Dear valued guest,
Thank you for sharing your detailed feedback with us, and we sincerely apologize for the challenges you faced during your recent stay at our hotel. Your experience falls short of the high standards we strive to maintain, and we appreciate your patience as we address the issues you've raised.
We understand the inconvenience caused by the air conditioner and the unsafe iron, we want to clarify that the issues with the air conditioning were unforeseen events, and we deeply regret any inconvenience it may have caused. We are promptly addressing the issues with the iron and air conditioning to guarantee a safer and more comfortable environment for our guests.
Regarding the room alternatives, we regret to inform you that due to the bustling holiday season, our hotel experienced full occupancy, which regrettably restricted our ability to provide an alternative room. We appreciate your understanding in light of the busy period.
Regarding the delayed communication, our management team has been in recent contact with you, and we assure you that we take this matter seriously and are committed to resolving it promptly.
Your feedback is highly valued, and your satisfaction is our top priority. Thank you for your understanding and for bringing these matters to our attention. We are dedicated to learning from this experience to prevent similar issues for future guests.
Kindest regards,
The Royal Albert Team.
