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All reviews bathroom downstairs great location balcony room mezzanine floor mona ferry fish frenzy split level washing machine and dryer salamanca place salamanca markets small balcony restaurants and bars living area guest lounge second bedroom down stairs a great place to stay
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Reviewed 31 January 2017

Great location by the pier, easy access to information, restaurants, and Salamanca market. Windows looking out to water is great. Some noise from people drinking in the bar downstairs at night. Overall a great stay.

Room Tip: Spacious and good for family travelers. Great location.
  • Stayed: January 2017, travelled with family
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Review collected in partnership with this hotel
Thank lulazyalice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2017

If you're just staying overnight it's a great spot. We stayed for several nights and were slightly appalled by the management. The bathroom was not properly cleaned when we arrived and the towels are not hospitality clean. There were expired goods in the fridge and the FOH staff were very unhelpful. We paid $315 per night for a $200 per night experience. If you are looking for a longer stay - look elsewhere.

  • Stayed: January 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank gerards51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc G, Front Office Manager at Somerset on the Pier Hobart, responded to this reviewResponded 3 February 2017

Dear Gerards,

Please accept our apologise for the lack of service you received during your time with us in Hobart. I would like to apologies that you found the housekeeping to a lesser standard than expected. This is certainly not the standard we expect from the team and I will certainly pass the feedback to our Housekeeping Executive for further staff development and training.

I hope you will reconsider us for your next visit to Hobart giving us the opportunity to raise your stay experience.
Kind Regards, James - Assistant Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2017

rooms were brilliant due to being right on the pier with terrific water views
room was fantastic with room being quite roomy for a family
parking not good due to pier location and not enough information as to where you could park
staff excellent
attractions close for what we were after

  • Stayed: January 2017, travelled with family
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Review collected in partnership with this hotel
Thank jwootten1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon R, Marketing Executive at Somerset on the Pier Hobart, responded to this reviewResponded 1 February 2017

Dear jwootten1951,

Thank you for your review. It certainly sounds like you were able to make the most of our unique location. I’m sorry that you had trouble locating the car park close to Somerset on the Pier. On future stays with us, please do not hesitate to contact our friendly Guest Service Team as they will be more than happy to assist you with directions and finding somewhere suitable to park your vehicle.

Nevertheless, it appears you had a fantastic time in Hobart overall. I hope we will have the pleasure of one day welcoming you back again.

Kind regards,
Shannon R
Marketing Executive
Somerset on the Pier Hobart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2017

Tissue paper thin walls in the 2 bedroom apartment we stayed in, could hear next door use the bathroom and walk around. Truck backing up with reverse signal on at 3 am every morning. Over priced for what it is - a small boxy room with loft sleeping quarters that needs cleaning and TLC.

  • Stayed: January 2017, travelled with family
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Review collected in partnership with this hotel
1  Thank ggh969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc G, Front Office Manager at Somerset on the Pier Hobart, responded to this reviewResponded 29 January 2017

Dear ggh969,

I am sorry to hear you had been disturbed throughout your stay and it was not as quiet as expected. Being such a bustling area in Hobart to do on occasion have some overly excited guests enjoying their holiday. I have also re spoken to the trucking company further your complaint to reception, they are usually polite and turn the reversing signal off in the early hours to avoid disturbance.

I also apologise you found the apartment to be small, at 52 Sqm we usually find guests boasting about the size of the apartment due to most entry level rooms in Hobart being around 25 Sqm. You may in future consider a Family apartment with a total of 63 Sqm giving that bit of extra space.

I do hope on another occasion we can welcome you back to Hobart.

Kind Regards, James - Assistant Guest Service Manager

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Reviewed 20 January 2017

The Somerset in Hobart was excellent for two people's stay. Rooms were spacious and clean. Staff were very friendly and helpful. The position on the wharf was terrific with access to very good eating facilities and other highlights.

  • Stayed: January 2017, travelled as a couple
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Review collected in partnership with this hotel
1  Thank T7532AXmarkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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