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Reviewed 4 weeks ago

i have called and complained . they couldnt find our car for over 30 mins and then said they are not sure where it was . My husband saw it up the st it was a high car he said would that be it. The book in our room was defaced with bad language. The extra blanket was had all strapping tape from a physio or something wrapped up in it. I book a rate with out service which i did not know but thats ok but at least have a toilet brush to clean the toilet.. They gave us a bottle of wine but i wouldnt stay there again which is a shame as we travel to bris for work and pleasure alot and have stayed at the quest story bridge which is cheaper and far better but i wanted to stay this time near southbank.

  • Stayed: August 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank mellickt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

3 night stay in a 1 bedroom apartment with river views. Location is so convenient to everything you could want on a weekend break in the city. The room was spacious and well appointed and had a balcony with stunning views of the river particularly spectacular at night. Staff were friendly and obliging. Only reason for not giving 5 stars is that the room itself looked a little tired. Time for some paint and a bit of a revamp for the bathroom/kitchen areas.

Stayed: August 2018
Thank Naz212013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally P, General Manager at Mantra South Bank, Brisbane, responded to this reviewResponded 1 week ago

Dear Naz212013,
Thank you for reviewing your stay with us at Mantra South Bank.
I'm thrilled to see you enjoyed a relaxing long weekend with us and were able to explore South Bank.
Thank you for your comments in regards to the bathroom and kitchen. They have been passed onto Management.
Best regards,
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I was pleasantly surprised by how welcome we were made to feel on our arrival. The room was clean and tidy, location great and service wonderful. Highly recommend staying here, particularly if wanting to explore South Bank.

  • Stayed: August 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank jackielizzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally P, General Manager at Mantra South Bank, Brisbane, responded to this reviewResponded 1 week ago

Dear jackielizzie,
Thank you so much for reviewing your stay with us.
It's great to see we exceeded your expectation with our friendliness and service.
Thank you for recommending us and we look forward to seeing you return soon.
Best regards,
Duty Manager

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Reviewed 4 weeks ago

Not too far from the airport, surrounding area to the hotel clean plenty of choices to have meals close to the hotel Close to all amenities, clean and friendly in particular it would be helpful for religious minded people to be informed that catholic church is walking distance from the hotel or provide directions.

  • Stayed: August 2018, travelled with family
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Review collected in partnership with this hotel
Thank asokarodrigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally P, General Manager at Mantra South Bank, Brisbane, responded to this reviewResponded 1 week ago

Dear asokarodrigo,
Thank you for taking the time to review your time with us.
It's lovely to see you enjoyed your time at the hotel and South Bank.
Should you ever have any questions when staying here, please do not hesitate to ask as our team are extremely knowledgeable on the area and all it has to offer.
We look forward to welcoming you back on your return.
Regards,
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Good location within close proximity to the Convention centre where our function was held and generally a good stay. The main negative was the parking cost which we only discovered upon arrival. Breakfast was included in our package but nobody at reception or at the restaurant knew this which was disappointing.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sightsee674672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally P, General Manager at Mantra South Bank, Brisbane, responded to this reviewResponded 4 weeks ago

Thank you for your review of Mantra South Bank. While your experience overall was generally good, it was not a great one and for this we do apologise.

With our parking facilities, we are required to Valet park cars, which does incur the cost. We do endeavour to display this charge at every opportunity possible, so we are sorry to see that this information did not reach you prior to your stay. I can also assure you that our Reception and Food and Beverage Teams have improved communication and information so that breakfast inclusion issues are rectified moving forward.

Thank you again and we do hope to have the opportunity to welcome you back and display an improved experience.

Kidnest regards,

SAlly Phipps
General Manager
Mantra South Bank

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