you are most likely aware, we are not a fine dining restaurant and simply a Dumpling Diner. We like an easy cool environment.
In saying that, the above and as you have noted, is not acceptable nor is it professional.
We have taken you points on board and are & will continue to improve this 4 month old kid...
Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (28)
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16 - 20 of 28 reviews

Reviewed 18 July 2018 via mobile

Outstanding Gluten free Dumplings ....great atmosphere and upbeat service, complementary green tea and take away available!!

Thank Departure788674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deon S, Manager at Drumplings, responded to this reviewResponded 20 July 2018

HappyFridays. Oh wow we are so happy to see & hear this about the GF Dumplings - they are rare & hard to find right, so that makes us smile. Have a great day....! Thanks & see you again soon...!

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Reviewed 13 July 2018 via mobile

After a long stroll trying to find a good spot to eat we decided to pop in and didn’t regret it at all. We got dumpling soups, edamame and complimentary jasmine tea. Our meal turned out to be quite cheap and filling. The staff was very lovely and accommodating :-)) Definitely will come back next time i’m in melbourne. keep up the good work

Thank Maria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deon S, Manager at Drumplings, responded to this reviewResponded 17 July 2018

Hey Maria.
Oh shopping strolling and Drumplings, what a combo.
Glad you stalled past and loved us - see you next time you are in Melbourne town....!!!

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Reviewed 10 July 2018

Mulled wine plus apple crumble dumplings are all you really need in winter. They have other items on the menu too, I guess.

    • Value
    • Service
    • Food
Thank Adam V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deon S, Manager at Drumplings, responded to this reviewResponded 17 July 2018

Hey Adam. We love winter with Dumplings&Mulled. What a combo right.
Sweet and see you again soon...!!!

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Reviewed 9 July 2018

Really enjoyed the "special chips"pork crackling. The desert spring rolls,pineapple and ginger...delicious.Staff very nice and service quick even though busy.

    • Value
    • Service
    • Food
Thank caroCairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deon S, Manager at Drumplings, responded to this reviewResponded 17 July 2018

Hey caroCairns. Happy Days after reading that review.
Brilliant and thank you.....!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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